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Hello,

Before we start please read and note the following:

icon_arrow.gif Limit your internet access to posting here, some infections just wait to steal typed-in passwords.

icon_arrow.gif Don't run any scripts or tools on your own, unsupervised usage may cause more harm than good.

icon_arrow.gif Do not paste the logs in your posts, attachments make my work easier. There is a Upload a File button which you can use to attach your reports. Attach all reports.

icon_arrow.gif Stay with me to the end, the absence of symptoms doesn't mean that your machine is fully operational.

icon_arrow.gif Note that we may live in totally different time zones, what may cause some delays between answers.

icon_arrow.gif Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.

icon_idea.gif I can't foresee everything, so if anything unexpected happens, please stop and inform me!

icon_idea.gif There are no silly questions. Never be afraid to ask if in doubt!

P2P/Piracy Warning:

  • If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
  • Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
mbam-old.png Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

  • Right-click on mbam-clean.exe icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
After that follow my next instructions to download & install the newset MBAM version.

51a46ae42d560-malwarebytes_anti_malware. Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

  • Install the progam and select update.
  • Once updated, click the Settings tab, in the left panel choose Detctions & protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.
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Below you will find my thoughts about securing your machine. Go ahead through it, you will benefit from some useful advice about safe computing.


Recommended reading:



icon_exclaim.gifMUST READ - security tips: Computer Security - a short guide to staying safer online.Simple and easy ways to keep your computer safe and secure on the Internet
icon_exclaim.gifMUST READ - general maintenance: What to do if your Computer is running slowly?



Recommended additional software:



icon_arrow.gifTFC - to clean unneeded temporary files.
icon_arrow.gifMalwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gifMalwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gifMcShield - to prevent infections spread by removable media.
icon_arrow.gifCryptoPrevent - to secure yourself from very severe CryptoLocker infection.
icon_arrow.gifUnchecky - to prevent from installing additional foistware, implemented in legitimate installations.


The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
checkmark.png Remove disinfection tools
checkmark.png Create registry backup
checkmark.png Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



Stay safe,
TwinHeadedEagle :)

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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