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theres something on my computer but nothing finds it


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because i have files that i cant remove and it says there open, but when i went on google the other day it said it was open in france, and im in england, adw said it found something, but it said it couldnt remove it, The other day i  downloaded something, and my computer has been funny ever since, but Malwarebytes doesn't find anything and nothing does, when i download now it always cuts out for no reason, and when i downloaded the Farbar Recovery Scan Tool, it just keeps updating and doesn't work, I dont know whats going on, can you please help me

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Hello anthony34 and welcome to Malwarebytes,

There is a problem with FRST at present, until the developer makes a fix do the following and it will run correctly and produce the required logs....

Rename FRST64.exe to betaFRST64.exe or if the 32 bit version FRST.exe to betaFRST.exe
 

Run FRST, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

Thank you,

Kevin...

 

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Anyone who visits this site will see your logs, there is no information in your logs to give identity or access to hackers. There is evidence however that you visit P2P sites where you will without doubt leave yourself open to exploit....

Read the following link with regard to Piracy

When you have removed all of the P2P rubbish, that includes illegal software running via keygens, come back and post fresh FRST logs and i`ll have another look at them and see if we can help...

 

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But I think my stystem has been hacked and it just downloads stuff with out me knowing like advanced installers, I don't know what that is and I can't delete it, because it says it's from trusted installer and when I try to delete it it says I need permission from trusted installer to make changes to this folder and I can't delete it, I didn't know they were on here and now I'm stuck and can't remove

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Uninstall Spybot S & D, it may interfere with tools we try to run... Instructions at following link:

https://www.safer-networking.org/faq/how-to-uninstall-2/

Also uninstall this program: WebOptimum

Next,

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Please open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
  • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
  • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the Scan is complete Apply Actions to any found entries.
  • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more.


To get the log from Malwarebytes do the following:
 
  • Click on the History tab > Application Logs.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have three options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download Sophos Free Virus Removal Tool and save it to your desktop.

If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....
 
  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View log file... (bottom left hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found please confirm that result....


Let me see those logs in your reply....

Thank you,

Kevin...

Fixlist.txt

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