Windows Update problems

[gcgoebel]

I updated Windows more than a month ago, and it's been unsuccessfully trying to install the update ever since. It keeps restarting, telling me it couldn't install the updates, then wanting to restart again. I've done all the Windows troubleshooting I can find, and still no luck. I haven't noticed any other problems...well, I suppose every now and then my torrent application stops working, but that's about it. You guys have been able to help me before and I was hoping you could do the same again (yeah; guy gets a virus, you fix it, he gets a new one). By the way, this is the most helpful place I've ever been online for tech support. Thanks in advance.

[daledoc1]

Hi, gcgoebel:

Sorry you are having problems with Windows Updates.

Some of today's rootkits damage critical Windows services, including Updates.

Since you mention that you use file-sharing applications, it's possible you could be infected, since file-sharing is one of the most common ways to acquire malware these days.

This particular sub-section of the forum is designated for problems installing and running MBAM.

So, the prudent thing to do might be first to have a malware expert assist you with checking your system for infection.

Once you are clean, he/she may further assist you with your other issues, or he/she will refer you to the PC Help section of the forum.

I would suggest that you start over in the malware removal section by following the instructions below.

IMPORTANT: Please do NOT use any temporary file cleaners unless instructed to do so - they can cause data loss, making recovery difficult.

IF YOU WOULD LIKE EXPERT HELP WITH MALWARE REMOVAL, PLEASE CHOOSE ONE OF THE FOLLOWING 3 OPTIONS:

OPTION 1: Free, one-on-one, expert assistance in the Malware Removal Forum. (Please see helpful tips below.)

OPTION 2: For licensed users of MBAM PRO, there is free, one-on-one, expert assistance from the MBAM support helpdesk.

OPTION 3: Fee-based, one-on-one, expert assistance from Premium Support.

OPTION 1:

• Please print out, read and carefully follow the instructions in the "I'm Infected - What Do I Do Now?" sticky topic.
  
• -->If the infection has so crippled the computer that you cannot complete some or all of the steps, then just do the best you can and start a new topic as described below.
  
• Then please start a new post in the Malware Removal Forum.
  
• An authorized, trained malware expert will provide free, one-on-one assistance as soon as one becomes available.
  

• -->>When starting your new post, please note the following:<<--
  
• Please do NOT post in a topic started by someone else, even if their problem sounds similar.
  
• Please COPY/PASTE the requested logs directly into your post, rather than attaching them.
  
• Under options, please be sure to select "track this topic" and "immediate email notification", so you'll know when a helper responds.
  
• Please be patient - it may be 48 hours or more before a helper can assist you, especially when the forum is very busy.
  
• Please do NOT "bump" your topic or reply back to it for at least 48 hours.
  
• Doing so may cause your topic to be overlooked, as it will appear that you are already being helped.
  

OPTION 2:

If you are a paid user of MBAM PRO and would like support via the helpdesk, please contact them HERE.

OPTION 3:

If you prefer the Malwarebytes Premium Services (comprehensive solutions to all your computer support needs – from installation and set-up to troubleshooting and tune-ups), please go to the Premium Support site HERE.

Please be patient – someone will assist you as soon as possible.

Thank you very much,

daledoc1