darfieldboy Posted July 21, 2011 ID:456450 Share Posted July 21, 2011 I updated MBAM but it won't run after updating. I've tried all the suggested, ie MBAM clean, new download, disabling kaspersky, I have even rolled back the system to a prior date but no go!!My system is XP sp3 AMD Athlon x64 2meg of RAM Biostar MB. In common with all other posters on this forum, the previous version of MBAM worked fine, but the update installs and then refuses to run. I would hate to ditch MBAM after using it successfully for quite a while, but it's looking that way unless MBAM can come up with a simple solution.RegardsBob DunkleyLeeds UK Link to post Share on other sites More sharing options...
1PW Posted July 21, 2011 ID:456513 Share Posted July 21, 2011 Hello Bob: Do you receive any error messages when you attempt to launch MBAM please?Thank you for your patience. Link to post Share on other sites More sharing options...
darfieldboy Posted July 21, 2011 Author ID:456514 Share Posted July 21, 2011 There are no error messages, I just get the hour glass, and then nothing.RegardsBobD Link to post Share on other sites More sharing options...
1PW Posted July 21, 2011 ID:456516 Share Posted July 21, 2011 Hello Bob:It's likely I'll defer to a Malwarebytes' staffer for your furthered assistance. However, please follow the instructions below to start them with additional information.Please download Oldtimer's latest OTL.exe to your Desktop.To Download/Run OTL:Download the most recent OTL.exe from here.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted. OTL should now start. Change only the following settings:Change Drivers to: All. Change Standard Registry to: All. Under File Scans, check that File Age is 30.Click the Run Scan button. Do not change any other settings unless otherwise told to do so. The scan shouldn't take long. When the scan completes, it will open two Notepad windows. OTL.Txt and Extras.Txt (first run only). These are saved in the same location as OTL.exePlease attach these 2 files in your next reply.Thank you for your patience Bob. Link to post Share on other sites More sharing options...
darfieldboy Posted July 21, 2011 Author ID:456747 Share Posted July 21, 2011 I ran the scan as requested please find attached OTL and ExtrasRegardsBobOTL.TxtExtras.Txt Link to post Share on other sites More sharing options...
1PW Posted July 22, 2011 ID:456872 Share Posted July 22, 2011 Hello Bob:As promised, a Malwarebytes' staffer is looking at your system's OTL output files.In a brief look at your event logs, possible hard disk drive corruption may have been detected. Could you please run CHKDSK when possible and correct any remaining issues?Also, you may wish to update your copy of JAVA if it's still at 6 update 24.Thank you. Link to post Share on other sites More sharing options...
darfieldboy Posted July 23, 2011 Author ID:457436 Share Posted July 23, 2011 I've run Chkdsk with repair, and whilst my computer is faster, MBAM still won't load. Where now?RegardsBobD Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted July 24, 2011 Root Admin ID:457926 Share Posted July 24, 2011 Hi Bob,We're looking into the issue and will let you know as soon as we can find the issue here.Thanks Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now