system crashes on full scan

[kailuamike]

HP Pavilion Win XP with Norton 360. Twice today tried to run a full Mbam scan and both times the entire system crashed and rebooted with the "serious error" notice in Windows popping up on reboot. What could be causing this?

[exile360]

Greetings and welcome

Are you able to complete a Quick Scan?

[kailuamike]

Greetings and welcome

Are you able to complete a Quick Scan?

Yes. Quick Scan is no problem. It's just the full scan that crashes the system.

[Kidd]

I thought this forum was for Malwarebytes issues not sprouting on about WOW!!

[armsys]

Yes. Quick Scan is no problem. It's just the full scan that crashes the system.

Hi kailuamike,

Try:

1. Press WIN+R

2. Type "cmd"

3. In the Command window, type "sfc /scannow"

Please tell us your result.

[Firefox]

First run this full CheckDisk scan - Cut and paste this code into the Run box - It will restart your computer and run a full 5 stage check -

Make sure all other programs are closed first - This takes about 30 mins , so let it run and it will check and repair most items -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

Then run sfc /scannow by using the same method as above - If you have your install CD/DVD place that in and run it while this is running -

If there is no improvement then please post back -

Thank You -

[kailuamike]

The obvious just jumped up and slapped me in the face: I uninstalled Malwarebytes, and then resinstalled it. Now it runs normally.

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.