Error Updating

[DarlinAnglegirl]

MBAM_ERROR_UPDATING (12007,0, WinHttpSendRequest) when i try to update malwarebytes this the message i keep getting help please have tried everything can think of even tried formatting and still same thing have done uninstall reboot run clean mbam and reboot and redownloaded and samething am running vista and have used malwarebytes for over a year with no issues untill this

[harryjamesuk]

Are You Using A Proxy?

[DarlinAnglegirl]

Are You Using A Proxy?

nope have checked internet options to make sure no proxy and no firewalls at all and am using free avast for antivirus

[harryjamesuk]

Click Settings >>>>>>>>> Updater Settings.

Does It Look The Same As This?

*TICKED BOX* Download And Install Program Updates If Availible

*UNTICKED BOX* Use Proxy Server To Download Updates.

[DarlinAnglegirl]

Click Settings >>>>>>>>> Updater Settings.

Does It Look The Same As This?

*TICKED BOX* Download And Install Program Updates If Availible

*UNTICKED BOX* Use Proxy Server To Download Updates.

yup first is ticked second isnt

[harryjamesuk]

Is Firewall Activated?

[harryjamesuk]

Try Switching Off Your Firewall Then Try Update, If This Does Not Work Turn Firewall Back On (Firewall Is Important!)

[DarlinAnglegirl]

Try Switching Off Your Firewall Then Try Update, If This Does Not Work Turn Firewall Back On (Firewall Is Important!)

only firewall is windows and its been stopped in services and still samething

[harryjamesuk]

Hopefully Firefox Will Help You.

[Firefox]

Here are some steps to diagnose update issues: (Also are you using a router?)

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

[harryjamesuk]

I Will Get Some PRO's To Take A Look Please Be Patient!

[DarlinAnglegirl]

Here are some steps to diagnose update issues: (Also are you using a router?)

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

ok step 1 i get page cant be displayed and ran stop 2 hear is the log

Traceroute Malwarebytes CDN version 1.5

27/10/2010

14:45:40.00

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 192.168.0.1

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 192.168.0.1

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 192.168.0.1

============================================================

Finished at: 14:45:41.30

will now do 3

[Firefox]

It looks like you are using a router to connect to the internet, is that true?

Please provide following details, so that someone may be able to assist you:

• 1. OS version including 32/64-bit
  2. Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 4966)
  5. Do you use a router to connect to Internet
  

[DarlinAnglegirl]

It looks like you are using a router to connect to the internet, is that true?

Please provide following details, so that someone may be able to assist you:

• 1. OS version including 32/64-bit
  2. Installed Security Product(s) including Firewall
  3. MBAM version (current 1.46)
  4. Definition version (current 4966)
  5. Do you use a router to connect to Internet
  

yes I use a router

Avast free antivirus

windows firewall which is disabled in services

windows vista 32bit

mbam 1.46

definition version 4052

[Firefox]

You may want to print or write these directions as you will disconnect from the internet for a while -

1. Very important: First disconnect your computer from the internet. (Log Off)

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

• Go to Start -> Control Panel -> Double click on Network Connections.
  
• Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  
• Select the General tab.
  
• Double click on Internet Protocol (TCP/IP).
  ?Under General tab:
  
• Select "Obtain an IP address automatically".
  
• Select "Obtain DNS server address automatically".
  
• Click OK twice to save the settings.
  
• Reboot if you had to change any setting.
  

4. Flush the DNS cache:

• Click the Start logo in the bottom left corner of the screen
  
• Click on Run or press Windows Logo+R
  
• In the command window copy/paste the following (one at a time):
  

  ipconfig /flushdns
  
  netsh winsock reset

  
  

• Then hit enter.
  
• Exit the command window.
  

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet

[DarlinAnglegirl]

well did everything you said and still the same

[Firefox]

What model number of router do you have? did you reset it back to factory settings?

[DarlinAnglegirl]

What model number of router do you have? did you reset it back to factory settings?

ok got it fixed went to my office and tried it there and it worked so come home pulled the router and it works now so something in the router was blocking it tyvm for all the help

[noknojon]

DNS Info

Server: UnKnown

Address: 192.168.0.1

Your router was finding itself with those Tracert results - You never got to the site listed -

Basically as you tried to update it was not going to here , it was returning to you - This is your default router setting -

Thank You -

[Haider]

Hello DarlinAnglegirl:

Just to be on the safe side take your router back to office and have them explain how to:

1. Change default Admin log-in password
   
2. Change default IP
   
3. Change wireless encryption key (in case you are using wireless connection)
   

Then do it at your own, keep changing these settings once a month this will prevent any future hijack of router

[Firefox]

DarlinAnglegirl glad you got it fixed, did you get your router reset too and get it back installed and tested?