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Problem removing PUP Malware


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Hi & :welcome:

My name is Jürgen and I will be assisting you with your Malware related problems.

Before we move on, please read the following points carefully. :excl:

  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1

Please uninstall some programs:

  • Windows 7w7.png: Click on the Start Menu button, open Control Panel and click Uninstall a program.
  • Search and select the following programs one by one and click on Uninstall:

    BuzzSearch 2013.11.07.232809

    Mobogenie

  • Reboot your computer.
Step 2

Please download adwcleaner.png AdwCleaner (by Xplode) and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select "Run As Administrator"

  • Click on the Scan button.
  • After the scan has finished, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • After rebooting, a log file (that is saved in C:\AdwCleaner[s#].txt) will open automatically.

    Copy and paste the contents of that logfile in your next reply.

Step 3

frst.pngfrstscan.png

Start FRST with administator privileges.

  • Press the Scan button.
  • When finished, FRST will produce a log (FRST.txt) in the same directory the tool was run from.

    Please copy and paste the log in your next reply.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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