Scottmh

@ppzcorea Thanks for providing logs. Can you let me know what you were doing and provide repro steps so I can create a bug that dev can investigate?

Hi @milsabords. Could you provide logs to help us investigate this issue? Thanks!

Hi @ppzcorea . Could you provide some more info here? Repro steps are always helpful. From your post I'm not exactly sure what to document for dev to investigate. Thanks!

Hi @ppzcorea . Could you provide some repro steps of what you were doing when you got that error? That will help us to investigate the issue. Thanks!

Great, thanks for all of the information. I will provide this to Dev so that they can investigate, and will get back to you when we have something to report.

Ok. Since you ran the scan again and it worked normally, is sounds like the issue has been resolved. If you experience this again please let us know. Thanks and have a great day!

Hi @John A . The initial analysis of your logs by Dev was inconclusive. Could you reproduce the issue with debug lgging enabled - Settings / General / Event log data and then again grab the MBST logs with the Support Tool but also MbamService log ? These logs will hopefully provide the info Dev needs to get to the root of what you experienced. As always, thanks for your help!

Thank you for the logs! Could you respond to these two questions also? What were you doing prior to these screen shots? Do you have the timespan for the high memory usage?

You can upload it here http://wetransfer.com/ and then provide the link to the file. You will have to create a Free account.

Hi @ppzcorea thanks for the information. In order for us to investigate, can you please provide us some info? What were you doing prior to these screen shots? Do you have the timespan for the high memory usage? Can you provide the MBAM service log? Also, if you could run the Support tool and provide those logs it would be helpful as well: https://downloads.malwarebytes.com/file/mbst Thanks for your assistance!

Glad that things seem to be resolved. And yes, if you encounter something in the future do post it here with logs. Again, thanks for your feedback!

Got it, thanks!

@John A Thanks for all of the information. If you could run the Support tool and attach those logs it will be helpful as well. You can find it here https://support.malwarebytes.com/hc/en-us/articles/360038522234-Repair-Malwarebytes-for-Windows-with-the-Malwarebytes-Support-Tool Thanks!

@RTL434 Glad to hear all four of your machines have the update; @John A glad you're up to date as well. We did push Component package version: 1.0.1053, Malwarebytes version: 5.0.13.84 around 6pm EST yesterday, and it does take some time to get out. Thank you both for your testing and feedback!

Hi @RTL434. Thanks for the information. We are aware of this issue and have a fix which will hopefully be pushed out in the next day or two. Stay tuned!

Hi @John L. Galt . Yes, please repro the issue and grab logs so we can investigate. Specific repro steps will be appreciated as well. Thanks!

Thanks for your feedback @brad03 , we will investigate this issue.

It turns out that this is expected behavior. When you have a menu open - your step 1, that menu must be closed before you can navigate elsewhere in the app. In your scenario another way to do it is click on the settings icon twice after your step 1 - first click closes the menu opened in step 1, the second click will navigate to settings.

Thanks for pointing this out. I will investigate and raise the issue to the developers to determine if this is a bug or expected behavior.