AlanO Posted August 20, 2017 ID:1155341 Share Posted August 20, 2017 I have exactly the same problem. The Free version worked fine, upgraded to Premium and it doesnt work!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 20, 2017 Root Admin ID:1155345 Share Posted August 20, 2017 Hello @AlanO and Please read and follow the directions here and post back the requested logs as an attachment. Thank you Ron Link to post Share on other sites More sharing options...
AlanO Posted August 20, 2017 Author ID:1155361 Share Posted August 20, 2017 Hi Please see attached mb-check-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 21, 2017 Root Admin ID:1155484 Share Posted August 21, 2017 Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Ron Link to post Share on other sites More sharing options...
AlanO Posted September 9, 2017 Author ID:1162127 Share Posted September 9, 2017 Fixlog.txt Sorry, this stiill doesn't work. can I have my money back please? this is just amateurish drivel. Link to post Share on other sites More sharing options...
AlanO Posted September 9, 2017 Author ID:1162128 Share Posted September 9, 2017 I have been through this whole process FRST, MB Check, sending files back and forth, and it still doesn't work, at all, MB won't even start. In 27 years of using a PC I have never had to go through this tortuous process, even back in the good old days of DOS 6.0. If I pay for a piece of software, especially one that is supposedly protecting my laptop, I expect it to work, and if it doesn't work it should be a simple matter of downloading an update. I am definitely not impressed, this is just amateurish. Link to post Share on other sites More sharing options...
Porthos Posted September 9, 2017 ID:1162131 Share Posted September 9, 2017 46 minutes ago, AlanO said: can I have my money back please? this is just amateurish drivel. https://support.malwarebytes.com/community/consumer/pages/contact-us Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request. Link to post Share on other sites More sharing options...
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