FeeDee Posted January 14, 2018 ID:1199630 Share Posted January 14, 2018 Hi all i renewed my mbam protection less than a month ago and was upgraded to mbam3 (version information included below).The problem i am having is my web protection keeps turning itself off for no good reason. imo.first time this happened i did a threat scan and that seemed to solve it,but this has happened at least three times since plus today and i cannot get it back.now i appreciate you have come accross this problem before as i was checking your forum but i would like your help please.i am including the most recent scan for what it's worth and also the version information as i said previously.your help with this matter would be most appreciated. MBAM Scan.txt Link to post Share on other sites More sharing options...
Porthos Posted January 14, 2018 ID:1199632 Share Posted January 14, 2018 2 minutes ago, FeeDee said: your help with this matter would be most appreciated. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following, FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
FeeDee Posted January 14, 2018 Author ID:1199636 Share Posted January 14, 2018 Man that was fast Porthos and thank you so very much.I have followed your instructions and please find result logs attached.Hope you find them useful. FRST.txt Addition.txt mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted January 14, 2018 ID:1199639 Share Posted January 14, 2018 (edited) On 1/13/2018 at 7:30 PM, FeeDee said: Hope you find them useful. I think F-secure is the issue this time again. I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart your computer you do this. C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe C:\Windows\system32\Drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService Edited January 15, 2018 by Porthos Link to post Share on other sites More sharing options...
FeeDee Posted January 14, 2018 Author ID:1199665 Share Posted January 14, 2018 Hi Porthos sorry for the delay but could please help with how to include your list in the exclusion section.They won't copy & paste and i cannot type them into the box provided.Also do i include F Secure in the list since you say it may be the culprit.Can i add that i checked the "how to" on this matter and it said to contact,well,basically the forum.As a matter of interest the very first item on the provided list (C:\ProgramFiles\Malwarebytes\Anti-Malware\Assistant.exe) is not present when i open the file). Link to post Share on other sites More sharing options...
dcollins Posted January 14, 2018 ID:1199667 Share Posted January 14, 2018 This support article should help you set the exclusions in the right location, https://support.malwarebytes.com/docs/DOC-1113 Link to post Share on other sites More sharing options...
Porthos Posted January 14, 2018 ID:1199668 Share Posted January 14, 2018 5 minutes ago, FeeDee said: Can i add that i checked the "how to" on this matter and it said to contact,well,basically the forum. Quote For specific steps on how to add these files to your anti-virus exclusion list, you will need to contact your antivirus provider directly for best results. 3 minutes ago, dcollins said: This support article should help you set the exclusions in the right location, https://support.malwarebytes.com/docs/DOC-1113 The New SAFE program seems to be different. https://community.f-secure.com/t5/F-Secure-SAFE/How-can-I-exclude-an-application/ta-p/56377 How can I exclude an application from scanning? Question How can I exclude an application from scanning? Answer You cannot exclude applications directly. New applications appear on the exclusion list only if you have excluded them during scanning. Link to post Share on other sites More sharing options...
Porthos Posted January 14, 2018 ID:1199670 Share Posted January 14, 2018 Here is one that might help. https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-exclude-a-file-or/ta-p/56363 Link to post Share on other sites More sharing options...
FeeDee Posted January 14, 2018 Author ID:1199676 Share Posted January 14, 2018 Guys thank you both for all your informative tips,but i have included f secure already in my mbam exclusions.what i really want to know is how to include the list of exclusions provided for mbam as in #4.I really appreciate your efforts and thank you. Link to post Share on other sites More sharing options...
Porthos Posted January 14, 2018 ID:1199693 Share Posted January 14, 2018 51 minutes ago, FeeDee said: what i really want to know is how to include the list of exclusions provided for mbam as in #4. https://community.f-secure.com/t5/F-Secure-SAFE/How-do-I-exclude-a-file-or/ta-p/56363 Link to post Share on other sites More sharing options...
FeeDee Posted January 15, 2018 Author ID:1199898 Share Posted January 15, 2018 Hi All just completed the list of exclusions except for one.In the C:\Program Files\Malwarebytes\Anti-Malware\ there is a file named malwarebytes_assistant.exe which is added.There is also a second file of the same name but without the .exe extension which i cannot find in the anti-malware folder.is it me or is this possible.The app is up and running normally again but i fear this might be a false positive for the simple reason i accidently started a scan last night but stoped it just after the check for updates and the "Awesome" report appeared so i will give it a few days before saying it is "cured" if that's ok with you guys. Link to post Share on other sites More sharing options...
Porthos Posted January 15, 2018 ID:1199900 Share Posted January 15, 2018 4 minutes ago, FeeDee said: but without the .exe extension which i cannot find in the anti-malware folder. Copy and paste mistake on my part. Sorry. 5 minutes ago, FeeDee said: i fear this might be a false positive for the simple reason i accidently started a scan last night but stoped it just after the check for updates and the "Awesome" report appeared so i will give it a few days before saying it is "cured" if that's ok with you guys. Go ahead and restart your computer and rescan and see if it does that again. Link to post Share on other sites More sharing options...
FeeDee Posted January 15, 2018 Author ID:1199904 Share Posted January 15, 2018 Thanks for your very fast reply Porthos.I presume what you are saying is to ignore that entry.Just completed a scan in the past minute or so and all seems fine,so,can i presume that is the case. Link to post Share on other sites More sharing options...
Porthos Posted January 15, 2018 ID:1199905 Share Posted January 15, 2018 1 minute ago, FeeDee said: I presume what you are saying is to ignore that entry. Yes, I edited my list in post#4. Sorry for the confusion. Link to post Share on other sites More sharing options...
FeeDee Posted January 21, 2018 Author ID:1202051 Share Posted January 21, 2018 Hi sorry for the delay. the reason is I was monitoring my MBAM3 for the past few days,and, thankfully all seems to be fine.I want to say a huge THANK YOU to you Porthos for the attention you gave to this issue.I also want to say thanks to you dcollins for your contribution also.not for the first time this forum has come up trumps.it is the most responsive and helpful forum that i have ever visited...thank you all again.I am closing this thread and if i need any more assistance (hopefully not) i will start a new thread.Good luck all. Link to post Share on other sites More sharing options...
Porthos Posted January 21, 2018 ID:1202053 Share Posted January 21, 2018 47 minutes ago, FeeDee said: I was monitoring my MBAM3 for the past few days,and, thankfully all seems to be fine.I want to say a huge THANK YOU to you Porthos for the attention you gave to this issue. Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post. Link to post Share on other sites More sharing options...
FeeDee Posted January 21, 2018 Author ID:1202065 Share Posted January 21, 2018 You are most welcome Porthos and team and once again many thanks for all your help.Just as a matter of interest i don't see any link to mark item "solved" on my side,but maybe you guys can do it from your side. Link to post Share on other sites More sharing options...
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