MBARW 0.9.12.336 - Multiple MB3Service crashes, system becomes unresponsive

[Mystagic]

MBARW 0.9.12.336 - Multiple MB3Service crashes, system becomes unresponsive for a period of time during MBAMService.exe service crash, longest period was roughly 15 minutes mouse would work, but GUI locked up most apps non-functional.

 

Faulting application name: MBAMService.exe, version: 3.0.0.510, time stamp: 0x568c6b92

Faulting module name: arwlib.dll, version: 3.0.0.130, time stamp: 0x56b26c9b

Exception code: 0xc0000005

Fault offset: 0x000000000002f256

Faulting process id: 0x2730

Faulting application start time: 0x01d1658ed062bcd5

Faulting application path: C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe

Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-RANSOMWARE\arwlib.dll

Report Id: 3d5a073c-d182-11e5-a167-005056c00008



Faulting application name: MBAMService.exe, version: 3.0.0.510, time stamp: 0x568c6b92

Faulting module name: arwlib.dll, version: 3.0.0.130, time stamp: 0x56b26c9b

Exception code: 0xc00000fd

Fault offset: 0x000000000002a514

Faulting process id: 0x510

Faulting application start time: 0x01d163ee2c78899e

Faulting application path: C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe

Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-RANSOMWARE\arwlib.dll

Report Id: aca82827-d17c-11e5-a167-005056c00008



Faulting application name: MBAMService.exe, version: 3.0.0.510, time stamp: 0x568c6b92

Faulting module name: arwlib.dll, version: 3.0.0.124, time stamp: 0x56af8c92

Exception code: 0xc00000fd

Fault offset: 0x0000000000054fd7

Faulting process id: 0xc34

Faulting application start time: 0x01d1608aed9bf1d9

Faulting application path: C:\Program Files\Malwarebytes\Anti-Ransomware\MBAMService.exe

Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-RANSOMWARE\arwlib.dll

Report Id: 9576e283-cfdc-11e5-a167-005056c00008

 

 

logs.zip

Malwarebytes Anti-Ransomware.zip

[1PW]

Hello Mystagic and
 
Please try:

• A conventional, System Control Panel based uninstall of the system's present MBARW installation.
• Restart the system.
• Using a fresh copy of MBARW_Setup.exe from https://malwarebytes.app.box.com/s/0p6fuu09v2gut914amzam93089m85bfb, please re-install MBARW by conventional means.
• Restart the system.

Then, please reply to this topic with the status of your issue.
 
Thank you for your valuable data reports, observations and for your participation in the MBARW beta test program.

[Decrypterfixer]

Thanks for the logs Mystagic, we will be looking into this issue.

[Mystagic]

1PW,

 

Link https://malwarebytes.app.box.com/s/0p6fuu09v2gut914amzam93089m85bfbdoesn't appear to lead to new binary, goes to error page. Attached result as malwarebytes_box_link.png

You're welcome about the logs, and the testing.

 

I do have: 

 

MBARW_Setup_0.9.5.304.exe

CRC32: FC3392DB

MD5: 8C420C5718263D8A8F55F60E67E31DDC

SHA-1: 151CFD0770292C709413AEAF2F9CCF8F00CF4F34

 

MBARW_Setup_0.9.9.314.exe

CRC32: 57AA898C

MD5: 62ED392B428BFBDB9877C295ADBE900B

SHA-1: 24F499986BE677B5C56BB21C3B2853F75221B4DA

 

MBARW_Setup_0.9.12.336.exe

CRC32: 26DC6363

MD5: F32CAD9D3188633DE402056AB5BCB3BF

SHA-1: 177D31947D9BE05B5E63041E1BB37CCD86509492

 

If the link leads to one of these existing ones I could try reinstalling to the existing build or a previous one.

 

 

Decryptfixer,

 

No problem, let me know if you need any further information. 

[Firefox]

beta5 - build 0.9.14.361 see HERE

[Mystagic]

Firefox,

 

Thanks, installed beta5