Selecting Quarantine Tab causes crash.

[wookie]

Not sure what's going on, but this has been going on for a while...

Any ideas?

[noknojon]

Welcome wookie -

Do you use a HP printer that was turned on at the time of that error ?? If you have then check for driver updates first -

This is one reason for a 1000 - Application error message - If not please post back with your Operating System and Antivirus program -

From what I can find this seems to occur with late Win2000 (or 2003) , most XP , and early Vista systems -

Thank You -

[medrif]

Hi

I have the same problem.

I just update my version 1.45 to 1.46.

I don't have any printer.

OS: vista 32 with Norton Internet Security version 17.

Thank you

[noknojon]

@ medrif -

Please try to disable parental controls and any other add on pac installed with your Norton -

Is this the 2010 new netbook version of Norton ??

Thank You -

[medrif]

@ medrif -

Please try to disable parental controls and any other add on pac installed with your Norton -

Is the 2010 new netbook version ??

Thank You -

I don't use it (parental controls). and i don't have any add installed with NIS 2010.

thank you.

[wookie]

Welcome wookie -

Do you use a HP printer that was turned on at the time of that error ?? If you have then check for driver updates first -

This is one reason for a 1000 - Application error message - If not please post back with your Operating System and Antivirus program -

From what I can find this seems to occur with late Win2000 (or 2003) , most XP , and early Vista systems -

Thank You -

I'm using Windows 7 Pro and have no printer installed.

[exile360]

Please do the following:

Note: This will permanently delete anything that you have removed with Malwarebytes' Anti-Malware and it will not be recoverable.

Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  
• Go to C:\Documents and Settings\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine and delete all of the files in that folder.
  

Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  
• Go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine and delete all of the files in that folder.
  

Reset Hidden Files and Folders in Windows XP:

• Click on Start
  
• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Please let me know how it goes.

Thanks

[medrif]

Problem solved

thank you for your help.

[exile360]

You're very welcome

If you need anything else please post.

Thanks

[wookie]

My folder was already empty. :\

[exile360]

Alright, please try the following:

Correct Malwarebytes' Anti-Malware Runtime Errors:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\mbamext.dll"
  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\mbamext.dll"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

  
  

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file MBAM Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it on XP. Note: For Windows Vista and Windows 7 right click on it and choose Run As Administrator
  
• Click OK to each of the 3 dialog boxes that should show a success message for each file registered
  
• If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the C:\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.
  

If that doesn't fix it then please download and install the Service Pack 6 for Visual Basic 6.0 from here to see if it helps.

Let me know if it helps or not.

Thanks

[wookie]

Alright, please try the following:

Correct Malwarebytes' Anti-Malware Runtime Errors:

• Please copy and paste the following text in the Code box exactly as written into notepad (not wordpad or any other text editor):
  

  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\mbamext.dll"
  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  if exist "%programfiles(x86)%" regsvr32 "%programfiles(x86)%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\mbamext.dll"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\ssubtmr6.dll"
  if not exist "%programfiles(x86)%" regsvr32 "%programfiles%\Malwarebytes' Anti-Malware\vbalsgrid6.ocx"

  
  

• Once you've done that click on File and select Save As...
  
• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file MBAM Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it on XP. Note: For Windows Vista and Windows 7 right click on it and choose Run As Administrator
  
• Click OK to each of the 3 dialog boxes that should show a success message for each file registered
  
• If you get an error that REGSVR32 "is not recognized as an internal or external command, operable program or batch file", then ensure that the file REGSVR32.EXE exists in the C:\SYSTEM32 folder. If it's not found there you can copy if from another Computer running the same operating system and service pack level.
  

If that doesn't fix it then please download and install the Service Pack 6 for Visual Basic 6.0 from here to see if it helps.

Let me know if it helps or not.

Thanks

The first one prompted three dialog boxes with successful notices. Clicked through all three, checked MBAM, crash on quarantine.

Ran the second one (although it closes after shortly showing an extracting message after extracting a temp folder). Extracted files to the system32 folder. Once done, I checked MBAM again and it still crashes on quarantine tab.

[exile360]

OK, please give this a shot, hopefully it will fix it for you:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
  

  rd /s /q "%allusersprofile%\Application Data\Malwarebytes"
  del /f /q %0

  Once you've done that click on File and select Save As...
  

• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and right click on it and select Run as administrator then click Continue at the User Account Control prompt.
  
• Install the latest version of Malwarebytes' Anti-Malware from here
  

Open Malwarebytes' Anti-Malware and click on the Quarantine tab to see if the issue is now corrected.

Please let me know if it helps or not.

Thanks

[wookie]

OK, please give this a shot, hopefully it will fix it for you:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
  

  rd /s /q "%allusersprofile%\Application Data\Malwarebytes"
  del /f /q %0

  Once you've done that click on File and select Save As...
  

• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file Fix.bat (the .bat extension is very important)
  
• Save the file to your desktop and right click on it and select Run as administrator then click Continue at the User Account Control prompt.
  
• Install the latest version of Malwarebytes' Anti-Malware from here
  

Open Malwarebytes' Anti-Malware and click on the Quarantine tab to see if the issue is now corrected.

Please let me know if it helps or not.

Thanks

That did it! Thanks for all the help Samuel. Very much appreciated. Excellent support.

[exile360]

Excellent, I'm glad to be of service

I'm also quite relieved that that finally fixed it as I was quickly running out of ideas .

If you require anything further please don't hesitate to post and we'll do our best to help you out.

Thanks