John A Posted June 8, 2017 ID:1134179 Share Posted June 8, 2017 Any idea why would this occur when installing eM Client? I quit Malwarebytes and the install continued OK. I have since clean installed MB so logs aren't available. Link to post Share on other sites More sharing options...
1PW Posted June 9, 2017 ID:1134238 Share Posted June 9, 2017 (edited) Hello @John A: Please attach a zipped copy of the eM Client Setup file for staffer analysis. Thank you. Edited June 9, 2017 by 1PW Link to post Share on other sites More sharing options...
John A Posted June 9, 2017 Author ID:1134248 Share Posted June 9, 2017 File is 50MB. It can be downloaded here:http://www.emclient.com/dist/latest/setup.msi Link to post Share on other sites More sharing options...
nikhils Posted June 9, 2017 ID:1134363 Share Posted June 9, 2017 Hi John, I tried the test on a Windows 7 SP1 64bit machine with MB 3.1.2.1733 with CU 1.0.141. Ran the setup.msi for the eM Client. The install continued without any issues and without any blocks from Malwarebytes. Can you give me a little more details on your setup etc, so we can try to reproduce on a matching environment here. Thank you, Link to post Share on other sites More sharing options...
John A Posted June 9, 2017 Author ID:1134410 Share Posted June 9, 2017 Hi Nikhil I also installed this without issue on two other Windows 10. The Windows 10 computers are all set up the same, all using only Defender and MB. The computer the issue occurred on is my main desktop PC. I have been using eM Client for years and installed new versions many times without issue. I installed the same version (7.1.30435) on all 3 computers The new 7.1 release of eM Client that I incurred this issue on yesterday was 7.1.30435.0. Today I downloaded the eM Client install file again from the same link and installed it again, this time it didn't complain about MB. But the version is now 7.1.30440.0, so they clearly made some quick changes to the installer. You probably installed that later version. Unfortunately, you can't tell the version of a eM Client install file until you install it and open the application. Anyway, I guess all we can do is put this issue on the watch list. John Link to post Share on other sites More sharing options...
nikhils Posted June 9, 2017 ID:1134411 Share Posted June 9, 2017 Sounds good @John A The msi you linked in the earlier post installed eM Client version 7.1.30440.0 We will keep an eye out for this in the future. Btw, I also tried the same installer on a Windows 10 machine and as you mentioned I did not see any issues. Thank you. Link to post Share on other sites More sharing options...
John A Posted June 12, 2017 Author ID:1135099 Share Posted June 12, 2017 Well this is getting serious! I just installed eM Client 7.1.30453.0 from http://www.emclient.com/dist/v7.1.30453/setup.msi The issue occurred again (see image 1) This time I chose "Close the applications and attempt to restart them" >OK MB Tray icon then disappeared! and I received image 2. I clicked OK and the eM Client installation completed successfully Then the MB tray icon suddenly appeared again! And yes, MB Self protection is on. Link to post Share on other sites More sharing options...
nikhils Posted June 12, 2017 ID:1135104 Share Posted June 12, 2017 Hi @John A I am going to try to reproduce this . In the meanwhile wanted to check if you have any eM Client set up logs which will be more helpful. Thank you, Link to post Share on other sites More sharing options...
John A Posted June 12, 2017 Author ID:1135111 Share Posted June 12, 2017 Hi Nikhil Where would I find setup logs? BTW I installed it on two other Win10 PCs and 1 Win 7 PC with no issue. Only happens on my main desktop and even then is intermittent. Not easy to repro. Link to post Share on other sites More sharing options...
John A Posted July 4, 2017 Author ID:1140464 Share Posted July 4, 2017 I just got the same issue again installing eM client 7.1.30638.0 with MB-3.1.2.1733-1.0.160-1.0.2251. Again the MB tray icon disappeared until the eM Client install finished, then the MB icon magically reappeared again! This is an intermittent issue and occurs maybe 1 in 5 installs of eM client Link to post Share on other sites More sharing options...
nikhils Posted July 5, 2017 ID:1140620 Share Posted July 5, 2017 Hello @John A Let me try to reproduce this issue on my end with the latest MB build. Just to confirm all you are doing is: 1. Install Malwarebytes product. 2. Install eMClient. Thank you, Link to post Share on other sites More sharing options...
John A Posted July 5, 2017 Author ID:1140705 Share Posted July 5, 2017 I had installed the new version of Malwarebytes over the previous one a couple of days ago. The issue occurs during the installation of eM Client. But another user also had this issue installing KeePass So far it has only occurred on my Desktop computer. I have the same setup on two laptops, and have yet to see the issue on them. As I said before, this is a difficult issue to reproduce. Link to post Share on other sites More sharing options...
dcollins Posted July 5, 2017 ID:1140706 Share Posted July 5, 2017 This is most likely a race condition. MB3 is probably seeing a new file and trying to scan it, but the installer doesn't like that and wants to kill the process to continue. The reason this is so hard to reproduce is because sometimes the file being scanned is scanned super quickly, and other times it takes just a little too long. You could try excluding the directory you're trying to install to and seeing if that helps Link to post Share on other sites More sharing options...
John A Posted July 5, 2017 Author ID:1140709 Share Posted July 5, 2017 If that was the case, I would expect the issue to occur on the much slower old laptops. I would rather not compromise security by excluding the folder containing the install file. I can live with the issue, but the fact remains that it shouldn't happen - is this conflict something that needs to be fixed in Malwarebytes? Link to post Share on other sites More sharing options...
nikhils Posted July 6, 2017 ID:1140874 Share Posted July 6, 2017 Hello @John A I was not able to reproduce the issue with the latest MB build with CU 1.0.160. Does the OS matter here at all by any chance? Just throwing it out there. Link to post Share on other sites More sharing options...
dcollins Posted July 6, 2017 ID:1140906 Share Posted July 6, 2017 @John A you wouldn't exclude the folder where the installation file is, but rather the directory where the files are being installed to. This looks to be an issue on the eM side rather than on the MB3 side. They don't seem to like people looking at their files while they're also trying to look at them. Excluding the folder where those files are being put into should stop MB3 from looking at them though Link to post Share on other sites More sharing options...
John A Posted July 6, 2017 Author ID:1140938 Share Posted July 6, 2017 5 hours ago, nikhils said: Hello @John A I was not able to reproduce the issue with the latest MB build with CU 1.0.160. Does the OS matter here at all by any chance? Just throwing it out there. All computers are running Windows 10 1703 15063.413. I have only seen this issue occur in the last couple of months, so it is possible that a recent Windows 10 quality update may have contributed. Link to post Share on other sites More sharing options...
John A Posted July 6, 2017 Author ID:1140942 Share Posted July 6, 2017 2 hours ago, dcollins said: @John A you wouldn't exclude the folder where the installation file is, but rather the directory where the files are being installed to. This looks to be an issue on the eM side rather than on the MB3 side. They don't seem to like people looking at their files while they're also trying to look at them. Excluding the folder where those files are being put into should stop MB3 from looking at them though OK I understand. But I would rather not add exceptions. Also it is not only eM Client - KeyPass also has been reported. So there may be other apps that also cause this. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now