siketa Posted September 11, 2014 ID:877878 Share Posted September 11, 2014 I got BSOD while scanning my Win7 HP SP1 x64 system with MBAM Free v2.0.12.Memory dump is uploaded to http://we.tl/yi3HkSgQyV Link to post Share on other sites More sharing options...
daledoc1 Posted September 11, 2014 ID:877880 Share Posted September 11, 2014 Hi: Thanks for the crash dump -- I have alerted the QA team about it. BSOD are usually caused by hardware problems, driver issues, or certain types of severe infection (rootkits). Could you please provide a bit more data about the system by posting back the 3 logs requested in this pinned topic: Diagnostic Logs?Also: is your drive encrypted with TrueCrypt or another method?If it is, does disabling anti-rootkit scanning resolve the BSOD issue? Thanks, Link to post Share on other sites More sharing options...
siketa Posted September 11, 2014 Author ID:877899 Share Posted September 11, 2014 I will look for those logs but currently I'm away from my home PC. No, my drive is not encrypted.I will try to disable AR and will let you know about result tomorrow. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 11, 2014 Root Admin ID:877977 Share Posted September 11, 2014 Yes, please get us those other logs when you can. Due to the current workload our QA department probably will not be able to get to this dump file until later next week. Link to post Share on other sites More sharing options...
siketa Posted September 12, 2014 Author ID:878154 Share Posted September 12, 2014 Here are the logs....Crash happens when scanning Filesystem Objects.I use EAM for real-time protection.Logs.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 13, 2014 Root Admin ID:878505 Share Posted September 13, 2014 My guess is that your RAM Disk is probably causing the crash with MBAM Please uninstall or fully disable the following software and try the scan again.SoftPerfect RAM DiskYou really don't need this software and is pretty much Snake Oil.Easy Speed PCFor the most part Windows 7 and 8 do not need 3rd party tools to do most maintenance.TuneUp Utilities 2013Please also read the following articleDo I need a Windows Registry Cleaner?Please read the following article cocerning the use of MSCONFIGMsconfig Is Not A Startup Manager Link to post Share on other sites More sharing options...
siketa Posted October 5, 2014 Author ID:886641 Share Posted October 5, 2014 I'm glad to report that 2.0.3 beta has solved this issue.No more BSODs..... Link to post Share on other sites More sharing options...
Maurice Naggar Posted October 5, 2014 ID:886658 Share Posted October 5, 2014 Hello Siketa.That's very good news. Thank you for the feedback.The program will notify you when the released version is available.Start the program. Click Settings icon on the very top bar.Click the button marked Update settings on the left.Look at the white area marked Update OptionsBe sure that the line is selected with a check-mark forCheck for program updates when checking for database updates.Thanks for choosing Malwarebytes. Link to post Share on other sites More sharing options...
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