Sparkybird8452 Posted December 6, 2017 ID:1189534 Share Posted December 6, 2017 A couple of hours ago I was using my PC, Win 10 64bit, when a pop-up took over my screen and in bad English said something about being an extension to Thunderbird and asking me to comment or make a donation. I killed it but noticed my PC began to run very slowly on the network. I tried to open Malwarebytes but just get a spinning timer. I restarted and momentarily get a notice that all my protection is turned off. I've entered a ticket into support and tried but there's no one to chat with and feel I need help quickly. Thanks, Link to post Share on other sites More sharing options...
nikhils Posted December 6, 2017 ID:1189536 Share Posted December 6, 2017 Can you reboot into safe mode and run a scan using MB 3.x . Link to post Share on other sites More sharing options...
Oenophile Posted December 7, 2017 ID:1189567 Share Posted December 7, 2017 I don't think my problem is the same, but it's just as (or more) serious. an hour or 2 ago, I installed Garmin express software so that I could update maps on my GPS. It couldn't find my GPS online and said try again. I did and still nothing. I went to another page - like google.news and it said I had no internet connection. Sure enough PC had no network connection. I couldn't find the problem to restore network Then I thought I'd run an unscheduled MBAM scan to see if it could locate any problems on that machine. Lo and behold, the MBAM desktop icon was gone as was the entire Malwarebytes-Anti-Malware folder where all the .exe files/etc were located. I have no idea if its coincidental and no real idea when the MBAM folder disappeared. I did a system restore to yesterday Dec 5 (it was my only choice) but didn't help. Does MBAM support keep logs of results of my personal scans? not likely, but I would be interested when it disappeared from my PC. Ive entered a support request and have a ticket number. Link to post Share on other sites More sharing options...
Oenophile Posted December 7, 2017 ID:1189574 Share Posted December 7, 2017 Follow up to my "I don't think my problem is the same, but it's just as (or more) serious"post. I continued searching for any MBAM files, and it looks like an attempt was made 11/22/17 to upgrade my PC to MBAM-C product version 3.3.1.2183. a large log file (892KB) was created and it appears the upgrade failed. I guess I have been without MBAM protection since 11/22/17? #1 Link to post Share on other sites More sharing options...
Porthos Posted December 7, 2017 ID:1189575 Share Posted December 7, 2017 11 minutes ago, Oenophile said: MBAM-C product version 3.3.1.2183. a large log file (892KB) was created and it appears the upgrade failed. Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3 Run the installer Link to post Share on other sites More sharing options...
Sparkybird8452 Posted December 7, 2017 Author ID:1189599 Share Posted December 7, 2017 I tried running in safe mode but malwarebytes still won't open. Link to post Share on other sites More sharing options...
nikhils Posted December 7, 2017 ID:1189629 Share Posted December 7, 2017 Can you please use the forum post below and send us the logs: Link to post Share on other sites More sharing options...
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