malwarefighter Posted February 28, 2011 ID:394255 Share Posted February 28, 2011 What would make the quick scan last for over a hour and full scan 2hrs or more? I put Malwarebytes Free on my mother in laws laptop and it takes forever to scan. Its a older HP laptop. It only has 512 memory with windows XP Pro installed. I have Ccleaner installed on it and run registry cleaner and ran cleaner for temp files and other things. I've cleaned all unnecessary files that i know of off the laptop.I run all this on 3 of my own computers and all works great. My quick scan takes just under 5 minutes. So I'm a regular user of the software for 2yrs or more. Any input is appreciated. Thanks!! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 28, 2011 Root Admin ID:394272 Share Posted February 28, 2011 The fact that it is an older computer with very low computing resources and old hardware.Try running the following on her computer and see if it helps to improve scan times.STEP 01Please use TFC to clear temporary files:Run TFC by OldTimer to clear temporary files:Please download TFC from here or here and save it to your desktop.Close any open programs and Internet browsers.Double click TFC.exe to run it and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.Please be patient as clearing out temp files may take a while.Once it completes you may be prompted to restart your computer, please do so.Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.STEP 02You may have corrupted files on your disk. Please try running the following.First close ALL Applications as this routine will automatically restart your computer.Click on START - RUN and copy / paste the following entry into the box and click OKCMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30STEP 03Start MBAM and check for updates. Now do another Quick Scan and see if the scan times have improved. Link to post Share on other sites More sharing options...
malwarefighter Posted March 1, 2011 Author ID:394742 Share Posted March 1, 2011 Thank you for the reply. I will try this when im over there this weekend and report back and let you know if it helps the scan time or not. Link to post Share on other sites More sharing options...
malwarefighter Posted March 3, 2011 Author ID:395693 Share Posted March 3, 2011 Can i use step 1 to clean temps off any pc running windows xp and the check disk in step 2?? Link to post Share on other sites More sharing options...
Firefox Posted March 3, 2011 ID:395696 Share Posted March 3, 2011 Can i use step 1 to clean temps off any pc running windows xp and the check disk in step 2??Yes you can.... Link to post Share on other sites More sharing options...
malwarefighter Posted March 4, 2011 Author ID:395870 Share Posted March 4, 2011 Yes you can....Thanks for the info. Link to post Share on other sites More sharing options...
Firefox Posted March 4, 2011 ID:395952 Share Posted March 4, 2011 Your quite welcome.... Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396215 Share Posted March 5, 2011 I tried the 3 steps advancesetup gave me. I ran step 1 and it removed 11.0mb only. I done step 2 checkdisc and it rebooted. I updated malwarebytes and doin quick scan still takin forever quick scan is now on 20 minutes. The files is temp internet files for IE5 and currently this laptop has IE8. C:\documents and settings\DGBG\temporary internet files\content.\IE5 with stuff changing after the IE5 while scaning this takes forever. Then a bunch of temporary setup files like some for [NIS] NORTON INTERNET SECURITY and other things like quickbooks and none of this is on the laptop any longer. I even used norton removal tool when i uninstalled it. What is all these files its scaning and there not supposed to be on here any longer. Thanks for any help. I had to start a new topic as my Scan to long was locked for some reason. Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396230 Share Posted March 5, 2011 Ok I just stopped the quick scan when it got to a hour long. 55min of the scan was this temp internet files for IE5. This takes the scan to a very slow crawl. It starts out fast as normal then when it gets to this it just snails along. Any suggestions is appreciated. Thanks! Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396263 Share Posted March 5, 2011 Ok i done this. I already had Ccleaner installed but updated to v3.04.1389 and checked all you said and it only cleaned 8.67mb as i used Ccleaner on this machine all the time. It got 3 min into the scan with malwarebytes and still the same thing. NIS temps and all kinda temps for different setup files and everything. Then all these temp files for IE5 which takes over a hour to scan. I just dont get it. I dont want to reformat if i dont have to just to get this stuff cleaned off. Thanks for any further assistance. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 5, 2011 Root Admin ID:396285 Share Posted March 5, 2011 I'm sorry, I closed the post earlier because I thought you were done. Please run the following scanner and post back the logs.Download DDS and save it to your desktophttp://download.bleepingcomputer.com/sUBs/dds.scrDisable any script blocker if your Anti-Virus/Anti-Malware has it.Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.Then double click dds.scr to run the tool.When done, the DDS.txt will open.Click Yes at the next prompt for Optional Scan.When done, DDS will open two (2) logs:DDS.txtAttach.txtSave both reports to your desktopPlease include the following logs in your next reply: DDS.txt and Attach.txt Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396304 Share Posted March 5, 2011 Here are the 2 DDS logs you requested. Thank you for the help.DDS.txtAttach.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 5, 2011 Root Admin ID:396310 Share Posted March 5, 2011 Well I see that you're having quite a few errors with services loading, etc according to your event logs.My recommendation is to Temporarily uninstall AVast AV. Disconnect from the Ineternet and reboot.Confirm that your Event Logs are not longer showing any errors.Then run MBAM and do a Quick Scan and when done connect back to the Internet and post the new log.Then reinstall the Avast AV and update it and setup the File and Folder exclusions needed for MBAM and make sure it's working well. Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396311 Share Posted March 5, 2011 Ok I can do this. You will have to give me the exclusions to copy and paste for my Avast becasue i have no clue what to add to exclusion list. Thanks! Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396313 Share Posted March 5, 2011 Ok I can do this. You will have to give me the exclusions to copy and paste for my Avast becasue i have no clue what to add to exclusion list. Thanks!Do i need to repost new logs after i uninstall avast and reboot? I dunno how to tell if there right or not lookin at the logs myself. Thanks! Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396417 Share Posted March 5, 2011 I done a quick scan with malwarebytes and it took 1hr 27min. I cant find these hidden files its scanning anywhere. Still scans IE5 temp files for over a hour on the quick scan. Link to post Share on other sites More sharing options...
malwarefighter Posted March 5, 2011 Author ID:396445 Share Posted March 5, 2011 Ok guys i figured out my problem. Someone had 2 admin accounts set up on here so it wasnt letting me clean the files on the other when i was running the cleaning tools. I deleted the other admin account that wasnt in use and now it works like a charm. I ran the old timer temp cleaner again and it removed 90.00mb after i deleted the other account then rebooted. I did a quick scan with MBAM took just over 7 minutes. Thats more like it. I will post my new log here. Thanks all who helped me.www.malwarebytes.orgDatabase version: 5966Windows 5.1.2600 Service Pack 3Internet Explorer 8.0.6001.187023/5/2011 12:14:00 PMmbam-log-2011-03-05 (12-14-00).txtScan type: Quick scanObjects scanned: 136072Time elapsed: 7 minute(s), 38 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:(No malicious items detected)Registry Data Items Infected:(No malicious items detected)Folders Infected:(No malicious items detected)Files Infected:(No malicious items detected) Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 6, 2011 Root Admin ID:396664 Share Posted March 6, 2011 Please go ahead and reinstall your Avast AV - then read the following posts for any assistance on setting exclusions.http://forums.malwarebytes.org/index.php?showtopic=63857http://forums.malwarebytes.org/index.php?showtopic=53807Thanks Link to post Share on other sites More sharing options...
malwarefighter Posted March 6, 2011 Author ID:396964 Share Posted March 6, 2011 For Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor my XP and XP Pro do i use the same exclusions? Also on 2 laptops and 1 desktop I have AIS6 and not the free AV6. I have free MBAB only right now but plan to add pro later. Do i need all these exclutions? Can i copy and past all at once to add them to my settings exclusions in my AIS or do i enter each individual one? Thanks! Link to post Share on other sites More sharing options...
Firefox Posted March 6, 2011 ID:396999 Share Posted March 6, 2011 The correct exclusions for XP are below.....For Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysThese exclusions are for all versions of XP and you have to exclude one file at a time. Link to post Share on other sites More sharing options...
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