Error messages during install and execute

[piet12]

Hello all,

I have problem with my Asus EEEpc 901 XP home notebook.

It's very slow, so I tried to install Malewarebytes to find out the reason.

During the install procedure I received the following messages:

MBAM_ERROR_EXPANDING_VARIABLES (0,9)

MBAM_ERROR_LOAD_DATABASE (3,0)

MBAM_ERROR_MISSING_FILE (3,0, mbamswissarmy.sys)

And the program stopped.

I tried to install it in several possibilities.

In safe mode, from usb stick.

Also with the help of a second pc to copy the files to the notebook.

Al without succes.

Have you any ideas?

[Firefox]

Hello and

MBAM_ERROR_EXPANDING_VARIABLES (0,9)

MBAM_ERROR_MISSING_FILE (3,0, mbamswissarmy.sys)

The system cannot find the path specified.

Here's a fix that exile360 made, it is universal for XP, Vista and Windows 7 and should fix the problem:

Note: If using Windows Vista or Windows 7 you MUST right-click on the file and select "Run as administrator".

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  @color 48
  @echo off
  if exist "%allusersprofile%\Microsoft\Windows\Start Menu" md "%allusersprofile%\Microsoft\Windows\Start Menu\Programs\Startup"
  if not exist "%allusersprofile%\Microsoft\Windows\Start Menu" md "%allusersprofile%\Start Menu\Programs\Startup"
  if exist "%appdata%\Microsoft\Windows\Start Menu" md "%appdata%\Microsoft\Windows\Start Menu\Programs\Startup"
  if not exist "%appdata%\Microsoft\Windows\Start Menu" md "%userprofile%\Start Menu\Programs\Startup"
  del /f /q %0

  
  

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it if using Windows XP. If using Windows Vista or Windows 7 you MUST right-click on the file and select Run as administrator otherwise it will not work.
  
• Once that's complete try running Malwarebytes' Anti-Malware again to see if it now works without error or not.
  

[piet12]

Thanks for the reply!

I did what you suggested but without positive result.

Received the same messages.

[noknojon]

Hi -

Almost every MBAM_ERROR_LOAD_DATABASE error is corrected by deleting the current rules.ref file and having MBAM download a new copy. In cases where the problem keeps happening repeatedly on a particular system it's usually due to dropped connections and/or packets (often with the slower connection types such as satellite and dialup) or because of antivirus/firewall software interfering.

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Thank You -

[piet12]

Thanks for your reply noknojon.

Have don what you suggested, but stil received the messages.

And MBAM aborts.

[noknojon]

Hi again -

There may be an infection causing some problems also - Our experts will review your system and assist you with this

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow ->What do I do now? , skipping any steps you are unable to complete.

The next step is post a ->New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 24-48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You -