Jump to content

Update error


Recommended Posts

Hi -

Please try these 2 steps first and also reply with your Antivirus , any firewall and your operating system -

Here are some steps to diagnose update issues:

Step 1

Click on ->this link <- and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at ->this link<-. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Thank You -

Link to post
Share on other sites

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

Link to post
Share on other sites

Bottom portion contains what you need to exclude in your firewall.... it does not hurt to exclude files in your anti-virus as well to prevent issues (in case the AV makes changes that may affect how it works together with MBAM).

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

Link to post
Share on other sites

Hi -

Please try these 2 steps first and also reply with your Antivirus , any firewall and your operating system -

Here are some steps to diagnose update issues:

Step 1

Click on ->this link <- and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at ->this link<-. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Thank You -

Hi, I tried the link and just got 'Internet Explorer cannot display the webpage. I'll try other suggestions posted.

Link to post
Share on other sites

Hello pzfhpj:

Sorry to hear that you are having problem with MBAM updates. Please provide following details, someone will help you:

  1. OS version including 32/64-bit
  2. Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 5042)
  5. Do you use a router to connect to Internet

If you are using router then kindly connect your system directly with modem using Ethernet cable and try again. Should you have any other question(s) please post back using MXyBj.png button

Link to post
Share on other sites

Hello pzfhpj:

Sorry to hear that you are having problem with MBAM updates. Please provide following details, someone will help you:

  1. OS version including 32/64-bit
  2. Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 5042)
  5. Do you use a router to connect to Internet

If you are using router then kindly connect your system directly with modem using Ethernet cable and try again. Should you have any other question(s) please post back using MXyBj.png button

Hi Haider,

OK:

OS version including 32/64-bit:- Windows XP Media Center Edition, Version 2002, Service Pack 3, sorry don't know for sure but assume 32bit

Installed Security Product(s) including Firewall - AVAST Internet Security does it all

MBAM version (current 1.46) Yes, 1.46

Definition version (current 5042) Don't see that anyware but downloaded in the last week

Do you use a router to connect to Internet YES

then kindly connect your system directly with modem using Ethernet cable and try again. I did, no different effect, same error.

Thanks in advance for further advice.

Update_error.pdf

Link to post
Share on other sites

Hi, I tried the link and just got 'Internet Explorer cannot display the webpage. I'll try other suggestions posted.
Hi -

Please try STEP #2 in the links at post #2 - This will show us if there is any redirecting problem you are having while downloading - You only did STEP #1 -

If the error is not in the exclusions , then you may have a Router Redirect problem that can be repaired -

As you are not able to reach the update site then the router may have an infection or need flushing to remove a problem in there -

Thank You -

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.