pzfhpj Posted November 2, 2010 ID:338798 Share Posted November 2, 2010 MBAM_ERROR_UPDATING (12007, 0 , WinHttpSendRequest).Help please on this error. I cannot update my newly installed copy of Malwarebytes AntiMalware.Update_error.pdf Link to post Share on other sites More sharing options...
noknojon Posted November 2, 2010 ID:338841 Share Posted November 2, 2010 Hi -Please try these 2 steps first and also reply with your Antivirus , any firewall and your operating system -Here are some steps to diagnose update issues:Step 1Click on ->this link <- and let me know what it says. It should be just a 4-digit number in the upper-left corner.Step 2Please download and run the traceroute utility at ->this link<-. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.Thank You - Link to post Share on other sites More sharing options...
Firefox Posted November 3, 2010 ID:339196 Share Posted November 3, 2010 Please exclude the following files from your antivirus:Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as wellFor Windows XP:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor Windows Vista or Windows 7:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\System32\drivers\mbamswissarmy.sysFor 64 bit versions of Windows Vista or Windows 7:C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dllC:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dllC:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.refC:\Windows\System32\drivers\mbam.sysC:\Windows\SysWoW64\drivers\mbamswissarmy.sysNote: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.comThe FAQ contains examples of setting file exclusions for some known AV productsPlease post back and let us know how it went. Link to post Share on other sites More sharing options...
Firefox Posted November 3, 2010 ID:339218 Share Posted November 3, 2010 Bottom portion contains what you need to exclude in your firewall.... it does not hurt to exclude files in your anti-virus as well to prevent issues (in case the AV makes changes that may affect how it works together with MBAM).Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as wellNote: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site: data-cdn.mbamupdates.com Link to post Share on other sites More sharing options...
pzfhpj Posted November 4, 2010 Author ID:339556 Share Posted November 4, 2010 Hi -Please try these 2 steps first and also reply with your Antivirus , any firewall and your operating system -Here are some steps to diagnose update issues:Step 1Click on ->this link <- and let me know what it says. It should be just a 4-digit number in the upper-left corner.Step 2Please download and run the traceroute utility at ->this link<-. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.Thank You -Hi, I tried the link and just got 'Internet Explorer cannot display the webpage. I'll try other suggestions posted. Link to post Share on other sites More sharing options...
pzfhpj Posted November 4, 2010 Author ID:339558 Share Posted November 4, 2010 I excluded all as advised; even disabled firewall and all shields temporarily, just got same error message. Link to post Share on other sites More sharing options...
Haider Posted November 4, 2010 ID:339643 Share Posted November 4, 2010 Hello pzfhpj:Sorry to hear that you are having problem with MBAM updates. Please provide following details, someone will help you:OS version including 32/64-bitInstalled Security Product(s) including FirewallMBAM version (current 1.46)Definition version (current 5042)Do you use a router to connect to InternetIf you are using router then kindly connect your system directly with modem using Ethernet cable and try again. Should you have any other question(s) please post back using button Link to post Share on other sites More sharing options...
pzfhpj Posted November 6, 2010 Author ID:340437 Share Posted November 6, 2010 Hello pzfhpj:Sorry to hear that you are having problem with MBAM updates. Please provide following details, someone will help you:OS version including 32/64-bitInstalled Security Product(s) including FirewallMBAM version (current 1.46)Definition version (current 5042)Do you use a router to connect to InternetIf you are using router then kindly connect your system directly with modem using Ethernet cable and try again. Should you have any other question(s) please post back using buttonHi Haider,OK:OS version including 32/64-bit:- Windows XP Media Center Edition, Version 2002, Service Pack 3, sorry don't know for sure but assume 32bitInstalled Security Product(s) including Firewall - AVAST Internet Security does it allMBAM version (current 1.46) Yes, 1.46Definition version (current 5042) Don't see that anyware but downloaded in the last weekDo you use a router to connect to Internet YESthen kindly connect your system directly with modem using Ethernet cable and try again. I did, no different effect, same error.Thanks in advance for further advice.Update_error.pdf Link to post Share on other sites More sharing options...
Haider Posted November 6, 2010 ID:340445 Share Posted November 6, 2010 Hello pzfhpj:Please start your own topic using buttonWhen did you update last, as you don't seem to be far behind Link to post Share on other sites More sharing options...
pzfhpj Posted November 7, 2010 Author ID:341213 Share Posted November 7, 2010 Hi,Well I have entered all the nine items givng them internet out access in AVAST application rulesUpdate_error.pdf Link to post Share on other sites More sharing options...
noknojon Posted November 8, 2010 ID:341402 Share Posted November 8, 2010 Hi, I tried the link and just got 'Internet Explorer cannot display the webpage. I'll try other suggestions posted.Hi -Please try STEP #2 in the links at post #2 - This will show us if there is any redirecting problem you are having while downloading - You only did STEP #1 -If the error is not in the exclusions , then you may have a Router Redirect problem that can be repaired -As you are not able to reach the update site then the router may have an infection or need flushing to remove a problem in there -Thank You - Link to post Share on other sites More sharing options...
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