Updating error

[trap27]

I am trying to update a newly installed version of "malwarebytes antimalware" and get the following error code

MBAM_ERROR_UPDATING(12150,0,WinHttpQueryHeaders)

Hope you can help.

Alan

[noknojon]

Ho trap27 -

A few quick questions first - Do you have any Symantic/Norton programs installed -

Also can you please list any other antivirus , any firewall installed and your Operating system (XP Vista Win7) -

Thank You -

[trap27]

Ho trap27 -

A few quick questions first - Do you have any Symantic/Norton programs installed -

Also can you please list any other antivirus , any firewall installed and your Operating system (XP Vista Win7) -

Thank You -

I have Norton antivirus and firewall, XP Media SP3, also Super Antispyware.

Thanks,

Alan

[Firefox]

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter (including your Norton), that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Anyone that is running Norton internet security that still has the update error (12150,0, win http query headers ) do you have nortons add on pac? If not, you are probily one of the few that has had no problems. If you have the add on pac you can go to setting then click on parental and privacy controls and disable them. Mbam will update with no problems

Thank You -

Please post back and let us know how it went.

[Haider]

Hello trap27:

Do you connect to Internet via router? Please post back using button