Pesky ScorpionSaver Services

[PancakeSquid]

For the past two days I've been dealing with this hidden malware which only recently showed up in my program's list as "ScorpionSaver Services." I've tried all I could think of along with anything I could search for, but most things seemed tailor-made for the user who posted the help thread in the first place or just didn't work. I even attempted to just plainly uninstall the program, which doesn't work. The images are the results of just trying to uninstall the program:

 

 

Perhaps the malware is already removed and it is just a ghost entry in my programs list. Either way, I'll take the precautions and ask for assistance here. Attached are FRST's FRST and Addition text logs.FRST.txtAddition.txt

[TwinHeadedEagle]

Hello,
    

They call me TwinHeadedEagle around here, and I'll be working with you.

    

    
Before we start please read and note the following:
    
Limit your internet access to posting here, some infections just wait to steal typed-in passwords.
Please be patient. I know it is frustrating when your PC isn't working properly, but malware removal takes time.
Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.
Do not paste the logs in your posts, attachments make my work easier. There is a Attach Files option below which you can use to attach your reports. Always attach reports from all tools.
Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.
Note that we may live in totally different time zones, what may cause some delays between answers.
Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
    
I can't foresee everything, so if anything unexpected happens, please stop and inform me!
There are no silly questions. Never be afraid to ask if in doubt!
 
 
 
 
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Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.
• Please attach it to your reply.
  
  
  
  Fix with AdwCleaner
  
  Please download AdwCleaner by Xplode and save the file to your desktop.
  • Right-click on icon and select Run as Administrator to start the tool.
  • Follow the prompts and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[s*].txt) will open.
  Please include the contents of that file in your reply.

fixlist.txt

[PancakeSquid]

Hello TwinHeadedEagle, thanks for assisting me with this issue!

 

I have run the FRST fix with the provided fixlist.txt and have scanned and cleaned using AdwCleaner. I am attaching both the Fixlog from FRST as well as the AdwCleaner log, but please note that along with the AdwCleaner log from this scan I just performed, I am giving you the first log from my first scan that I performed when I found this program, as well. 

 

Fixlog.txtAdwCleanerS0.txtAdwCleanerS1.txt

[TwinHeadedEagle]

Very good, we need two more steps:

 

 

Scan with Malwarebytes' Anti-Malware

 

Please re-run Malwarebytes' Anti-Malware.

 

• First of all, select update.

Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.

Click the Scan tab, choose Threat Scan is checked and click Scan Now.

If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.

Upon completion of the scan (or after the reboot), click the History tab.

Click Application Logs and double-click the newest Scan Log.

At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

 

 

 

Next, run FRST again, check Addition.txt, press Scan and attach both fresh reports.

[PancakeSquid]

I have run Malwarebytes Anti-Malware with the most recent update and Rootkit Scans enabled, and then ran the FRST scan again. Attached are Malwarebytes's log and FRST's FRST and Addition log. 

MWAMLog.txtFRST.txtAddition.txt

[TwinHeadedEagle]

First, go to Control Panel and uninstall following (skip lines that cannot be uninstalled):

- Adobe Reader X

- Java 6 Update 31

- ScorpionSaver Services (try now)

 

Latest versions of Java and Adobe Reader available here --> http://www.java.com/en/  and here http://get.adobe.com/uk/reader/

Make sure to uncheck optional offers.

 

 

Did you set proxy server?

[PancakeSquid]

I have uninstalled Adobe Reader X and Java 6 Update 31 (you would assume a later update would have done that for you but I suppose not.) ScorpionSaver Services still could not be uninstalled, and gives the same errors as detailed in the pictures. 

 

My Google Chrome has a proxy set up but it is currently not in use.

[TwinHeadedEagle]

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

Type {286B09BC-F9BD-4F71-B767-2AE0CE2F8CE5} into the Search: field in FRST then click the Search Registry button.

FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.

Please attach it to your reply.

[PancakeSquid]

I searched for the file in FRST. Attached is the Search log produced by FRST.

Search.txt

[TwinHeadedEagle]

Tell me is it gone after Fix?

 

 

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.

  (XP users click run after receipt of Windows Security Warning - Open File).

• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

fixlist.txt

[PancakeSquid]

I ran the fix as instructed. Attached is the Fix log created by FRST.

Fixlog.txt

[TwinHeadedEagle]

How is your computer now?

[PancakeSquid]

After trying to uninstall ScorpionSaver Services from the list again, it is finally removed. I can only assume the entire program is gone as well. It seems you have fixed my problem. Thank you very much for your quick responses and help!

One question, however. AdwCleaner seems to have some items in its quarantine from the scans performed earlier. Is there any way to delete those items it has quarantined? I can't seem to find a way. 

[TwinHeadedEagle]

Yes, we will do it in the last step

 

 

 

Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.

 

 

Recommended reading:

MUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance: What to do if your Computer is running slowly?

 

 

 

Recommended additional software:

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

 

 

• The following will implement some post-cleanup procedures:

 

=> Please download DelFix by Xplode to your Desktop.

 

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.

At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

 

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix

Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

 

My help is free for everybody.

If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:

Thank you!

 

 

 

Stay safe,

TwinHeadedEagle

[PancakeSquid]

I've successfully run all of the cleanup programs. You did indeed solve my issue. Yet again, thank you very much for your help and quick responses!

[AdvancedSetup]

Glad we could help.

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