Real Time Protection will not turn on

[VAsper]

Like so many others, I cannot get the web protection to stay on.  I saw lots of complaints about this but no solutions.

mb-check-results.zip

[Firefox]

Hello and Welcome!

It appears you have a beta build installed which had issues.  Lets get you on the most current stable version to see if it helps.  If it does not, please provide a new set of logs.

Malwarebytes Version information
==================================
   "controllers_version" : "1.0.273",
   "db_version" : "2018.01.09.08",
   "dbcls_pkg_version" : "1.0.3660",
   "installer_version" : "3.3.1",

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.262) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,

Firefox

Edited January 9, 2018 by Firefox