FramePC Posted September 24, 2011 ID:478964 Share Posted September 24, 2011 I'm a reseller. I usually buy 100 licenses at a time.The link I was emailed originally for placing order is now a dead link.When I log in through the reseller log, the most it will let me buy at one time is 50.What do I need to do to place my order for 100 licenses (which I need to do RIGHT NOW). Link to post Share on other sites More sharing options...
FramePC Posted September 24, 2011 Author ID:478965 Share Posted September 24, 2011 Also, I dont need corporate license, my clients are all consumer licenses (home users). Link to post Share on other sites More sharing options...
FramePC Posted September 24, 2011 Author ID:478987 Share Posted September 24, 2011 This is retarded, why is there no phone number for resellers like me to use for issues like this. I've sold hundreds and hundreds of licenses directly and made additional hundreds of recommendations that have mostly converted (I see them licensed next time they bring them into my shop) and now I can't even buy a batch of licenses and there's no way to get any help. Link to post Share on other sites More sharing options...
Staff shadowwar Posted September 24, 2011 Staff ID:479002 Share Posted September 24, 2011 If you already tried the main login then:Please send an email to reseller@malwarebytes.org and someone on the Reseller Team will be able to assist you.Please make sure you have both of the following email addresses on your Safe Sender list in email.malwarebytes.orgsalesforce.comThank you. Link to post Share on other sites More sharing options...
FramePC Posted September 24, 2011 Author ID:479004 Share Posted September 24, 2011 Thanks for the reply, I had already emailed them and as of yet no response. I want to buy 100 consumer lifetime licenses right now, like I have many times before. Is there any way I can do that? Link to post Share on other sites More sharing options...
Staff shadowwar Posted September 24, 2011 Staff ID:479016 Share Posted September 24, 2011 Unfortunately i am not in that department and there is no one i can get hold of today to try to expedite this for you. I believe the links are customized to your account so the reply would have to come from reseller support. Link to post Share on other sites More sharing options...
FramePC Posted September 24, 2011 Author ID:479019 Share Posted September 24, 2011 lame, gonna lose 3 sales today because of this Link to post Share on other sites More sharing options...
tedivm Posted September 26, 2011 ID:479584 Share Posted September 26, 2011 lame, gonna lose 3 sales today because of thisIs the problem that you can't log into the reseller panel? We have a link to the Reseller Login on every page of our main site now, between "Home" and "Languages".If the problem is something else please let me know. Link to post Share on other sites More sharing options...
Porthos Posted September 26, 2011 ID:479589 Share Posted September 26, 2011 The reseller link only opens the corp license. There is a small section of the in grey that lets you access previous orders that leads me to the home version. Link to post Share on other sites More sharing options...
Porthos Posted September 28, 2011 ID:480445 Share Posted September 28, 2011 Forget the above post. The reseller discount just vanished. What happened? Link to post Share on other sites More sharing options...
Moogle Posted September 28, 2011 ID:480452 Share Posted September 28, 2011 Hey Porthos,Can you send an email to reseller@malwarebytes.org and explain what you need? They will assist you today with a custom link for home licenses.Thanks, Link to post Share on other sites More sharing options...
Porthos Posted September 28, 2011 ID:480460 Share Posted September 28, 2011 Already done just waiting. Just like the OP I need some right away. Link to post Share on other sites More sharing options...
Moogle Posted September 28, 2011 ID:480483 Share Posted September 28, 2011 Hey Porthos, You should be all set now. Thanks! Link to post Share on other sites More sharing options...
Porthos Posted September 28, 2011 ID:480484 Share Posted September 28, 2011 Issue resolved, Would have been nice to get notification of the changes when they happen. Link to post Share on other sites More sharing options...
Moogle Posted September 28, 2011 ID:480500 Share Posted September 28, 2011 Hey Porthos and all,Noted and the feedback as been passed on. I apologize for the inconvenience.Thanks, Link to post Share on other sites More sharing options...
BeckPC Posted September 28, 2011 ID:480503 Share Posted September 28, 2011 Has their been a policy change for resellers? I too only see the 1 year corporate licenses when I try to purchase under my reseller account. I generally purchase 10 or 20 at a time for my home customers. It's the most recommended product I offer and install it on all computers I repair from Trojan issues. Link to post Share on other sites More sharing options...
BeckPC Posted September 28, 2011 ID:480506 Share Posted September 28, 2011 I could not find a link anywhere on the order page (in the grey or white area) to change to home user rate. However, I did find a previous order listing. It looks like the price has gone up as well. My last order for twenty was $234. Now it's $375. That's a big increase for us resellers. Link to post Share on other sites More sharing options...
Porthos Posted September 28, 2011 ID:480517 Share Posted September 28, 2011 Do this and you will be all setHey Porthos,Can you send an email to reseller@malwarebytes.org and explain what you need? They will assist you today with a custom link for home licenses.Thanks, Link to post Share on other sites More sharing options...
Moogle Posted September 29, 2011 ID:480530 Share Posted September 29, 2011 Thanks Porthos and BeckPC I am told you have been taken care of. Link to post Share on other sites More sharing options...
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