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About CHall

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  1. I have recently implemented a fix/workaround for this a few weeks ago which has resolved every single MBEP issue I've ever had since purchasing the product last September. This includes endpoints randomly dropping off the cloud console and also causing interference with our regular AV and other unrelated house software applications (which were white-listed). None of the suggestions from the support staff has ever worked for us, including those listed above. Since implementing my own workaround, our MBEP struggles have completely stopped. The issue apparently is caused by a persistent me
  2. @Roadrunner562, me too! I use MB3 at home and this is the single most important feature I miss in the business EP version of the product. I use it as you mentioned, and also to check attachments on emails before opening them. We use another AV alongside MBEP and it has its own context menu item (right-click on the file) to run a quick check on a single file. I use this feature all the time and am frustrated I can't do it with EP. I'm not a fan of polluting a product with a boatload of unnecessary features, but that one's a must-have for me.
  3. @djacobson, that was a wonderful explanation of your product and its components. I have a better understanding of the software now than I ever had before. Thank you. Regarding working with other AV products, I brought up in another thread topic that MBEP was interfering with our ControlNow AV and was informed that they both use something in Windows that can't be shared when running Web Protection, and that one or the other has to be turned off for Web Protection. I accept that, however, the interference with ControlNow has to do with the endpoint not being able to update ControlNow's viru
  4. Gotta be honest, I don't know what I'd do without this forum and all you, the community, communicating here. When my phone started ringing from users reporting in, this is the first place I came to and was immediately relieved that we weren't under attack or something. Thanks all. Keep it going.
  5. Multiple endpoints getting it here. Most are port 68, one endpoint is port 17500. Started at 2:20pm.
  6. LOL. Yeah, I saw that too and went through the same 'panic'. I too do not thing a blocked website should be categorized as an infected endpoint. It's misleading and unnecessary.
  7. Regarding this morning's symcd.com false positive web blocks, it was announced that the issue has been resolved and to "update to the latest DB version". This is easy on my home version of MB, but I can't figure out how to do this on Endpoint Protection cloud version. The endpoints have no user interface, so I assume it's somewhere on the cloud console but I can't find it. So I'd like to ask: 1) How do I update each endpoint to the latest DB version? 2) How do I know what version each endpoint currently has installed? 3) How do I go about finding out what the current version is
  8. @FredGreco Thanks. We'll just leave an exclusion until it's resolved.
  9. Started getting phone calls this morning of Malwarebytes notifications going crazy. Turns out it's blocking symcd.com website. After a little research, it seems that this has happened in the past. symcd.com is owned by Symantec and has to do with ad certificates or something. It's possible that something changed on that site that's triggering MB to block the site. For now, I've added it as an Exclusion as it appears to be benign. Anyone else getting this or care to add some input here? Thanks.
  10. Exactly. I went through weeks of technical hell right from the original purchase with no useful help from their "support" people before I finally found this forum and discovered I was not alone with these issues. I wouldn't have purchased had I read this forum beforehand. I too feel like a beta tester for this product. Also, we too are a user of ControlNow (Solarwinds), however I made the decision to keep that subscription and run it alongside MB for the first year, which was a fortunate move. Btw, that's one of the applications that MB starts interfering with when the memory leak is left
  11. Out of curiosity, I checked my own Event Viewer and was shocked to see that I have over 2000 Errors from source "Malwarebytes Endpoint Agent", numerous events per day going back to October 4, which was the day it was installed (re-installed) on my PC. Not the same error either, too many different ones to be able to list here. I am loyal to Malwarebytes as both I and others have said in other posts, due to the fact that they always saved me from infected PCs in the past, for free, but my faith in this Endpoint Protection cloud-based product is utterly destroyed. My biggest complaint is a
  12. No, that's actually what causes the message to re-appear. Our users log off their PCs at the end of the day and log back on in the morning. Every morning upon logging in, users that previously had run a Threat Scan from the tray icon would get a repeat "Scan Complete" popup message upon sign in. The only way to stop it from continuing at each log in was to restart the PC.
  13. When Threat Scans are enabled in the UI on the endpoint and a user-initiated scan is run, the "Scan Complete" message-box keeps re-appearing each time the user logs onto the endpoint. The only way to get it to stop is to restart the computer. Not exactly the biggest issue given everything else being experienced, but I thought I should at least report it. I issue is consistent across different endpoints. All endpoints are running Windows 7.
  14. I see from reading DOC-2192 that the new UI is "reflecting direct user feedback", but I personally like (and now miss) the look of the previous one. I liked the old color scheme and also the way the screens slid in and out from the side when selected. The new UI being almost all white now looks washed-out and hard on the eyes, missing the contrast that the previous one presented. (Not a real fan of that particular shade of blue on the left either.) Oh well, UI "appearance" is really a subjective thing -- some will like it, others won't. You'll never be able to design one that everyone agr
  15. Thanks IT_Guy. I had read your posts earlier regarding this and believe me, went right to that. However, this doesn't seem to be the issue in my case. My logs were quiet and fine. I did go ahead and switch the Self-Protection switches OFF in my Test Policy though. I've been testing scenarios in a Test Policy with a couple of endpoints I've placed in a Test Group. Trust me, these issues have really bitten off a chunk of my IT support time and because of the unstable and unpredictable nature of the problems, they're very time-consuming to test and troubleshoot. Sometimes it takes days for
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