Run-Time Error Returned

[Perrorist]

(See previous topic: Run-time Error, two/three days ago.)

 

Once again I'm experiencing this error message (occurred twice overnight):

 

"This application has requested the Runtime to terminate it in an unusual way."

 

When I restarted the program, it reported "Protection Disabled". The malicious website protection is disabled.

 

Prior to restarting the program, I ran the diagnostics as previously directed. However, there's an enormous amount of info about my system that I'd rather not release publicly. Could I forward these logs via email?

 

Thanks.

[Firefox]

Your previous topic is HERE just for reference...

You may try these steps, to see if they correct your issue...

• Please try the following and let us know if this corrects your issue or not. - MBAM Clean Removal Process 2x
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions
• NOTE: You may also want to try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public Beta

Thank You

[Perrorist]

1. I did that the first time and reinstalled MBAM. Made no difference.

2. You haven't addressed my request to forward the logs by email.

3. Nothing in the FAQ to help with this issue.

4. I'll hold off on the beta until such time as the logs have been examined.

[AdvancedSetup]

I'm sorry but if you do not want this information posted publicly then you'd either need to contact Consumer Support or try the beta as the forum does not support any other methods.

 

http://www.malwarebytes.org/support/consumer/contact/

 

Thank you

[Perrorist]

I've now done that, thanks. In the meantime I've enabled the self-protection module.