MBAM Pro makes Avira GUI very slow

[delerious]

Hi,

 

I am running Windows XP.  I recently bought a license for MBAM Pro 1.75.  I am also running the latest Avira Free Antivirus.

 

I recorded a video of me clicking around the Avira GUI and you can see it is slow to launch and in some areas very slow to draw tables:

 

 

Now I found out Avira is slow because of MBAM.  When I go into MBAM and disable the filesystem protection, the Avira GUI speeds up.  Then when I close MBAM and exit out of the MBAM protection module by closing the system tray icon, the Avira GUI speeds up even more.

 

Is there any way to have MBAM Pro running without impacting Avira like that?

 

I looked at some old posts on this forum and saw a suggestion to use mbam-clean.exe to uninstall and then reinstall MBAM Pro.  I did that and still see Avira being impacted by MBAM.

 

I also saw a recommendation to run mbam-check.exe and dds.com and to post the logs, so I am doing that here.

 

Thanks.

CheckResults.txt

dds.txt

attach.txt

[Firefox]

Hello and

Malwarebytes version 1.7x is an older version, perhaps you can install the latest beta below and see if it improves performance. You can activate it using the same license you received with version 1.7x....

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2x
• Please try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public Beta
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You

[delerious]

Hi, I haven't upgraded to 2.0 yet because I've heard on other forums that it is very buggy.

[Firefox]

They have fixed a lot of those bugs in the latest beta... its up to you if you want to upgrade or not... eventually support for version 1.x will go away and you no longer will receive updates... they have not mentioned when that will happen.

[delerious]

I removed MBAM 1.75 using the mbam-clean.exe, then I installed MBAM 2.0.1.1004 and Avira is still slow.

 

I ran the FRST and mbam-check.exe and attached the log files.

 

FRST.txt

Addition.txt

CheckResults.txt

[Firefox]

How about you try and install the beta version as in step #2 above, it has resolved some known issues with the version you installed...

[delerious]

OK I installed the beta and Avira is still slow.  I attached the FRST and mbam-check logs.

FRST.txt

CheckResults.txt

[Firefox]

thanks for the logs, someone will review them when they get a chance, however you are missing one of the logs.... Addition.txt...

In the meantime you can also try to set some exclusions in case they are conflicting with each other.....

Please exclude the following files from your Antivirus Software (not sure what version of you are using):

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For Windows Vista or Windows 7 & 8:

• C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

For 64 bit versions of Windows Vista or Windows 7 & 8:

• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
• C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[AdvancedSetup]

A lot of this could simply be that the power of your computer is being taxed by both security software as well as other running applications.

Probably best to have your computer scanned for malware and cleaned up if found and then work on removing start up items that really don't need to start up.

 

You have a computer that was installed in August 2009 with a 2Ghz CPU (how much RAM are you running on this system?)

 

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Once they give you the all clear sign then come back here and we'll work on seeing if we can make the computer faster overall.

[delerious]

Firefox: I remember seeing something that said FRST only creates an Addition.txt file the first time you run it, not after that.  You can see I attached it in one of my previous posts.

 

I also tried putting those MBAM files into the Avira exclusion list, and also the Avira directory into the MBAM exclusion list, and that didn't help much, maybe a tiny bit.

 

AdvancedSetup: This computer has 3 GB of RAM, and about 1.7 GB is free, so memory shouldn't be an issue.

[AdvancedSetup]

Uninstall MBAM using the MBAM CLEAN utility but do not reinstall MBAM at this time.  Then reboot the computer and run Avira and verify that nothing is wrong with it and its fast and let us know.

[delerious]

Actually I don't need to uninstall MBAM for that.  If I just go into the MBAM "Detection and Protection" screen and disable the Malware Protection, Avira speeds up.  Then if I right-click on the MBAM system tray icon and tell MBAM to exit, Avira speeds up even more.

[AdvancedSetup]

Unfortunately I don't have an answer for you then.  You can do some things to try to speed the computer up overall but if everything is as you say then there is nothing else to speed it up.