Doctor9fan
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Posts posted by Doctor9fan
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Downloaded & clean installed the beta yesterday & today I still had the protection is off notification upon startup, also still getting corrupt user profile/unable to log in, requiring another restart or to log out then log in again.
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Same for me using Norton Security, under control panel it lists both MBAM 3.06 & Norton as active, I turned off the let MBAM decide the best settings but it appeared to still list MBAM as an active anti virus under control panel. I don't have any problems other than those already listed concerning active protection turning off & profile corruption.
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13 hours ago, iamfablaz said:
Hi,
i was in the same situation until this morning; just think about Winodws 10 anniversary update, which created more security requests than ever. Which is a good thing but sometimes we forget that softwares now need to be installed using administrator rights, so they can modify files and folders, registry entries and other things upon installation.
What i dit:
- verify that my windows defender was all off (you should have a third party anti virus installed though)
- downloaded last version of MBAM
- deactivated internet
- uninstalled (whith out cleaning remaining files after uninstall)
- rebooted my laptop
- re-installed with Administrator Rights
Once i did this the realtime website protection never turned off again, before doing this it was a nightmare.
Hope it will work for you too!
Cheers.
Once you'd reinstalled MBAM did you restart your computer again? All has been OK for me since the latest version until today when I restarted the PC & the problem of protection being off returned.
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Problem still there for me too using the latest version. Upon restart it states Exploit protection is off, enabling it just does nothing other than show that it's 'starting'. I have to exit the program then start it for everything to work.
I don't use enable self protection early start as it interferes with my Norton product & greys out disable auto protect on that software. -
Are you manually entering the details or copy/pasting them?
I copy & paste & although there are no spaces at the end of the information saved when I paste these details into the respective boxes there is a space at the end of each entry so received the same error you did. Deleting the space fixed it.
If you are entering the details correctly (without any spaces) then only MB can reset your key & ID; perhaps support is overwhelmed with requests for help so are taking much longer to respond.
Users really need a way to reset their own key/remove license information from their pc via their MB account without needing support to do this. -
Correction:
Do you have the latest MBAE installed?
You could try using the official cleaner or Revo uninstaller to remove MBAE completely & then you can reinstall it to see if that fixes things. -
Do you have the latest MBAM installed?
You could try using Revo uninstaller to remove MBAM completely & then you can reinstall it. -
I uninstalled 3.05 using Revo uninstaller & reinstalled as I received an error upon starting ver 3.05 after installing over 3.04.
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HSame for me, I tried excluding my av software & had this same problem, I ended up using the exclude files which access the internet selection, then open the av folder & copy the link as txt & paste it into the box, if I tried searching for the file nothing happens.
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Minor UI problem under scan settings, the advanced button when the mouse hovers over it goes completely black.
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I have to also enter an ID as well as my key to activate my lifetime license, there's usually a link underneath the key box which says I also have an ID/my license came with an ID (or words to that effect).
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Never had this problem previously (XP to Win 10) of profile corruption/logging in with a temp profile, only since MBAM3.
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Same for me, upon restart after Windows update I had problem logging in, when it did log in it was a temporary profile, error said that trying to log in again may fix the problem, I did & was logged in as normal.
Users on the MS forum have mentioned the same problem when running MBAM 3.
https://answers.microsoft.com/en-us/windows/forum/windows_10-security/windows-cannot-upload-your-profile/39ed5958-e4cc-457d-8112-5855c2e9d7cb -
9 hours ago, cararta said:
I tried several things to correct the POP UP
finally uninstalled the 3.0.4 version
downloaded the cleaner and used. reinstalled the 3.0.4 version, but it wouldn't take
my key and Id so ended up installing the free
and working my way back up as the free accepted the premium lifetime key and id
problem seems to be solved
NO Orange POP UP and
protective services seem to be working.
(was going to say Trump..but might get banned?)Did you use the ver 2 cleaner or is there a ver 3 cleaner now? I'm having the same problem as other here.
Thanks,
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When uninstalling did you run the MBAM removal/cleanup tool afterwards?
If you also had MBAE installed did you also uninstall & use the cleanup tool for that? -
You no longer need the MBAE license so once it's run its course I'd uninstall it. The new MBAM will cover you with the lifetime license as MBAM 3 contains MBAE. I uninstalled the free MBAE as I have lifetime license for MBAM.
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I had to uninstall both MBAM & anti exploit, use the clean up tool for both programs, restart then install the new MBAM, then I could enter the lifetime license details.
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Previously MBAM (& Norton Security) used to be the first programs which would load on startup, now Norton is first icon to load & MBAM loads much later, I too have it set to start when Windows starts & enable self protection & enable at startup is ticked.
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Often there's a key to continually keep pressing at startup to be able to boot from CD/DVD etc, this can be F12, F7, F8 (mine's F7) so you could try that first then choose CD as boot device.
The other option would be to unplug pc, remove any USB devices plugged into it & remove the cmos battery, if a laptop also remove the laptop battery, then leave it for an hour - some say 30 minutes so you could try that time first.
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Same for me, there's no check for update. I'm sure it's supposed to update itself though.
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Yes @Firefox it puzzled me for ages, I personally couldn't see how or why CCleaner would affect MBAM in this way.
Either it's a co-incidence between CCleaner & MBAM including my test & the problem was rectified another way since I unticked MBAM under applications or in my case CCleaner was the problem.
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I had the same problem with MBAM not starting with Windows, clean removal & reinstall didn't work fully in that it worked but problem returned, I eventually noticed however that the problem apparently returned after cleaning with CCleaner, after doing the clean removal/install I deselected Mawarebytes from the clean list & have had no further problems. I tested the cause by selecting MBAM in the list & cleaning, after restart MBAM no longer loaded on startup so imo this is at least one cause.
Yes opening MBAM does give you the administrator request which at first I thought was the problem.
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Currently appears to be working fine. If it goes again I will start a new thread.
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I don't have cryptoprevent installed.
It's very intermittent, sometimes it loads at startup while other times it doesn't.
Profile corruption
in Malwarebytes for Windows Support Forum
Posted
Has anyone tried turning on 'delay protection at startup' & setting it to 60 seconds to see if that stops the profile corruption? If so did it work? If it doesn't I'll stick with version 2 until/if a fix is found/implemented.