Scan already in progress

[wxx]

4/11/17  Still receiving the Scan Already in Progress pop-up when trying to scan an individual file.

There is no scan report to close on the scan page. 

Shutting down and restarting the pc doesn't fix the problem.

[AdvancedSetup]

Hello @wxx and

Please try the following clean removal and reinstall and let me know if that corrects the issue or not.

Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean

https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/

The download link for the tool is:  https://downloads.malwarebytes.com/file/mb_clean

Restart the computer when done and reinstall Malwarebytes 3 with the latest build again.

Here is the link for the latest installer
https://downloads.malwarebytes.com/file/mb3

Thank you

Ron

 

[Porthos]

On 4/11/2017 at 0:07 AM, wxx said:

Shutting down and restarting the pc doesn't fix the problem.

Open MB and click on scan and click the close button. This is a known issue.

4 minutes ago, Pat_inUK said:

but as it's a function I've previously used a lot, it's a bit disappointing.

Considering MB scan limitations as in the types of files MB scans for, I would suggest using the VirusTotal tool instead.

https://www.virustotal.com/en/documentation/desktop-applications/