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Protection Disabled Issue


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I am posting here as suggested in my post in the MBAM Help forum:

It seems unlikely that I have been infected with malware, as I have always used anti-virus (currently Bitdefender Free) and MBAM Premium. However, I am attaching the suggested logs in hopes that someone can suggest a solution to the repeated issue of real time protection becoming disabled. Thanks in advance for any help.

FRST.txt

Addition.txt

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Yes. As stated in my MBAM Help post, I have followed the instructions in this post

to the letter, three separate times. I am still having the "Protection Disabled" issue. I also do not believe that I am infected, but the response in the MBAM Help forum advised me to post here. If the logs do not indicate an infection, what is my next step?

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Can you run mbam-tool again, but do not install MalwareBytes after. Then:

 

FRST.gif Scan with Farbar Recovery Scan Tool
 
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.


Please upload them into your next reply..

 

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2eyjdoj.png Check Disk

  • Press the WindowsKey.png button, type cmd, then right click and Run as Administrator.
  • Copy/Enter the command below and press Enter:
    chkdsk C: /r
  • You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
  • All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.


Check Disk report:

  • Press the WindowsKey.png + R on your keyboard at the same time. Type powershell.exe and click OK.
  • Copy and paste the following command inside powershell window and press Enter:
    get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
  • Paste the contents into your next reply.
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Here you go. Thanks.

 

 

 

 

Potential issues:
==============================

MBAMService
======================
Type:                   16
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        1067
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0

MbamWebAccessControl
======================
Type:                   2
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

mbam-check result log version:     2.3.2.0
========================================

User Account type:                 Administrator
DomainComputer:                    No
OS:                                Windows 7 Service Pack 1 Service Pack 1 64 bit Operating System
Current Version and Build:         6.1.7601
Malwarebytes Anti-Malware:         2.2.1.1043
Installed On:                      2016/06/22
Malware Database:                  2016.06.27.07
Rootkit Database:                  2016.05.27.01
Remediation Database:              2016.06.21.01
IP Database:                       2016.06.27.01
Domain Database:                   2016.06.27.04
License:                           Premium
Malware Protection:                4 (The service is running.)
Malicious Website Protection:      1 (The service is not running.)
Chameleon:                         0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
Log Created:                       2016/06/27 18:11:40

User Information for Local System:
===========================================
User Account: Administrator
    Account Level: Admin
User Account: Guest
    Account Level: Guest
User Account: HomeGroupUser$
    Account Level: Guest
User Account: Michael
    Account Level: Admin
Total # of user entries: 4

UAC Settings:
===================
SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA
    DWORD    0    Status: OFF
SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin
    DWORD    0    Status: OFF

AntiVirus Information:
===================
AntiVirus Software Installed:    "Bitdefender Antivirus Free Edition"

FireWall Information:
===================
NO 3rd Party Firewall Software Installed

AntiSpyware Information:
===================
AntiSpyware Software Installed:    "Bitdefender Antivirus Free Edition"
AntiSpyware Software Installed:    "Windows Defender"

Machine Information
===============================================
Machine ID:    6ffb13f491bc2e24c3c805989131bb91415aa55c
Installation Token:    L6mzZMG2pSNaAREWqmbn
System has been up for:     24.6642 Hours
Current Date:    2016-Jun-27 22:11:41.889904
Date Booted:    2016-Jun-26 22:11:41.889904

Detection and Protection Settings
===============================================
Use Advanced Heuristics Engine (Shuriken):            true
Scan for rootkits:                                    false
Scan within archives:                                 true
PUP (Potentially Unwanted Program) detections:        Treat Detections as Malware
PUM (Potentially Unwanted Modification) detections:   Treat Detections as Malware

Compatibility Flag Settings:
=================================

 

 

Malwarebytes Anti-Malware Shell Extension Block Check:
======================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Blocked:

MBAM Startup Entries:
=====================
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

Malwarebytes Anti-Malware Service and Driver Status:
=======================================================

--------------Driver File Info:--------------
C:\Windows\system32\drivers\mbam.sys
File Size:     27008 BYTES    FileVersion: 0.1.16.0    MD5: [78bff5425e044086e74e78650a359fbb]
C:\Windows\system32\drivers\mwac.sys
File Size:     64896 BYTES    FileVersion: 1.0.6.0    MD5: [452acb7a9914398d9e18cccffcf92208]
C:\Windows\system32\drivers\mbamswissarmy.sys
File Size:    217328 BYTES    FileVersion: 4.1.0.51    MD5: [b65efc9029517b820bf14c94c3499738]
C:\Windows\system32\drivers\mbamchameleon.sys
File Size:    140672 BYTES    FileVersion: 1.1.22.0    MD5: [1239597bab7eed2bb16d035af87e65d9]

--------------MBAMProtector:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


--------------MBAMService:--------------
Type:                   16
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        1067
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


--------------MBAMScheduler:--------------
Type:                   16
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


--------------MBAMChameleon:--------------
Type:                   N/A
State:                  0 <--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon
WIN32_EXIT_CODE:        N/A
SERVICE_EXIT_CODE:      N/A
CHECKPOINT:             N/A
WAIT_HINT:              N/A


--------------MBAMWebAccessControl:--------------
Type:                   2
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


Required Dependencies:
======================

--------------BFE:--------------
Type:                   32
State:                  4 (The service is running.)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE
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    ObjectName                    REG_SZ        NT AUTHORITY\LocalService
    ErrorControl                  REG_DWORD        1
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    Type                          REG_DWORD        32
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    ServiceSidType                REG_DWORD        3
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime\Filter
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--------------fltmgr:--------------
Type:                   2
State:                  4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE:        0
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr
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    DisplayName                   REG_SZ        @%SystemRoot%\system32\drivers\fltmgr.sys,-10001
    Group                         REG_SZ        FSFilter Infrastructure
    ImagePath                     REG_EXPAND_SZ    system32\drivers\fltmgr.sys
    Description                   REG_SZ        @%SystemRoot%\system32\drivers\fltmgr.sys,-10000
    ErrorControl                  REG_DWORD        3
    Start                         REG_DWORD        0
    Tag                           REG_DWORD        1
    Type                          REG_DWORD        2
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum
    0                             REG_SZ        Root\LEGACY_FLTMGR\0000
    Count                         REG_DWORD        1
    NextInstance                  REG_DWORD        1


C:\Windows\system32\drivers\fltmgr.sys
File Size: 289664    BYTES    FileVersion: 6.1.7601.17514    MD5: [da6b67270fd9db3697b20fce94950741]
C:\Windows\SysWOW64\comctl32.ocx
File Size: 608448    BYTES    FileVersion: 6.0.81.5    MD5: [eb5f811c1f78005b3c147599a0cccf51]
C:\Windows\SysWOW64\mscomctl.ocx
File Size: 1070232   BYTES    FileVersion: 6.1.98.46    MD5: [273676426739b02a45a0fc9349500b65]
C:\Windows\SysWOW64\olepro32.dll
File Size: 90112     BYTES    FileVersion: 6.1.7601.17514    MD5: [703ffd301ab900b047337c5d40fd6f96]


MBAM Registry Settings and License Info:
========================================
--------------Settings:--------------
Advanced:
    AutomaticQuarantine:                                       true
    AutostartProtection:                                       true
    LimitedMode:                                               false
    StartSilentMode:                                           false
    StartupDelay:                                              -15
ApplicationState:
    First-Run-After-Installation:                              false
General:
    DaysUntilNotifyExpiration:                                 5
    Language:                                                  en
    RightClickAccess:                                          true
    SilentErrors:                                              false
Logging:
    ExportLog:                                                 true
Marketing:
    LastPostScanMarketingIndex:                                5
Notification:
ProtectionTray:
    DisplayMilliseconds:                                       3000
ScanHistory:
    Duration_Complete:                                         57406
    Duration_Driver:                                           0
    Duration_Filesystem:                                       676
    Duration_Heuristics:                                       368973
    Duration_Loading:                                          0
    Duration_MasterBootRecord:                                 0
    Duration_Memory:                                           40000
    Duration_PreScan:                                          19586
    Duration_Registry:                                         7163
    Duration_Sector:                                           0
    Duration_Startup:                                          15408
    ItemCount_Complete:                                        238315
    ItemCount_Driver:                                          0
    ItemCount_Filesystem:                                      44683
    ItemCount_Heuristics:                                      20569
    ItemCount_Loading:                                         0
    ItemCount_MasterBootRecord:                                0
    ItemCount_Memory:                                          2797
    ItemCount_PreScan:                                         19500
    ItemCount_Registry:                                        581
    ItemCount_Sector:                                          0
    ItemCount_Startup:                                         2212
    LastRemovalRequiredDOR:                                    false
    LastScanDateEpoch:                                         1467010333823
    LastScanType:                                              1 (Threat Scan)
Update:
    LastUpdate:                                                2016-06-27T21:18:16
    NotifyInstallReady:                                        true
    NotifyOutdatedDatabase:                                    7
    ProxyPassword:                                              
    ProxyPort:                                                 0
    ProxyServer:                                                
    ProxyUsername:                                              
    UseProxy:                                                  false
    UseProxyAuthentication:                                    false
    CheckProgramUpdates:                          true
--------------Account:--------------
  Account Status:                                              Premium
  Expiration Time:                                              
  Activation Time:                                             2016/06/22 22:14:16
  Trial Used:                                                  true
--------------Access Policies:--------------

Scheduler Queue:
================

tasks:
    3e2e0096-e4ff-4e1a-9538-5ad976873e50:                       
      parameters:                                               
        NotifyWhenUpdateCompletes:                             false
        TaskType:                                              3
      triggers:                                                 
        b2da439a-14f7-4445-a45d-0eeaba1f9ce5:                   
          dateinterval:                                        0:0:0 (Days:Months:Years)
          lastscheduled:                                       Mon, 27 Jun 2016 18:04:32.473343 -0400
          lasttriggered:                                       Mon, 27 Jun 2016 18:04:32.473343 -0400
          nextscheduled:                                       Mon, 27 Jun 2016 18:21:59.473599 -0400
          recovery:                                            00:00:00 (Hours:Minutes:Seconds)
          start:                                               Wed, 22 Jun 2016 23:11:46.473599 -0400
          timeinterval:                                        01:00:00 (Hours:Minutes:Seconds)
          type:                                                Hourly
          uuid:                                                b2da439a-14f7-4445-a45d-0eeaba1f9ce5
      type:                                                    update
      uuid:                                                    3e2e0096-e4ff-4e1a-9538-5ad976873e50
    e801e474-57ec-48d7-b3d2-01e153f660cf:                       
      parameters:                                               
        AutoDelete:                                            false
        CheckForUpdatesBeforeScanStart:                        true
        ScanConfig:                                             
          ExportLog:                                           true
          FileSystemOption:                                    true
          Quarantine:                                          Prompt
          RebootSystemWhenMalwareDetected:                     false
          ScanArchives:                                        true
          ScanExtra:                                           true
          ScanHeuristic:                                       true
          ScanMemoryObjects:                                   true
          ScanPUM:                                             Treat Detections as Malware
          ScanPUP:                                             Treat Detections as Malware
          ScanRegistry:                                        true
          ScanRootkits:                                        false
          ScanSource:                                          1
          ScanStartup:                                         true
          ScanTargets:                                          
          ScanType:                                            1 (Threat Scan)
          Silent:                                              true
        StartTaskFromSystemAccount:                            false
        TaskType:                                              0
      triggers:                                                 
        48fb7704-e690-4f58-b6d0-01e3080d1219:                   
          dateinterval:                                        1:0:0 (Days:Months:Years)
          lastscheduled:                                       Mon, 27 Jun 2016 02:52:08.009138 -0400
          lasttriggered:                                       Mon, 27 Jun 2016 02:52:08.009138 -0400
          nextscheduled:                                       Tue, 28 Jun 2016 02:54:14 -0400
          recovery:                                            23:00:00 (Hours:Minutes:Seconds)
          start:                                               Thu, 23 Jun 2016 02:51:39 -0400
          timeinterval:                                        00:00:00 (Hours:Minutes:Seconds)
          type:                                                Daily
          uuid:                                                48fb7704-e690-4f58-b6d0-01e3080d1219
      type:                                                    scan
      uuid:                                                    e801e474-57ec-48d7-b3d2-01e153f660cf

Pending File Rename Operations:
================================
If any Malwarebytes Anti-Malware items are listed below, the user must reboot to complete a Malwarebytes Anti-Malware upgrade installation.

MBAMProtector Registry Values:
==============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector
    Type                          REG_DWORD        2
    Start                         REG_DWORD        3
    ErrorControl                  REG_DWORD        1
    ImagePath                     REG_EXPAND_SZ    \??\C:\Windows\system32\drivers\mbam.sys
    Group                         REG_SZ        FSFilter Anti-Virus
    DependOnService               REG_MULTI_SZ    FltMgr

    WOW64                         REG_DWORD        1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances
    DefaultInstance               REG_SZ        MBAMProtector Instance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Instances\MBAMProtector Instance
    Altitude                      REG_SZ        328800
    Flags                         REG_DWORD        0
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Parameters
    PassThruFile                  REG_SZ        mbampt.exe
    ProductPath                   REG_SZ        C:\Program Files (x86)\Malwarebytes Anti-Malware
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMProtector\Enum
    0                             REG_SZ        Root\LEGACY_MBAMPROTECTOR\0000
    Count                         REG_DWORD        1
    NextInstance                  REG_DWORD        1

MBAMService Registry Values:
============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMService
    Type                          REG_DWORD        16
    Start                         REG_DWORD        2
    ErrorControl                  REG_DWORD        1
    ImagePath                     REG_EXPAND_SZ    "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe"
    DependOnService               REG_MULTI_SZ    MBAMProtector

    WOW64                         REG_DWORD        1
    ObjectName                    REG_SZ        LocalSystem
    Description                   REG_SZ        Malwarebytes Anti-Malware service
    DelayedAutostart              REG_DWORD        0

MBAMScheduler Registry Values:
==============================

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MBAMScheduler
    Type                          REG_DWORD        16
    Start                         REG_DWORD        2
    ErrorControl                  REG_DWORD        1
    ImagePath                     REG_EXPAND_SZ    "C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe"
    WOW64                         REG_DWORD        1
    ObjectName                    REG_SZ        LocalSystem
    Description                   REG_SZ        Malwarebytes Anti-Malware scheduler

Terminal Services Status for (null) entries in PM logs and GetUserToken errors:
===============================================================================

--------------TERMService:--------------
Type:                   32
State:                  1 (The service is not running.) (State is stopped)
WIN32_EXIT_CODE:        1077
SERVICE_EXIT_CODE:      0
CHECKPOINT:             0
WAIT_HINT:              0


TermService Start is set to: 3 (Manual Startup)

Proxy Status: No proxy is Set

Proxy Override:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\
    ProxyOverride    REG_SZ        *.local

LAN Settings:
=============

only 'Automatically detect settings' is selected

SystemPartition:
================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\
    SystemPartition    REG_SZ        \Device\HarddiskVolume1

Balloon Tips Status:
====================

Enabled

Time Format Settings:
=====================

Should be:
        h:mm:ss tt
        AM
        PM
        :

Currently:
REG_SZ        h:mm:ss tt
REG_SZ        AM
REG_SZ        PM
REG_SZ        :

Language and Regional Settings:
===============================

ACP:     Language is English (United States)
MACCP:     Language is English (United States)
OEMCP:     Language is English (United States)

Startup Folders for Error_Expanding_Variables Check:
====================================================

All Users Startup Folder Exists.
Current User's Startup Folder Exists.


Context Menu Entries:
=====================

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt
    (Default):                    REG_SZ        {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\MBAMShlExt
    (Default):                    REG_SZ        {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt
    (Default):                    REG_SZ        MBAMShlExt Class
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CLSID
    (Default):                    REG_SZ        {57CE581A-0CB6-4266-9CA0-19364C90A0B3}
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CurVer
    (Default):                    REG_SZ        MBAMExt.MBAMShlExt.1
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1
    (Default):                    REG_SZ        MBAMShlExt Class
HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1\CLSID
    (Default):                    REG_SZ        {57CE581A-0CB6-4266-9CA0-19364C90A0B3}


HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}
    (Default):                    REG_SZ        IMBAMShlExt
HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid32
    (Default):                    REG_SZ        {00020424-0000-0000-C000-000000000046}
HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\TypeLib
    (Default):                    REG_SZ        {AFF1A83B-6C83-4342-8E68-1648DE06CB65}
    Version                       REG_SZ        1.0
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}
    (Default):                    REG_SZ        MBAMShlExt Class
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\InprocServer32
    (Default):                    REG_SZ        C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
    ThreadingModel                REG_SZ        Apartment
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\ProgID
    (Default):                    REG_SZ        MBAMExt.MBAMShlExt.1
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\TypeLib
    (Default):                    REG_SZ        {AFF1A83B-6C83-4342-8E68-1648DE06CB65}
HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\VersionIndependentProgID
    (Default):                    REG_SZ        MBAMExt.MBAMShlExt

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0
    (Default):                    REG_SZ        MBAMExt 1.0 Type Library
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win32
    (Default):                    REG_SZ        C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS
    (Default):                    REG_SZ        0
HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR
    (Default):                    REG_SZ        C:\Program Files (x86)\Malwarebytes Anti-Malware
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0
    (Default):                    REG_SZ        MBAMExt 1.0 Type Library
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win32
    (Default):                    REG_SZ        C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS
    (Default):                    REG_SZ        0
HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR
    (Default):                    REG_SZ        C:\Program Files (x86)\Malwarebytes Anti-Malware


List of MBAM Related Directories:
=================================

C:\Program Files (x86)\Malwarebytes Anti-Malware\
7z.dll                                      File Size: 922080    BYTES    FileVersion:  9.20.0.0       MD5: [14079a2411fa2bb7f78bc100c92bbcc2]
changes.txt                                 File Size: 1596      BYTES    FileVersion:  N/A            MD5: [09371a0c8bd9e9554571da257d554d3e]
cloud-enumeration.dll                       File Size: 287200    BYTES    FileVersion:  1.0.1.0        MD5: [84ac20b9327dbd4d94039be93384dad5]
cloud.dll                                   File Size: 352736    BYTES    FileVersion:  1.0.1.0        MD5: [5659790448fb136a80be407c4a0dbb50]
license.rtf                                 File Size: 38870     BYTES    FileVersion:  N/A            MD5: [ed36ea764c3a452334416713c8cf1eed]
master.conf                                 File Size: 1258      BYTES    FileVersion:  N/A            MD5: [9702ca5e82d3756c6d8af34a2ababaea]
mbam.dll                                    File Size: 609760    BYTES    FileVersion:  1.0.40.0       MD5: [c4a51c1cb174066fdaf383c09f0d574b]
mbam.exe                                    File Size: 9926112   BYTES    FileVersion:  2.3.173.0      MD5: [8e98e3ec16d2641005b4748cd330fb45]
mbamcore.dll                                File Size: 2127840   BYTES    FileVersion:  1.3.24.0       MD5: [63ce66ef2b30a09308eafe29baec6a75]
mbamdor.exe                                 File Size: 55264     BYTES    FileVersion:  1.0.2.0        MD5: [297c1bdcc26adb339d4c0f0550e434d6]
mbamext.dll                                 File Size: 431072    BYTES    FileVersion:  3.1.1.0        MD5: [67a6ec1735c77c2623b49cc1f284c8a0]
mbampt.exe                                  File Size: 40928     BYTES    FileVersion:  1.0.57.0       MD5: [04d0b942b0ad4a5d2eee45d9b7d6545b]
mbamresearch.exe                            File Size: 1949152   BYTES    FileVersion:  1.1.1.0        MD5: [e601f9ca6a72493bc8185bedda17eee8]
mbamscheduler.exe                           File Size: 1514464   BYTES    FileVersion:  3.1.7.0        MD5: [9611577752e293259c7dce19e9026362]
mbamservice.exe                             File Size: 1136608   BYTES    FileVersion:  3.2.21.0       MD5: [f1a89a34388b5626f1548d393b23ecb1]
mbamsrv.dll                                 File Size: 3863008   BYTES    FileVersion:  2.1.10.0       MD5: [a33629c51295570fe9f252a39ddcea93]
msvcp100.dll                                File Size: 422880    BYTES    FileVersion:  10.0.40219.325 MD5: [53a5f1b984f585997968cd0dfb27400c]
msvcr100.dll                                File Size: 775648    BYTES    FileVersion:  10.0.40219.325 MD5: [dc0213118e61e5ca865092109860792c]
Qt5Core.dll                                 File Size: 4646880   BYTES    FileVersion:  5.4.1.0        MD5: [91c7c50b2a290b82604163b5a679ea24]
Qt5Gui.dll                                  File Size: 4640224   BYTES    FileVersion:  5.4.1.0        MD5: [1d59b3e632aef8e24cc1707fd411113b]
Qt5Network.dll                              File Size: 673248    BYTES    FileVersion:  5.4.1.0        MD5: [e089635a8cbed229ec30cdbe29748c08]
Qt5Widgets.dll                              File Size: 4474848   BYTES    FileVersion:  5.4.1.0        MD5: [33881dda0ccc3898facadf1e4d1df237]
unins000.dat                                File Size: 37462     BYTES    FileVersion:  N/A            MD5: [d8f240b2103654eebc0e9ac911c164b9]
unins000.exe                                File Size: 720085    BYTES    FileVersion:  51.52.0.0      MD5: [f1505d347325c77e3eeef418495e1f57]

C:\Program Files (x86)\Malwarebytes Anti-Malware\\Chameleon

C:\Program Files (x86)\Malwarebytes Anti-Malware\\Chameleon\Windows
chameleon.chm                               File Size: 235882    BYTES    FileVersion:  N/A            MD5: [c4190b71f037714aa77aba294434ba5b]
firefox.com                                 File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
firefox.exe                                 File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
firefox.pif                                 File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
firefox.scr                                 File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
iexplore.exe                                File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
mbam-chameleon.com                          File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
mbam-chameleon.exe                          File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
mbam-chameleon.pif                          File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
mbam-chameleon.scr                          File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
mbam-killer.exe                             File Size: 1504736   BYTES    FileVersion:  3.0.15.0       MD5: [b79d3c2fca170c4dd15d7316067a1fd3]
rundll32.exe                                File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
svchost.exe                                 File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
windows.exe                                 File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]
winlogon.exe                                File Size: 960480    BYTES    FileVersion:  3.1.29.0       MD5: [f86a4139730504047f52ccfb8c47e9f5]

C:\Program Files (x86)\Malwarebytes Anti-Malware\\imageformats
qgif.dll                                    File Size: 29664     BYTES    FileVersion:  5.4.1.0        MD5: [0b528e4c9bbd9efdea9bc8ac6a967d6d]
qico.dll                                    File Size: 29664     BYTES    FileVersion:  5.4.1.0        MD5: [7b36d94db81b8b0dfd9323228dd96b51]

C:\Program Files (x86)\Malwarebytes Anti-Malware\\Languages
lang_ar.qm                                  File Size: 87404     BYTES    FileVersion:  N/A            MD5: [269d3107ca72a75fe154ce4ff718af50]
lang_bg.qm                                  File Size: 133911    BYTES    FileVersion:  N/A            MD5: [376ad1e4ad206bc32da09b12b564ecc4]
lang_ca.qm                                  File Size: 92634     BYTES    FileVersion:  N/A            MD5: [2d35f58b0c2db44ad2717f4a4526a085]
lang_cs.qm                                  File Size: 105193    BYTES    FileVersion:  N/A            MD5: [2c191de828d5e05fd7afa27ee1245023]
lang_da.qm                                  File Size: 88039     BYTES    FileVersion:  N/A            MD5: [f8a4941d5d388160d252832a77ab584f]
lang_de.qm                                  File Size: 139276    BYTES    FileVersion:  N/A            MD5: [b55f37281f0fcadfae67aecf0bf4cca5]
lang_el.qm                                  File Size: 126897    BYTES    FileVersion:  N/A            MD5: [bd671253e071bac626beea63393abcda]
lang_en.qm                                  File Size: 3081      BYTES    FileVersion:  N/A            MD5: [e2790b3cd9fdd9d3e266e9623fe477af]
lang_es.qm                                  File Size: 138468    BYTES    FileVersion:  N/A            MD5: [cc4f3aab63d933d5964e2bba62df4277]
lang_et.qm                                  File Size: 107794    BYTES    FileVersion:  N/A            MD5: [aa4845cd64b20377cea0ebc66eed4a42]
lang_fi.qm                                  File Size: 130793    BYTES    FileVersion:  N/A            MD5: [00653d1fb2f790817aef991025c176aa]
lang_fr.qm                                  File Size: 141996    BYTES    FileVersion:  N/A            MD5: [e06db8ef6b826b75ec5859913651ed44]
lang_he.qm                                  File Size: 98928     BYTES    FileVersion:  N/A            MD5: [2954e902664f2e129f8a8d8238e90552]
lang_hu.qm                                  File Size: 132359    BYTES    FileVersion:  N/A            MD5: [6bf3b8c78fd393ef2811a19742518b9a]
lang_id.qm                                  File Size: 129135    BYTES    FileVersion:  N/A            MD5: [6be058072a90897595c6f097a3caa797]
lang_it.qm                                  File Size: 134154    BYTES    FileVersion:  N/A            MD5: [183990148beec433023688db65a7bf2e]
lang_ja.qm                                  File Size: 73762     BYTES    FileVersion:  N/A            MD5: [f6bfd643cb92fa760ae6ec64344ee7e1]
lang_ko.qm                                  File Size: 85731     BYTES    FileVersion:  N/A            MD5: [53b5a94eb309d69993a5bc3cd43a85e4]
lang_lt.qm                                  File Size: 90799     BYTES    FileVersion:  N/A            MD5: [eecd8edca1fb068ad3bd88aa711bdae2]
lang_lv.qm                                  File Size: 90659     BYTES    FileVersion:  N/A            MD5: [683950904e725821740217824df440ff]
lang_nl.qm                                  File Size: 133514    BYTES    FileVersion:  N/A            MD5: [442a6cf7e07e6f676d8b5ae41637549c]
lang_no.qm                                  File Size: 129833    BYTES    FileVersion:  N/A            MD5: [8949e21e367e5a32ca9f36d8d22c9771]
lang_pl.qm                                  File Size: 133827    BYTES    FileVersion:  N/A            MD5: [48379f4ac164adfc8d448bf53c8e2df8]
lang_pt_BR.qm                               File Size: 136918    BYTES    FileVersion:  N/A            MD5: [b1ea2002cf5362b24ca0a026f448e3f1]
lang_pt_PT.qm                               File Size: 136982    BYTES    FileVersion:  N/A            MD5: [5e23b66cb6d8d9894b991cc8f33658af]
lang_ro.qm                                  File Size: 90458     BYTES    FileVersion:  N/A            MD5: [bcf524020255c4f7a6fdbae8df2bfe81]
lang_ru.qm                                  File Size: 137874    BYTES    FileVersion:  N/A            MD5: [5e28394fbd12f21301e2b7e1a9dbac94]
lang_sk.qm                                  File Size: 131080    BYTES    FileVersion:  N/A            MD5: [68e0e95e7131d101188a57e3a413dee5]
lang_sl.qm                                  File Size: 107631    BYTES    FileVersion:  N/A            MD5: [83755001a3f1bd527d0b4b7a77d0b37d]
lang_sv.qm                                  File Size: 129135    BYTES    FileVersion:  N/A            MD5: [b3c38242beb63f895fabcc14bbc6807a]
lang_tr.qm                                  File Size: 88838     BYTES    FileVersion:  N/A            MD5: [1e4a3c0dcd7074ad4a3971ce67762cda]
lang_vi.qm                                  File Size: 133386    BYTES    FileVersion:  N/A            MD5: [586de19c023986bf884ad56fc29c8f5e]
lang_zh_TW.qm                               File Size: 87797     BYTES    FileVersion:  N/A            MD5: [e120a014cf077bdcbcdcbf98c3438188]

C:\Program Files (x86)\Malwarebytes Anti-Malware\\platforms
qwindows.dll                                File Size: 929760    BYTES    FileVersion:  5.4.1.0        MD5: [6c54d2ebeaacbe9b56816536041c8281]

C:\Program Files (x86)\Malwarebytes Anti-Malware\\Plugins
fixdamage.exe                               File Size: 823776    BYTES    FileVersion:  1.4.0.1001     MD5: [bbfc25590af3e45d8cca1fab95648b40]

C:\Users\Michael\AppData\Roaming\Malwarebytes\Malwarebytes Anti-Malware

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware
actions.ref                                 File Size: 8263      BYTES    FileVersion:  N/A            MD5: [c312abcb0e4fa4d6007dcd1976b49b77]
akadomains.ref                              File Size: 92        BYTES    FileVersion:  N/A            MD5: [73d5774cbd8df165274a0691ae264808]
akaips.ref                                  File Size: 92        BYTES    FileVersion:  N/A            MD5: [2a6869d1f91f0a0b87b1d27bd30ccc5c]
domains.ref                                 File Size: 665145    BYTES    FileVersion:  N/A            MD5: [c5b6eb9fd96e185b2c4cdc2caa228bf2]
exclusions.dat                              File Size: 0         BYTES    FileVersion:  N/A            MD5: [d41d8cd98f00b204e9800998ecf8427e]
ips.ref                                     File Size: 137904    BYTES    FileVersion:  N/A            MD5: [6c3fc2a051bf681388457c4b1d17bb2e]
rules.ref                                   File Size: 9675350   BYTES    FileVersion:  N/A            MD5: [2c025f363acb9ae6333bbc50cd923e73]
swissarmy.ref                               File Size: 28249     BYTES    FileVersion:  N/A            MD5: [796931ca33465057e4349a3844809397]

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Configuration
build.conf                                  File Size: 4598      BYTES    FileVersion:  N/A            MD5: [de66cec162c8eeb42c3ff3cc3b434524]
database.conf                               File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
gatekeeper.conf                             File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
license.conf                                File Size: 2853      BYTES    FileVersion:  N/A            MD5: [436b7b4e11a29387cb6f04c6d1439abd]
manifest.conf                               File Size: 3409      BYTES    FileVersion:  N/A            MD5: [a259c8937f6c031b339ee4d2ba785e75]
marketing.conf                              File Size: 6974      BYTES    FileVersion:  N/A            MD5: [53bbca93e7bbeb7f5dca1ef9419ccb28]
net.conf                                    File Size: 7338      BYTES    FileVersion:  N/A            MD5: [6ad43ddd04d0b2763cd94a4a0d504d3a]
notifications.conf                          File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
scheduler.conf                              File Size: 2119      BYTES    FileVersion:  N/A            MD5: [20dbb46a83942d98c351415128d14dcb]
settings.conf                               File Size: 2093      BYTES    FileVersion:  N/A            MD5: [1f5d565586117876ea09c1ab576b3be3]
statistics.conf                             File Size: 513       BYTES    FileVersion:  N/A            MD5: [e713fece491720c3a582e47c11e63dc2]

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Configuration\Restore
build.conf                                  File Size: 4179      BYTES    FileVersion:  N/A            MD5: [20d9566b3cf94f1e395de8f40046fc68]
database.conf                               File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
gatekeeper.conf                             File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
license.conf                                File Size: 23        BYTES    FileVersion:  N/A            MD5: [0ec01df616b565180556881d8042255b]
manifest.conf                               File Size: 3171      BYTES    FileVersion:  N/A            MD5: [a6e5576f7723acab40490fb9e64dfc1c]
marketing.conf                              File Size: 6974      BYTES    FileVersion:  N/A            MD5: [53bbca93e7bbeb7f5dca1ef9419ccb28]
net.conf                                    File Size: 6530      BYTES    FileVersion:  N/A            MD5: [9fb4acfdc11c7af48a760db4c7bfebf0]
notifications.conf                          File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
scheduler.conf                              File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]
settings.conf                               File Size: 1724      BYTES    FileVersion:  N/A            MD5: [e27b42126b89352fdaae8f1630b9a8d8]
statistics.conf                             File Size: 4         BYTES    FileVersion:  N/A            MD5: [2261e7eca4cd0615a97263c0ad5045c2]

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs
mbam-log-2016-06-22 (22-14-34).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [e6ef8d325758e449ba5cf05e8e4bc954]
mbam-log-2016-06-23 (03-06-15).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [082dc3f29cfcb20e436a8f2fc8e8c642]
mbam-log-2016-06-24 (02-44-05).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [c232f2105f638ce03a040b0e727619c4]
mbam-log-2016-06-24 (02-59-50).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [46401a1734e87cd6a9e18f5547e4d4f2]
mbam-log-2016-06-25 (02-43-27).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [0c2b9f6d127861bdba627abe7ea7a776]
mbam-log-2016-06-25 (03-03-38).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [fadd2af966dd1804806bc0483d805e8e]
mbam-log-2016-06-26 (03-05-08).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [dcfc42a5b468361b396a48dc36830062]
mbam-log-2016-06-27 (02-52-08).xml          File Size: 2616      BYTES    FileVersion:  N/A            MD5: [c4f08b854280fcb72a5e2de40e03d3ec]
protection-log-2016-06-22.xml               File Size: 6928      BYTES    FileVersion:  N/A            MD5: [814ac49a279ac6f56281ef4b3999b7d4]
protection-log-2016-06-23.xml               File Size: 22391     BYTES    FileVersion:  N/A            MD5: [1a8c06bf5e9475345b0b61b58b711320]
protection-log-2016-06-24.xml               File Size: 7735      BYTES    FileVersion:  N/A            MD5: [2cd4be9610eac18d24696ab6eb9b0d88]
protection-log-2016-06-25.xml               File Size: 23090     BYTES    FileVersion:  N/A            MD5: [6a05ad581b39a3b11319d5f2bf74f3ae]
protection-log-2016-06-26.xml               File Size: 13601     BYTES    FileVersion:  N/A            MD5: [548f35d4ee2d129337106e879612e339]
protection-log-2016-06-27.xml               File Size: 11785     BYTES    FileVersion:  N/A            MD5: [e6c0ff91ff526866a6dcd734db97c24b]

C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Quarantine

Malware Exclusions:
===================
Web Exclusions:
================
Quarantined Items:
===================
===============================================================
END OF FILE

 

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I did, exactly as you suggested in your last post. I don't understand these logs; do they suggest that I didn't run check disc? It ran on restart for at least 20 minutes. I then immediately ran powershell as you asked and posted the logs.

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Sorry, that one was CheckResults.txt, not CHKDSKResults.txt. Thanks again for your help. Let's try this:

 

TimeCreated : 7/2/2016 11:23:56 AM
Message     :
              
              Checking file system on C:
              The type of the file system is NTFS.
              
              A disk check has been scheduled.
              Windows will now check the disk.                         
              
              CHKDSK is verifying files (stage 1 of 5)...
                214784 file records processed.                                 
                      
              File verification completed.
                1453 large file records processed.                             
                    
                0 bad file records processed.                                  
                 
                0 EA records processed.                                        
                 
                9359 reparse records processed.                                
                    
              CHKDSK is verifying indexes (stage 2 of 5)...
                287102 index entries processed.                                
                      
              Index verification completed.
                0 unindexed files scanned.                                     
                 
                0 unindexed files recovered.                                   
                 
              CHKDSK is verifying security descriptors (stage 3 of 5)...
                214784 file SDs/SIDs processed.                                
                      
              Cleaning up 1112 unused index entries from index $SII of file 0x9
              .
              Cleaning up 1112 unused index entries from index $SDH of file 0x9
              .
              Cleaning up 1112 unused security descriptors.
              Security descriptor verification completed.
                36160 data files processed.                                    
                     
              CHKDSK is verifying Usn Journal...
                265549688 USN bytes processed.                                 
                         
              Usn Journal verification completed.
              CHKDSK is verifying file data (stage 4 of 5)...
                214768 files processed.                                        
                      
              File data verification completed.
              CHKDSK is verifying free space (stage 5 of 5)...
                35838408 free clusters processed.                              
                        
              Free space verification is complete.
              CHKDSK discovered free space marked as allocated in the
              master file table (MFT) bitmap.
              CHKDSK discovered free space marked as allocated in the volume bi
              tmap.
              Windows has made corrections to the file system.
              
               219673599 KB total disk space.
                75661116 KB in 176315 files.
                  109092 KB in 36161 indexes.
                       0 KB in bad sectors.
                  549755 KB in use by the system.
                   65536 KB occupied by the log file.
               143353636 KB available on disk.
              
                    4096 bytes in each allocation unit.
                54918399 total allocation units on disk.
                35838409 allocation units available on disk.
              
              Internal Info:
              00 47 03 00 07 3e 03 00 51 29 06 00 00 00 00 00  .G...>..Q)......
              0e 02 00 00 8f 24 00 00 00 00 00 00 00 00 00 00  .....$..........
              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................
              
              Windows has finished checking your disk.
              Please wait while your computer restarts.
              

 

 

 

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I still haven't re-installed MBAM. I can do so and see if it will function properly, though it may take several days to really tell. The issue has taken a few days to recur in the past. Is that your suggestion? Did the logs suggest something specific?

 

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  • 1 month later...
  • Root Admin

Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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