Scan loops "forever"

[sea2river]

OS is Vista. Quick scan reveals no problems. Full scan hangs up on C:\ProgramFiles\Common Files\AOL\1194477525\ee\services. When it gets to that point, the scan seems to go into a loop, checking about 20 items again and again but never progressing further. The scan was stopped after over six hours of scanning. Check Disk reveals no problems. Can anyone help?

[exile360]

Greetings sea2river and welcome to Malwarebytes

There currently is an issue we're investigating that sounds exactly like the symptoms you describe. If you wouldn't mind, please try the following:

• Open Malwarebytes' Anti-Malware and click on the Settings tab
  
• Uncheck the option Always scan registry objects.
  
• Click on the Scanner tab and attempt a Full Scan again
  

Please post back and let me know if the looping still happens.

Thanks

[looping]

I have the same exact looping problem. but, with windows movie maker and tried the fix you mentioned. It did not work.

[looping]

I have the same exact looping problem. but, with windows movie maker and tried the fix you mentioned. It did not work.

The exact files it loops are

C:\Program Flies\Movie Maker\Shared\DvdStyles\Stacking\photograph.png

C:\Program Flies\Movie Maker\Shared\DvdStyles\Stacking

\NavigationRight_SelectionSubpicture.png

C:\Program Flies\Movie Maker\Shared\DvdStyles\Stacking\photograph.png

C:\Program Flies\Movie Maker\Shared\DvdStyles\Stacking\15x15dot.png

Ironically all .png files.

I should also mention that before this i uninstalled the dell dock which it was looping the .png files in the common folder.

So you can see this bug stems from the .png files. in certain programs.

[AdvancedSetup]

Try copying those file to a USB drive or burn them to a CD and then delete them and try scanning again and see if the issue goes away.

[sea2river]

Looping still happens with "Always scan registry objects" unchecked.

Greetings sea2river and welcome to Malwarebytes

There currently is an issue we're investigating that sounds exactly like the symptoms you describe. If you wouldn't mind, please try the following:

• Open Malwarebytes' Anti-Malware and click on the Settings tab
  
• Uncheck the option Always scan registry objects.
  
• Click on the Scanner tab and attempt a Full Scan again
  

Please post back and let me know if the looping still happens.

Thanks

[exile360]

Thanks for checking on that . Please re-check that option to enable registry scanning once more. Then please follow AdvancedSetup's instructions to see if that corrects the problem.

Please post back with your results.

Thanks

[exile360]

Hello again

Please update Malwarebytes' Anti-Malware and try scanning again to see if the new database resolves the issue or not.

Please post back with your results.

Thanks