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Malwarebytes installer blocked


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They call me TwinHeadedEagle around here, and I'll try to help your with your issue.




Before we start please read and note the following:

  • We're primarily oriented on malware removal here, so you must know that some issues just cannot be solved and you must be prepared for this. Some tools we use here will remove your browser search history, so backup your important links and all the files whose loss is unacceptable.
  • Note that we may live in totally different time zones, what may cause some delays between answers.
  • Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
  • Do not paste the logs in your posts, attachments make my work easier. There is a More reply options button, that gives you Upload Files option below which you can use to attach your reports. Always attach reports from all tools.
  • Always execute my instructions in given order. If for some reason you cannot completely follow one instruction, inform me about that.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
:excl: I can't foresee everything, so if anything not covered in my instructions happens, please stop and inform me!

:excl: There are no silly questions. Never be afraid to ask if in doubt!




  warning.gif Rules and policies


We won't support any piracy.

That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!

The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!


Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



adwcleaner_new.png Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Cleaning.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.
Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

51a612a8b27e2-Zoek.png Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)

Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

createsrpoint;autoclean;emptyclsid;emptyalltemp;ipconfig /flushdns >>"%temp%\log.txt";b
  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
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This is a nasty one, it is blocking me downloading those files, When trying to access bleepingcomputer.com I get the following: "The page cannot be displayed because an internal server error has occurred."


This also happens when I try to download it from different sites.



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Got Adw Cleaner to run, here is the Log:


# AdwCleaner v5.026 - Logfile created 24/12/2015 at 09:52:15
# Updated 21/12/2015 by Xplode
# Database : 2015-12-23.1 [server]
# Operating system : Windows 10 Pro  (x64)
# Username : Phil - DESKTOP-KH1NA9E
# Running from : C:\Users\Phil\Downloads\adwcleaner_5.026.exe
# Option : Cleaning
***** [ Services ] *****
***** [ Folders ] *****
[-] Folder Deleted : C:\Users\Phil\AppData\Local\BrowserAir
***** [ Files ] *****
***** [ DLLs ] *****
***** [ Shortcuts ] *****
[-] Shortcut Disinfected : C:\Users\Phil\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Internet Explorer.lnk
***** [ Scheduled tasks ] *****
***** [ Registry ] *****
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{79F768ED-0B12-42EF-8257-36751A0ECF3A}]
[-] Data Restored : HKCU\Software\Microsoft\Internet Explorer\Main [start Page]
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{36854A36-8D26-4502-9A16-20E9FE63463D}
***** [ Web browsers ] *****
[-] [C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Extension] Deleted : jlcgehabolcakkjhgmgpkagpolbjlhfa
[-] [C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Homepage] Deleted : hxxp://www-searching.com/?pid=s&s=FCOzamobl3687,2ba4acf8-5f4b-48af-8c5f-38476a6c249b,&vp=ch&prd=set_ch
:: "Tracing" keys removed
:: Winsock settings cleared
########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1529 bytes] ##########
Still trying to find a downloadable source for ZOEK.
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Zoek.exe v5.0.0.1 Updated 22-December-2015
Tool run by Phil on Thu 12/24/2015 at 10:12:58.55.
Microsoft Windows 10 Pro 10.0.10240  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Phil\Desktop\zoek.exe [scan all users] [script inserted] 
==== System Restore Info ======================
12/24/2015 10:13:31 AM Zoek.exe System Restore Point Created Successfully.
==== Empty Folders Check ======================
C:\PROGRA~3\Comms deleted successfully
C:\PROGRA~3\Malwarebytes' Anti-Malware (portable) deleted successfully
C:\PROGRA~3\SoftwareDistribution deleted successfully
C:\Users\Phil\AppData\Local\85860456 deleted successfully
C:\Users\Phil\AppData\Local\PeerDistRepub deleted successfully
C:\Users\Phil\AppData\Local\VirtualStore deleted successfully
C:\Users\Phil\AppData\Local\yuntnani deleted successfully
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\PeerDistPub deleted successfully
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\PeerDistRepub deleted successfully
==== Deleting CLSID Registry Keys ======================
==== Deleting CLSID Registry Values ======================
HKEY_LOCAL_MACHINE\software\Wow6432Node\mozilla\Firefox\extensions\jid1-xNAj4KGyf5wyhg@jetpack deleted successfully
==== Deleting Services ======================
==== Batch Command(s) Run By Tool======================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
==== Deleting Files \ Folders ======================
C:\PROGRA~3\Malwarebytes' Anti-Malware (portable) not found
C:\PROGRA~3\1450964104 deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Phil\AppData\Local\installer.exe deleted
C:\Users\Phil\AppData\Local\installer4.exe deleted
C:\Users\Phil\AppData\Local\uid.exe deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\gpt.ini deleted
==== Chromium Look ======================
jlcgehabolcakkjhgmgpkagpolbjlhfa - No path found[]
IM+ - Phil\AppData\Local\Google\Chrome\User Data\Default\Extensions\bfdplllgoohfmnpnbplklnkegbffnheo
Crackle - Phil\AppData\Local\Google\Chrome\User Data\Default\Extensions\ibfamoapbmmmlknoopmmfofgladlinic
mySchoolNotebook.com - Phil\AppData\Local\Google\Chrome\User Data\Default\Extensions\pamfapbnciponedgddhhlaodehbfhaai
==== Chromium Fix ======================
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_toolbar.yahoo.com_0.localstorage deleted successfully
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_toolbar.yahoo.com_0.localstorage-journal deleted successfully
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage deleted successfully
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Local Storage\https_static.olark.com_0.localstorage-journal deleted successfully
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_media.mtvnservices.com_0.localstorage deleted successfully
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_media.mtvnservices.com_0.localstorage-journal deleted successfully
==== Set IE to Default ======================
Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
No DefaultScope Set For HKCU
New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
==== All HKLM and HKCU SearchScopes ======================
HKLM\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKLM\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
HKLM\Wow6432Node\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKLM\Wow6432Node\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
HKCU\SearchScopes "DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"
HKCU\SearchScopes\{012E1000-F331-11DB-8314-0800200C9A66} - http://www.google.com/search?q={searchTerms}
HKCU\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC
==== Reset IE Proxy ======================
Value(s) before fix:
Value(s) after fix:
==== Empty IE Cache ======================
C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Phil\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Phil\AppData\Local\Microsoft\Windows\INetCache\IE\T2BW30XO will be deleted at reboot
C:\Users\Phil\AppData\Local\Microsoft\Windows\INetCache\IE\WOLQ7YC9 will be deleted at reboot
==== Empty FireFox Cache ======================
No FireFox Profiles found
==== Empty Chrome Cache ======================
C:\Users\Phil\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
==== Empty All Flash Cache ======================
No Flash Cache Found
==== Empty All Java Cache ======================
No Java Cache Found
==== C:\zoek_backup content ======================
C:\zoek_backup (files=32 folders=25 21491465 bytes)
==== Empty Temp Folders ======================
C:\WINDOWS\Temp will be emptied at reboot
==== After Reboot ======================
==== Empty Temp Folders ======================
C:\WINDOWS\Temp successfully emptied
C:\Users\Phil\AppData\Local\Temp successfully emptied
==== Empty Recycle Bin ======================
C:\$RECYCLE.BIN successfully emptied
==== Deleting Files / Folders ======================
"C:\Users\Phil\AppData\Local\Microsoft\Windows\INetCache\IE\T2BW30XO" not found
"C:\Users\Phil\AppData\Local\Microsoft\Windows\INetCache\IE\WOLQ7YC9" not found
==== EOF on Thu 12/24/2015 at 10:20:28.41 ======================
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Very good. Let's try to install MalwareBytes now:
51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
  • Click the Scan tab, choose Threat Scan is checked and click Start Scan.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

FRST.gif Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

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FRST.gif Fix with Farbar Recovery Scan Tool

icon_exclaim.gif This fix was created for this user for use on that particular machine. icon_exclaim.gif

icon_exclaim.gif Running it on another one may cause damage and render the system unstable. icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on FRST.gif icon and select RunAsAdmin.jpg Run as Administrator to start the tool.

    (XP users click run after receipt of Windows Security Warning - Open File).

  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please upload it to your reply.


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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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