DonaldDucky Posted March 28, 2014 ID:809904 Share Posted March 28, 2014 Dear Admin, I am not unable to uninstall my MBAM PRO, everytime I try uninstall it, it will show the error as on the image shown as attachment. CCleaner also not able to uninstall as same error code appears. Please help. Link to post Share on other sites More sharing options...
DonaldDucky Posted March 28, 2014 Author ID:809906 Share Posted March 28, 2014 Add on: I am using the mbam-cleaner.exe (Mbam removal software from the support) also not able to uninstall as well. Link to post Share on other sites More sharing options...
daledoc1 Posted March 29, 2014 ID:810170 Share Posted March 29, 2014 Hi, DonaldDucky: Sorry you are having trouble uninstalling MBAM PRO/Premium.Let's get some logs to help the staff and experts to determine what the problem might be. Please follow the steps below and post back with the logs ATTACHED to your next reply. Thanks,daledoc1----------------------------------------- STEP 1Please run the DDS scanner and send back both logs as attachments to your next reply.>>If you are running Windows 8.1, please skip this step.Download DDS from one of the locations below and save it to your Desktop:dds.scrdds.comTemporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware ProgramsOnce downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr or dds.com to run the tool.Click the Run button if prompted with an Open File - Security Warning dialog box.A black DOS console should open and run for a moment.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include both of the following logs in your next reply as an attachment: DDS.txt and Attach.txtYou can ignore the note about zipping the Attach.txt file and just post it or attach it.STEP 2Please run mbam-check and send back the log as an attachment to your next reply.Download mbam-check.exe from HERE and save it to your desktopDouble-click on mbam-check.exe to run it, it should then open a log filePlease do not copy and paste the entire contents of the log into your next post; instead please attach to your next reply the CheckResults.txt log file which should now be located on your desktop.STEP 3Please run the FRST tool and send back both logs as attachments to your next reply.Download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system, download both of them and try to run them. The one that runs will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your next reply.---------------------------------- Link to post Share on other sites More sharing options...
DonaldDucky Posted March 29, 2014 Author ID:810278 Share Posted March 29, 2014 Replying with the information needed as attached.dds.txtattach.txtAddition.txtCheckResults.txtFRST.txt Link to post Share on other sites More sharing options...
daledoc1 Posted March 29, 2014 ID:810280 Share Posted March 29, 2014 Thanks for those logs. Please wait for the staff or experts to review them and provide further advice. Thanks for your patience, daledoc1 Link to post Share on other sites More sharing options...
DonaldDucky Posted March 31, 2014 Author ID:810954 Share Posted March 31, 2014 No one willing to help on this? I cannot uninstall my MBAM PRO?! Hello? Link to post Share on other sites More sharing options...
DonaldDucky Posted March 31, 2014 Author ID:811027 Share Posted March 31, 2014 Nevermine. I will just reinstall and uninstall. Thanks. Link to post Share on other sites More sharing options...
daledoc1 Posted March 31, 2014 ID:811028 Share Posted March 31, 2014 Hi: Sorry for the delay -- it appears that your post with the logs may have been inadvertently overlooked over the busy weekend.I will notify the mod team, so that someone can review them. In the interim, if you prefer, if you are a paid user of MBAM PRO/Premium, you are entitled to free support at the help desk.To open a ticket, please complete the form here: Contact Consumer Support. Thanks for your patience, daledoc1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 31, 2014 Root Admin ID:811214 Share Posted March 31, 2014 Hello, Sorry for the delay. I would appear that you may have some type of hard drive or disk controller issue as the Event Logs are showing issues with reading/writing to the disk properly. I would recommend testing the hard drive using a MFG supplied testing software to verify if the drive is failing or having an issue. If it comes back with testing showing no problems then it may possibly be some type of software conflict or infection causing it. The most common hard drives are Seagate and Western Digital. You should be able to verify that in your Device Manager and then go to the vendors website and download their software to test the drive and the post back the results.==== Event Viewer Messages From Past Week ========.2014-03-29 4:32:52 AM, Error: Service Control Manager [7000] - The QqNetflpwControl service failed to start due to the following error: The system cannot find the file specified.2014-03-29 4:32:33 AM, Error: Service Control Manager [7030] - The QQPCMgr RTP Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.2014-03-29 12:30:10 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom2014-03-29 1:28:15 AM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.2014-03-28 7:19:16 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.2014-03-28 12:59:21 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk2\DR3.2014-03-28 11:43:27 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the QQPCRTP service.2014-03-27 12:18:35 PM, Error: Microsoft-Windows-DistributedCOM [10000] - Unable to start a DCOM Server: {8B2BBEEC-3A3A-4A8F-A81B-822B668889D0}. The error: "5" Happened while starting this command: "C:\Program Files (x86)\Tencent\QQPCMgr\8.9.11020.501\qmtrayplugin\QMMobileTrayPlugin\AndroidPopup.exe" -Embedding.==== End Of File =========================== Link to post Share on other sites More sharing options...
DonaldDucky Posted March 31, 2014 Author ID:811240 Share Posted March 31, 2014 Thanks for the prompt reply. I just updated the MBAM PRO to latest version. I will see how it goes. Since I am a Premium user (from the past till now), I will open ticket if there is any problem. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 31, 2014 Root Admin ID:811248 Share Posted March 31, 2014 Okay - thank you for the update. I'll go ahead then and close this topic and if you do need assistance please contact the Customer Support. Take care Link to post Share on other sites More sharing options...
Recommended Posts