Chopster Posted July 11, 2017 ID:1141972 Share Posted July 11, 2017 Hi Can anyone please tell me how long you usually have to wait for a reply to a support Ticket, put one in on the 5th July its now the 11th and still no reply, is this normal? Cheers Link to post Share on other sites More sharing options...
Porthos Posted July 11, 2017 ID:1141973 Share Posted July 11, 2017 Since it was the July 4th holiday they might be still be catching up on tickets. Have you checked your spam/junk mail folder for replies? Also what problem are you having? Link to post Share on other sites More sharing options...
Chopster Posted July 11, 2017 Author ID:1141976 Share Posted July 11, 2017 Hi Porthos Thanks for quick reply, Yea iv'e checked my junk folder and there's nothing there. Unfortunately my problem is one I fear can only be rectified by support, My Daughter upgraded her version of malwarebytes and after the upgrade it went back to the free version so I entered my key but am now getting error message MBAM403104 " Your usage level has exceeded the maximum volume allowed please contact support". so I'm guessing i'll need some sort of reset. Alan. Link to post Share on other sites More sharing options...
Porthos Posted July 11, 2017 ID:1141977 Share Posted July 11, 2017 (edited) Let's see what @dcollins or @nikhils can do for you. Edited July 11, 2017 by Porthos Link to post Share on other sites More sharing options...
nikhils Posted July 11, 2017 ID:1141978 Share Posted July 11, 2017 Hello @Chopster Can you please send us your support ticket number. We can contact the team based on the support ticket number. Thank you. Link to post Share on other sites More sharing options...
Chopster Posted July 11, 2017 Author ID:1141982 Share Posted July 11, 2017 Hi nikhils Support Ticket number is #2011010 and thank you very much. Alan. Link to post Share on other sites More sharing options...
nikhils Posted July 11, 2017 ID:1142028 Share Posted July 11, 2017 Hello Alan, Support fixed your issue from their end. You should now be able to activate using your original key. Let us know if you run into issues. Thank you. Link to post Share on other sites More sharing options...
Chopster Posted July 12, 2017 Author ID:1142213 Share Posted July 12, 2017 Up and running again. A big thank you to all involved. Alan. Link to post Share on other sites More sharing options...
nikhils Posted July 12, 2017 ID:1142216 Share Posted July 12, 2017 Glad to know everything is working well. Best, Link to post Share on other sites More sharing options...
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