Malwarebytes won't finish scan-can't clean what is found

[cremter]

I have an HP P6745Y, AMD Athlon II X4 640, 4GB RAM, 4TB HD, Windows 7 Home 64bit with the latest updates. I run AVG 2014 free and Malwarebytes Pro v2.0.2.1012 which ran its updates today.

 

Whenever I run a Threat Scan, it moves through the Pre-scan to the Filesystem with no problems. The problem happens during the Heuristic Analysis in that it scans up to 276,603 files and then advances no further no matter how long I wait (6 hours was the longest). It detected 497 objects with them all being PUPs. They consist of Files, Data, Folders, Keys, Modules and Values.

 

I have run rKill which didn't find anything. I've run a full scan with AVG which found 16 Adware entries and cleaned them. I've uninstalled mbam, downloaded and ran the mbam cleaner, rebooted and reinstalled. I downloaded spybot search and destroy which found 407 items.

 

Can you please help me?

[1PW]

Hello cremter and

Since you indicated a large amount of malware has already been removed, it would be prudent to follow-up with a Malware Removal Expert.

I recommend following the advice from the topic: Available Assistance for Possibly Infected Computers and having one of the Malware Removal Experts assist you with looking into your issue.

If, as recommended, you do open a topic in Malware Removal Help, please make reference to this thread.

Thank you.

[cremter]

1PW, are you sure you can't offer any help?  I've posted in the other forum and haven't received an answer since 23 May.

 

The removal was due to another removal tool.  I want Mbam working. 

 

I'd really appreciate any help you can offer.

[ffwfire]

I would try to scan in safe mode and see if that helps.

[1PW]

Hello cremter:

 

I still strongly recommend you have the Malware Removal Experts go over your system with you first.

 

Thank you.

[cremter]

I would try to scan in safe mode and see if that helps.

 

I've done that with the same results.  Both before a reinstall and afterward.

[cremter]

Hello cremter:

 

I still strongly recommend you have the Malware Removal Experts go over your system with you first.

 

Thank you.

 

Hi 1PW,

I have posted over there (https://forums.malwarebytes.org/index.php?showtopic=149192&hl= ) with a link back to this thread.  No answer over there, yet.

 

Think you can nudge someone?

[ffwfire]

Do you have Malwarebytes Free or Premium?  If you have premium they should be able to help you for free.

[Firefox]

cremter Please continue to be patient, they are very busy in the Malware Removal section at this time, I have however given someone a nudge in your behalf...

[cremter]

Thanks and I'll be patient, Firefox.

[cremter]

I updated the other thread....this is getting kinda silly.

 

https://forums.malwarebytes.org/index.php?showtopic=149192&hl=

 

Basically, Mbam 1.75 works.  Mbam 2.02 won't finish the scan. 

 

Firefox or 1PW, can either of help me out?

 

Thanks!

[1PW]

Hello cremter:

 

At the time of this post, it would be unwise for others to intercede while kevinf80 is still working with you and your system in the Malware Removal Help sub-forum.

 

HTH

[cremter]

Hey-

 

It does, 1PW, because there is life on  the other side.  They'll find there's a few thing that were found and removed, but that it's not all that bad.  The final item is to run Mbam Threat.  I predict it will get to about 275k files, find 2 to 5 objects and never finish the scan.  It won't give me the summary screen, therefore, I can't clean what it found.

 

That's just a prediction, tho.  We'll see what happens.  I do appreciate the responses on this side - thank you very much.

[1PW]

Hello cremter:

 

Our Malwarebytes staff experts have established this methodology and it has proven quite successful.

 

Let's keep our fingers crossed for a good outcome.

[cremter]

Hi 1PW,

 

I have to give this computer back.  I appreciate you motivating the guys on the other side for me.  We never fixed the problem, though.

 

Thanks for your help!  Feel free to close this thread.