Audio not working.

[sam101]

I currently installed Malwarebytes Anti-malware (Home) (Trial) 2.2.0.1024 . And I ran the scan it detected a lot of errors . I removed the quarantined malware and restarted it.But my PC opened the audio is not working for games and windows media player!!! Please help!

 

[kevinf80]

Hello and welcome to Malwarebytes,

Please be aware the following P2P/Piracy Warning is a standard opening reply made here at Malwarebytes, we make no accusations but do make you aware of Forum Protocol....

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Can you post the log from Malwarebytes of scan results please:

 

To get the log from Malwarebytes do the following:

• Click on the History tab > Application Logs.
• Double click on the scan log which shows the Date and time of the scan just performed.
• Click Export > From export you have three options:
  
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt)        - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    XML file (*.xml)      - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
• Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…
  

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

• Double-click to run it. When the tool opens click Yes to disclaimer.
  (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
• Make sure Addition.txt is checkmarked under "Optional scans"
• Press Scan button to run the tool....
• It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
• The tool will also make a log named (Addition.txt)  Please attach those logs to your reply.
  

 

Next,

 

Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

• Quit all running programs.
• For Windows XP, double-click to start.
• For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
• Read and accept the EULA (End User Licene Agreement)
• Click Scan to scan the system.
• When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
• Close the program > Don't Fix anything!
  

 

Let me see those logs in your reply...

 

Thank you,

 

Kevin

[AdvancedSetup]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!