Problems with Real Time Protection: Web Protection

[KJG02]

I just recently upgraded to premium. I updated software and it is currently Version 3.3.1.2183. I am unable to enable real time Web Protection. When I select "ON" it will briefly go to "starting" and back to "Off". I tried the steps below with no results:

If your Website Protection is having issues, please try the following two things:

1. Turn on Enable self-protection module early start
   1. Under Settings > Protection, turn on Enable self-protection module early start.
   2. Then reboot and see if your protection module starts up
2. If that doesn't work, turn off Enable self-protection module
   1. Under Settings > Protection, turn off the option for Enable self-protection module.
   2. Then reboot and see if your protection module starts up

What are my next options?

[Porthos]

1 hour ago, KJG02 said:

What are my next options?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[Brewster28]

The service that you pay for like Malwarebytes AVG all the antivirus software they are unable to detect or remove a certain malware that is now present with more systems now that most people realize

 

[Brewster28]

Have you tried reinstalling Windows using its recovery options? Only to receive "errors"?

[Brewster28]

Have you taken the time to look into your task manager or service manager? Have you looked network activity and seen any unauthorized I connections? How about System Manager,  under groups, all the different groups and users that have been added to your system? 

[Brewster28]

Do you have an enormous amount of SCVhost running? Try opening task manager right click on one of the SCV host, look at properties if properties are available look at details for the words go to the root of the task. !!Not the file location!! 

[Brewster28]

In Windows Services right click on one of the services that are running that seems suspicios. Open its properties in the line that runs the program do you see an extension like "-k" possibly followed by some  abnormal characters I cannot produce?

[nikhils]

Hello @KJG02

Can you please post the logs that @Porthos requested.

Thank you.

[KJG02]

Requested log files attached.

Thanks for your assistance!

mb-check-results.zip

Addition.txt

FRST.txt

[Porthos]

8 minutes ago, KJG02 said:

Requested log files attached.

Your BFE service is not running, which is why Web Protection is failing and most likely other things on your computer are failing too. Can you try the fixit from Microsoft below to see if that resolves your issue? If not, please post a new mb-check-results log after doing the steps so we can make sure we're still dealing with the same issue

https://support.microsoft.com/en-us/help/17613/automatically-diagnose-and-fix-problems-with-windows-firewall