MBAM Pro Not Updating

[AllyLane]

Hi,

 

I use MBAM Pro 2.0.2.1012. I previously used to get database updates every couple of days (it was set to notify if 3 days over).

 

I now have not had a request to update for literally weeks yet I have it set to notify after 1 day. I am worried that it may not be working

properly? I am pretty sure I don't have it set to update automatically.

 

Surely the database has been updated in that time?

 

I am running W 7.

 

Thanks so much.

[Firefox]

Hello and

A couple of easy things to check:

>> First, please be sure your system date/time are correct.

>> Then, please be sure that your AV and firewall both give MBAM full permissions. It's possible that your AV or firewall might be treating the new build as a new program and may be blocking it -- the files that need to be excluded can be found =>HERE<=. Please post back if you need help with that.

>> Also, please check to be sure there are no "Detected Threats" that need to be dealt with first, as this can prevent the program from updating: Click the "Scan" button at the top of the dashboard and verify that there are no detected threats (especially PUPs or PUMs) awaiting your actions.

If those suggestions don't resolve your issue:

• Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - MBAM Clean Removal Process 2x
• If that does not correct the issue, then please read the following and post back attached to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: FRST.txt, Addition.txt and CheckResults.txt)
• NOTE: There is an FAQ section with valuable information located here - Common Questions, Issues, and their Solutions

Please let us know how it goes.

Thanks,

[AllyLane]

Hi FD,

 

So sorry, I just realised I haven't replied to this!

 

I uninstalled and reinstalled MB Pro, and it is now updating correctly.

 

Many thanks!

[Firefox]

Great, I am glad its now working for you, should you have any more issues let us know...