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FRST scan results (PUP removal post from yesterday)


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I posted yesterday in the wrong forum section about running malwarebytes on husbandj's computer, which found and removed 2 trojans and 300+ PUPs, but computer is not running correctly. Advice was to run the FRST scan (I reran the malwarebytes scan first and it didn't find anything).

 

Results are attached.

 

Thanks in advance.

 

CynthiaAddition-malware results.txt

 

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  • Staff

Hello,
    

They call me TwinHeadedEagle around here, and I'll be working with you.

    

    
Before we start please read and note the following:
    
icon_arrow.gif Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
icon_arrow.gif Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
icon_arrow.gif Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
icon_arrow.gif Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
icon_arrow.gif Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
icon_arrow.gif Note that we may live in totally different time zones, what may cause some delays between answers.
icon_arrow.gif Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
icon_arrow.gif If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!
icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

 

 

Please re-run FRST again, check Addition.txt, press Scan and attach both reports.

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51a612a8b27e2-Zoek.png Scan with ZOEK
 
Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on 51a612a8b27e2-Zoek.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    createsrpoint;autoclean;emptyalltemp;
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
  • Post its content into your next reply.
     
     
     
     

    51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware
     
    Please re-run 51a46ae42d560-malwarebytes_anti_malware. Malwarebytes' Anti-Malware.
    • First of all, select update.
    • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
    • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
    • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
    • Upon completion of the scan (or after the reboot), click the History tab.
    • Click Application Logs and double-click the newest Scan Log.
    • At the bottom click Export and choose Text file.
    Save the file to your desktop and include its content in your next reply.
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had to try twice to get the full run. this is run #2:

Zoek.exe v5.0.0.0 Updated 31-07-2014
Tool run by mrstkdsd on Sat 08/02/2014 at 12:48:01.69.
Microsoft Windows 7 Home Premium  6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\mrstkdsd\Desktop\zoek(1).exe [scan all users] [script inserted]

==== Older Logs ======================

C:\zoek-results2014-08-02-185018.log    417 bytes

==== System Restore Info ======================

8/2/2014 12:49:25 PM Zoek.exe System Restore Point Created Succesfully.

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-3533568318-2771338714-460311181-1001\Software\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b} deleted successfully
HKEY_USERS\S-1-5-21-3533568318-2771338714-460311181-1001\Software\Microsoft\Internet Explorer\SearchScopes\{C8E19848-715B-43FF-AE7F-16A475C51915} deleted successfully

==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== FireFox Fix ======================

ProfilePath: C:\Users\atrustsd\AppData\Roaming\Mozilla\Firefox\Profiles\n32p15yb.default

user.js not found
---- FireFox user.js and prefs.js backups ----

prefs_20140802_1258_.backup

ProfilePath: C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default

---- Lines CT2559647 removed from prefs.js ----
user_pref("CT2559647..clientLogIsEnabled", true);
user_pref("CT2559647..clientLogServiceUrl", "http://clientlog.users.conduit.com/ClientDiagnostics.asmx/ReportDiagnosticsEvent");
user_pref("CT2559647..uninstallLogServiceUrl", "http://uninstall.users.conduit.com/Uninstall.asmx/RegisterToolbarUninstallation");
user_pref("CT2559647.AboutPrivacyUrl", "http://www.conduit.com/privacy/Default.aspx");
user_pref("CT2559647.AppTrackingLastCheckTime", "Wed May 11 2011 12:11:33 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.CTID", "CT2559647");
user_pref("CT2559647.CurrentServerDate", "14-5-2011");
user_pref("CT2559647.DialogsAlignMode", "LTR");
user_pref("CT2559647.DialogsGetterLastCheckTime", "Fri Apr 22 2011 22:36:40 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.DownloadReferralCookieData", "");
user_pref("CT2559647.ExternalComponentPollDate129404749084494749", "Sat May 14 2011 07:20:04 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.ExternalComponentPollDate129404791544181654", "Sat May 14 2011 07:20:04 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.ExternalComponentPollDate129413165572169584", "Sat May 14 2011 07:20:04 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.FirstServerDate", "23-4-2011");
user_pref("CT2559647.FirstTime", true);
user_pref("CT2559647.FirstTimeFF3", true);
user_pref("CT2559647.FixPageNotFoundErrors", true);
user_pref("CT2559647.GroupingServerCheckInterval", 1440);
user_pref("CT2559647.GroupingServiceUrl", "http://grouping.services.conduit.com/");
user_pref("CT2559647.HasUserGlobalKeys", true);
user_pref("CT2559647.Initialize", true);
user_pref("CT2559647.InitializeCommonPrefs", true);
user_pref("CT2559647.InstallationAndCookieDataSentCount", 3);
user_pref("CT2559647.InstallationType", "UnknownIntegration");
user_pref("CT2559647.InstalledDate", "Fri Apr 22 2011 22:36:39 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.IsGrouping", false);
user_pref("CT2559647.IsMulticommunity", false);
user_pref("CT2559647.IsOpenThankYouPage", false);
user_pref("CT2559647.IsOpenUninstallPage", false);
user_pref("CT2559647.LanguagePackLastCheckTime", "Fri May 13 2011 12:11:23 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.LanguagePackReloadIntervalMM", 1440);
user_pref("CT2559647.LanguagePackServiceUrl", "http://translation.users.conduit.com/Translation.ashx");
user_pref("CT2559647.LastLogin_3.3.3.2", "Thu May 12 2011 21:28:58 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.LastLogin_3.3.5.1", "Sat May 14 2011 06:35:04 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.LatestVersion", "3.3.3.2");
user_pref("CT2559647.Locale", "en");
user_pref("CT2559647.MCDetectTooltipHeight", "83");
user_pref("CT2559647.MCDetectTooltipUrl", "http://@EB_INSTALL_LINK@/rank/tooltip/?version=1");
user_pref("CT2559647.MCDetectTooltipWidth", "295");
user_pref("CT2559647.SearchFromAddressBarIsInit", true);
user_pref("CT2559647.SearchInNewTabEnabled", true);
user_pref("CT2559647.SearchInNewTabIntervalMM", 1440);
user_pref("CT2559647.SearchInNewTabLastCheckTime", "Fri May 13 2011 12:11:22 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.SearchInNewTabServiceUrl", "http://newtab.conduit-hosting.com/newtab/?ctid=EB_TOOLBAR_ID");
user_pref("CT2559647.SearchInNewTabUsageUrl", "http://Usage.Hosting.conduit-services.com/UsageService.asmx/UsersRequests?ctid=EB_TOOLBAR_ID");
user_pref("CT2559647.ServiceMapLastCheckTime", "Fri May 13 2011 08:45:27 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.SettingsLastCheckTime", "Fri May 13 2011 08:45:28 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.SettingsLastUpdate", "1304242869");
user_pref("CT2559647.ThirdPartyComponentsInterval", 504);
user_pref("CT2559647.ThirdPartyComponentsLastCheck", "Fri Apr 22 2011 22:36:37 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.ThirdPartyComponentsLastUpdate", "1246786978");
user_pref("CT2559647.TrusteLinkUrl", "http://trust.conduit.com/CT2559647");
user_pref("CT2559647.UserID", "UN28115087088355806");
user_pref("CT2559647.ValidationData_Search", 0);
user_pref("CT2559647.ValidationData_Toolbar", 2);
user_pref("CT2559647.alertChannelId", "952537");
user_pref("CT2559647.generalConfigFromLogin", "{\"SocialDomains\":\"social.conduit.com;apps.conduit.com;services.apps.conduit.com\",\"AppsDetectionUrl
user_pref("CT2559647.globalFirstTimeInfoLastCheckTime", "Fri May 13 2011 22:14:09 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.isAppTrackingManagerOn", true);
user_pref("CT2559647.myStuffEnabled", true);
user_pref("CT2559647.myStuffPublihserMinWidth", 400);
user_pref("CT2559647.myStuffSearchUrl", "http://Apps.conduit.com/search?q=SEARCH_TERM&SearchSourceOrigin=29&ctid=EB_TOOLBAR_ID&octid=EB_ORIGINAL_CTID"
user_pref("CT2559647.myStuffServiceIntervalMM", 1440);
user_pref("CT2559647.myStuffServiceUrl", "http://mystuff.conduit-services.com/MyStuffService.ashx?ComponentId=EB_MY_STUFF_INSTANCE_GUID&lut=EB_MY_STUF
user_pref("CT2559647.oldAppsList", "129126535051871363,129126535052027614,129404749084494749,129404755851369183,129404791544181654,129404755877931833,
user_pref("CT2559647.testingCtid", "");
user_pref("CT2559647.toolbarAppMetaDataLastCheckTime", "Fri May 13 2011 08:45:29 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.toolbarContextMenuLastCheckTime", "Fri Apr 22 2011 22:36:40 GMT-0700 (Pacific Daylight Time)");
user_pref("CT2559647.usagesFlag", 2);
user_pref("CommunityToolbar.CantToolbarBeEngineOwner", "CT2559647");
user_pref("CommunityToolbar.ETag.http://appsmetadata.toolbar.conduit-services.com/?ctid=CT2559647", "\"0\"");
user_pref("CommunityToolbar.ETag.http://servicemap.conduit-services.com/Toolbar/?ownerId=CT2559647", "\"634402944764300000\"");
user_pref("CommunityToolbar.ETag.http://settings.toolbar.search.conduit.com/root/CT2559647/CT2559647", "\"1304242869\"");
user_pref("CommunityToolbar.ToolbarsList", "CT2559647");
user_pref("CommunityToolbar.ToolbarsList2", "CT2559647");
---- Lines conduit removed from prefs.js ----
user_pref("CommunityToolbar.alert.clientsServerUrl", "http://alert.client.conduit.com");
user_pref("CommunityToolbar.alert.servicesServerUrl", "http://alert.services.conduit.com");
user_pref("CommunityToolbar.ETag.http://alerts.conduit-services.com/root/657446/653307/US", "\"0\"");
user_pref("CommunityToolbar.ETag.http://alerts.conduit-services.com/root/909619/905414/US", "\"0\"");
user_pref("CommunityToolbar.ETag.http://alerts.conduit-services.com/root/952537/948310/US", "\"0\"");
user_pref("CommunityToolbar.ETag.http://appsmetadata.toolbar.conduit-services.com/?ctid=CT2260173", "\"0\"");
user_pref("CommunityToolbar.ETag.http://contextmenu.toolbar.conduit-services.com/?name=GottenApps&locale=en", "wVmmvqqOMqrv5xct1cJIHg==");
user_pref("CommunityToolbar.ETag.http://contextmenu.toolbar.conduit-services.com/?name=OtherApps&locale=en", "0uSPYx+Kl2jpu8sJZMeHjw==");
user_pref("CommunityToolbar.ETag.http://contextmenu.toolbar.conduit-services.com/?name=SharedApps&locale=en", "Dclc8oo4TTv7+mAkSlUSWg==");
user_pref("CommunityToolbar.ETag.http://contextmenu.toolbar.conduit-services.com/?name=Toolbar&locale=en", "K4Vqu91uAzWURlxJRdXJOg==");
user_pref("CommunityToolbar.ETag.http://dynamicdialogs.alert.conduit-services.com/alert/dlg.pkg", "\"803651ba7facb1:0\"");
user_pref("CommunityToolbar.ETag.http://dynamicdialogs.engine.conduit-services.com/DLG.pkg?ver=3.3.3.2", "\"07b2625f8cb1:0\"");
user_pref("CommunityToolbar.ETag.http://dynamicdialogs.engine.conduit-services.com/DLG.pkg?ver=3.3.5.1", "\"80ee9485875dcc1:0\"");
user_pref("CommunityToolbar.ETag.http://dynamicdialogs.toolbar.conduit-services.com/DLG.pkg?ver=3.3.3.2", "\"07b2625f8cb1:0\"");
user_pref("CommunityToolbar.ETag.http://servicemap.conduit-services.com/Toolbar/?ownerId=CT2260173", "\"634485749189530000\"");
user_pref("CommunityToolbar.ETag.http://settings.engine.conduit-services.com/?browser=FF&lut=0", "634356118310000000");
user_pref("CommunityToolbar.ETag.http://settings.engine.conduit-services.com/?browser=FF&lut=3/13/2011 11:17:11 AM", "634356118310000000");
user_pref("CommunityToolbar.ETag.http://settings.toolbar.conduit-services.com/?ctid=CT2260173&octid=CT2260173", "\"1312887586\"");
user_pref("CommunityToolbar.ETag.http://settings.toolbar.search.conduit.com/root/CT2260173/CT2260173", "\"1311168869\"");
user_pref("CommunityToolbar.ETag.http://translation.toolbar.conduit-services.com/?locale=EB_LOCALE", "\"634410529136300000\"");
user_pref("CommunityToolbar.ETag.http://translation.toolbar.conduit-services.com/?locale=en", "\"634492029952000000\"");
---- Lines WebSearch modified from prefs.js ----

user_pref("extensions.enabledItems", "{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}:6.0.18,support@ancestry.com:1.0.0.1,{635abd67-4fe9-1b23-4f01-e679fa7484c1
---- Lines Web Search removed from prefs.js ----
user_pref("browser.search.defaultthis.engineName", "Swag Bucks Customized Web Search");
---- Lines CommunityToolbar removed from prefs.js ----
user_pref("CommunityToolbar.alert.alertDialogsGetterLastCheckTime", "Sun May 15 2011 08:38:05 GMT-0700 (Pacific Daylight Time)");
user_pref("CommunityToolbar.alert.alertEnabled", true);
user_pref("CommunityToolbar.alert.alertInfoInterval", 1440);
user_pref("CommunityToolbar.alert.alertInfoLastCheckTime", "Wed Aug 24 2011 08:14:13 GMT-0700 (Pacific Daylight Time)");
user_pref("CommunityToolbar.alert.locale", "en");
user_pref("CommunityToolbar.alert.loginIntervalMin", 1440);
user_pref("CommunityToolbar.alert.loginLastCheckTime", "Wed Aug 24 2011 08:02:29 GMT-0700 (Pacific Daylight Time)");
user_pref("CommunityToolbar.alert.loginLastUpdateTime", "1313487611");
user_pref("CommunityToolbar.alert.messageShowTimeSec", 20);
user_pref("CommunityToolbar.alert.showTrayIcon", false);
user_pref("CommunityToolbar.alert.userCloseIntervalMin", 300);
user_pref("CommunityToolbar.alert.userId", "8a70a9ed-e15d-4d75-8792-20514df98079");
user_pref("CommunityToolbar.EngineHiddenByUser", true);
user_pref("CommunityToolbar.EngineOwner", "");
user_pref("CommunityToolbar.EngineOwnerGuid", "");
user_pref("CommunityToolbar.EngineOwnerToolbarId", "");
user_pref("CommunityToolbar.facebook.settingsLastCheckTime", "Wed May 11 2011 12:11:21 GMT-0700 (Pacific Daylight Time)");
user_pref("CommunityToolbar.globalUserId", "e593dede-a9ee-4b2b-8b53-8aa39b1a7277");
user_pref("CommunityToolbar.isAlertUrlAddedToFeedItemTable", true);
user_pref("CommunityToolbar.isClickActionAddedToFeedItemTable", true);
user_pref("CommunityToolbar.IsEngineShown", true);
user_pref("CommunityToolbar.IsMyStuffImportedToEngine", true);
user_pref("CommunityToolbar.keywordURLSelectedCTID", "CT2260173");
user_pref("CommunityToolbar.OriginalEngineOwner", "");
user_pref("CommunityToolbar.OriginalEngineOwnerGuid", "");
user_pref("CommunityToolbar.OriginalEngineOwnerToolbarId", "");
user_pref("CommunityToolbar.SearchFromAddressBarSavedUrl", "chrome://browser-region/locale/region.properties");
---- Lines ffxtbr modified from prefs.js ----

user_pref("extensions.enabledItems", "{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}:6.0.18,support@ancestry.com:1.0.0.1,{635abd67-4fe9-1b23-4f01-e679fa7484c1
---- Lines browser.startup.page removed from prefs.js ----
user_pref("browser.startup.page", 3);
---- FireFox user.js and prefs.js backups ----

user_20140802_1258_.backup
prefs_20140802_1258_.backup

==== Deleting Files \ Folders ======================

C:\PROGRA~2\Coupons deleted
C:\PROGRA~2\W3i deleted
C:\PROGRA~2\MyWebSearch deleted
C:\PROGRA~3\W3i deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Coupons deleted
C:\Users\mrstkdsd\Searches deleted
C:\Users\atrustsd\AppData\LocalLow\MyWebSearch deleted
C:\Users\mrstkdsd\AppData\LocalLow\Coupons.com deleted
C:\Users\mrstkdsd\AppData\LocalLow\MyWebSearch deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
C:\Windows\Syswow64\SET53A9.tmp deleted
C:\Windows\Syswow64\SET5466.tmp deleted
C:\Windows\SysWow64\AI_RecycleBin deleted
C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\extensions\firefox@ghostery.com.xpi deleted
C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\jetpack deleted
C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\CT2559647 deleted
C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\extensions\{37153479-1976-43c3-a1ee-557513977b64} deleted
C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\conduit deleted
"C:\Windows\Installer\8e86876.msi" deleted
"C:\Users\mrstkdsd\AppData\Roaming\Amazon" deleted

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"{1DD9AC48-0855-4AE7-9934-159B4377FFA2}"="C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Firefox\Ext" [06/23/2014 08:15 AM]

==== Firefox Extensions ======================

ProfilePath: C:\Users\atrustsd\AppData\Roaming\Mozilla\Firefox\Profiles\n32p15yb.default
- Personas Plus - %ProfilePath%\extensions\personas@christopher.beard.xpi

ProfilePath: C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default
- Clickamp;Clean - %ProfilePath%\extensions\clickclean@hotcleaner.com
- Ancestry.com Advanced Image Viewer - %ProfilePath%\extensions\support@ancestry.com

AppDir: C:\Program Files (x86)\Mozilla Firefox
- Java Console - %AppDir%\extensions\{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
- Java Console - %AppDir%\extensions\{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
- Java Console - %AppDir%\extensions\{CAFEEFAC-0016-0000-0039-ABCDEFFEDCBA}
- Default - %AppDir%\browser\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

==== Firefox Plugins ======================

Profilepath: C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default
FB5621842FDABF9F8359775573498FBC    - C:\Users\mrstkdsd\AppData\Local\Google\Update\1.3.24.15\npGoogleUpdate3.dll -    Google Update
4390CCD3790F8D9C427C0C29590C62D7    - C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_145.dll -    Shockwave Flash
06C0E62DE26FBC4F174A91F4B70C45F7    - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlhtml5videoshim.dll -    RealPlayer Video Downloader for HTML5  (32-bit)
D1041C1505FEDBBA27529AB1B57450B8    - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlpepperflashvideoshim.dll -    RealPlayer Video Downloader for PepperFlash  (32-bit)
D0D8A5784C6260EE1C1EA58A9576F652    - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\MozillaPlugins\nprndlchromebrowserrecordext.dll -    RealPlayer Video Downloader  (32-bit)
5CB01CF141E021DAAE96991A5BA57944    - C:\Users\mrstkdsd\AppData\Roaming\Mozilla\plugins\npo1d.dll -    Google Talk Plugin Video Renderer
DD31F0C436E4F5E6FA9783FF8A80ADC1    - C:\Users\mrstkdsd\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll -    Google Talk Plugin
1864B052CFFD84437442AD84FD1BA10A    - C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\extensions\support@ancestry.com\plugins\npImgCtl.dll -    Ancestry.com Image Viewer Plugin


==== Chrome Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
idhngdhcfkoamngbedgpaokgjbnpdiji - C:\ProgramData\RealNetworks\RealDownloader\BrowserPlugins\Chrome\Ext\realdownloader.crx[06/10/2014 05:54 PM]

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cndt"
"Default_Page_URL"="http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cndt"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Default_Page_URL"="http://go.microsoft.com/fwlink/?LinkId=69157"
"Start Page"="http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cndt"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{F6C86359-8FC2-43E7-BA54-F488B9DFCD0C}"
{012E1000-F331-11DB-8314-0800200C9A66} Google  Url="http://www.google.com/search?q={searchTerms}"
{F6C86359-8FC2-43E7-BA54-F488B9DFCD0C} Bing  Url="http://www.bing.com/search?q={searchTerms}&FORM=HPDTDF&pc=HPDTDF&src=IE-SearchBox"

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-3533568318-2771338714-460311181-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} deleted successfully
HKEY_USERS\S-1-5-21-3533568318-2771338714-460311181-1001\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} deleted successfully
HKEY_CLASSES_ROOT\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} deleted successfully
HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} deleted successfully

==== Deleting CLSID Registry Values ======================

HKEY_LOCAL_MACHINE\software\Wow6432Node\mozilla\Firefox\extensions\{7BA52691-1876-45ce-9EE6-54BCB3B04BBC} deleted successfully

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\1F0BC1E8FB762504AA32AF229E84401C deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.1 deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\1F0BC1E8FB762504AA32AF229E84401C deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HP Remote Solution deleted successfully
HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\jswtrayutil deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\atrustsd\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\atrustsd\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\atrustsd\AppData\Local\Temp\acro_rd_dir\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\atrustsd\AppData\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\mrstkdsd\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\mrstkdsd\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\mrstkdsd\AppData\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\atrustsd\AppData\Local\Mozilla\Firefox\Profiles\n32p15yb.default\Cache emptied successfully
C:\Users\atrustsd\AppData\Roaming\Mozilla\Firefox\Profiles\n32p15yb.default\personas\cache emptied successfully
C:\Users\mrstkdsd\AppData\Local\Mozilla\Firefox\Profiles\jiop53qm.default\Cache emptied successfully
C:\Users\mrstkdsd\AppData\Roaming\Mozilla\Firefox\Profiles\jiop53qm.default\personas\cache emptied successfully

==== Empty Chrome Cache ======================

No Chrome User Data found

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=550 folders=187 23169886 bytes)

==== Empty Temp Folders ======================

C:\Users\atrustsd\AppData\Local\Temp emptied successfully
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\mrstkdsd\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\mrstkdsd\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on Sat 08/02/2014 at 13:05:57.63 ======================
 

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Well, it seems to be fine so far; it shut down like it is supposed to, haha. Before we had to hold the button to force a shutdown. We are away from the computer right now, but will check again when we finish our errands, etc. I will post again to let you know for sure.

 

Thank you very much; I appreciate your help.

 

Cynthia

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Ok, so.....it is running fine except it is still doing a few things it shouldn't: This happens mostly when the computer goes idle for a few minutes, but has also done this while active -- the program buttons (when you click start nothing is in the list) all disappear, same for the desktop icons except the recycle bin. The fan also comes on but the computer does not seem hot, and occasionally there is a sort of clicking sound in the computer? This usually all happens together or one after the other. It didn't do any of this prior, so not sure what the problem is. Any thoughts?

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  • Staff
Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:




icon_exclaim.gifMUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:



icon_arrow.gifTFC - to clean unneeded temporary files.

icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

icon_arrow.gifMcShield - to prevent infections spread by removable media.

icon_arrow.gifCryptoPrevent - to secure yourself from very severe CryptoLocker infection.

icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.

 

 

The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

checkmark.png Remove disinfection tools

checkmark.png Create registry backup

checkmark.png Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.


If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation: btn_donate_SM.gif

Thank you!


 

 

 

Stay safe,

TwinHeadedEagle :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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