error code 732 (12002, 0)

[Rhineus]

Did you do the full uninstall / reinstall as per the section in FAQ section yet -??

I couldn't find anything about un/reinstall in the FAQ's... So, I used the Revo Uninstaller, and I clicked on the Advanced radio button and then restated and then used the MBAM installer to install it. I found this thread on this forum...

This is the routine you may have seen it from. DO NOT use it normally. If MBAM is working fine and you have mbam-clean just delete it.

Please try this on the computer that is having an issue.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.

2. Restart your computer (very important).

3. Download and run this utility. mbam-clean.exe

4. It will ask to restart your computer (please allow it to).

5. After the computer restarts, install the latest version from here. mbam-setup.exe

So, do you think that I should use mbam-clean, just like AdvancedSetup was talking about?

[noknojon]

-

Yes that was the one I did mean to do a full un/reinstall -

Thanks for still trying -

EDIT -It should also give you the latest updates -

[exile360]

Does Internet Explorer connect to the internet? You can verify by opening it and going to www.malwarebytes.org. Firefox, Opera, Chrome etc are irrelevant as Malwarebytes' uses the same settings to connect to the internet as Internet Explorer.

If IE does connect then it could simply be an issue with Malwarebytes' timing out due to your connection speed.

[Rhineus]

I did exactly what AdvancedSetup was talking about but it still didn't work... still giving me that same error

@exile360, It's not IE because I tried to connect to www.malwarebytes.org and it went strait to the site.

[noknojon]

Hi me again -

Did you try the fresh install , as that will also give you the latest updates -

Although the 12002 message is still like a Internet error time out from M/soft -

[Rhineus]

Did you try the fresh install , as that will also give you the latest updates -

What do you classify as a fresh install?

[GT500]

What do you classify as a fresh install?

Uninstall from Add/Remove Programs, restart your computer, run this utility, allow it to restart your computer, and then download a fresh installer to reinstall with. If you have purchased a license, then you will need to reenter it after performing those steps.

[noknojon]

Hi Rhineus -

How long can you stay connected to the internet with your provider - (You must have Call Waiting turned off also) -

Some providers will time out after 5-10 mins even if you have not completed your download -

My research is still showing an internet "time out" problem but I am still looking -

EDIT -

Are you on a "community" phone switch board where others may cut over your line ??

and is your connection always 'steady' ?? My ISP has been having a few problems lately and I have been cut off during some downloads -

I must ask the above to continue looking further at it - Sorry to be a pain -

Thank you -

[noknojon]

Answer:

--------------------------------------------------------------------------------

Hello Rhineus

This is another quote from another site (not M/soft) that is a software developer -

Error 12002 means that you got a timeout somehow.

Probably you have a firewall/proxy server installed that is blocking the file download. Remove/disable those and you should be ok.

Check if you have the following firewall: Agnitum Outpost firewall or Norton Internet Security. Shutdown those applications please before you install the extension - ie before starting DW after you installated the extension with Extension Manager, because when you start DW the second part of the extension installation will run.

[Rhineus]

Well, I did what GT500 said in the last post but that didn't help, shows the same error...

Hi Rhineus -

How long can you stay connected to the internet with your provider - (You must have Call Waiting turned off also) -

Some providers will time out after 5-10 mins even if you have not completed your download -

My research is still showing an internet "time out" problem but I am still looking -

EDIT -

Are you on a "community" phone switch board where others may cut over your line ??

and is your connection always 'steady' ?? My ISP has been having a few problems lately and I have been cut off during some downloads -

I must ask the above to continue looking further at it - Sorry to be a pain -

Thank you -

I can stay online, all day if I want cause I download clips off of youtube, so the net don't time out... No, I'm not on a community phone line and no, the connection on not steady... dial-up is not reliable.

I'm just as dumbfounded as you are

[noknojon]

Did you get a new version of MBAM in your D/load ?? - I forget what todays is exactly -

But if you got the program loaded it will be the latest - If it is not "steady" it may be getting the dropouts we have mentioned -

[Rhineus]

Did you get a new version of MBAM in your D/load ?? - I forget what todays is exactly -

But if you got the program loaded it will be the latest - If it is not "steady" it may be getting the dropouts we have mentioned -

Yes, it is version 1.42... But getting dropouts every time I try to download MBAM updates.

[noknojon]

Yes, it is version 1.42... But getting dropouts every time I try to download MBAM updates.

The dropouts are the ("12002") message - Your connection is not stable enough to maintain a long download session -

Your Youtube sessions will also be slower as they will drop bits , even though you seem to be there -

It is always a problem on dialup when this occurs -

You can try at "slow times" (out of main times) when you may get a more stable connection-

Sorry but I think you have solved it as far as you can go at the moment -

Thanks for all the work and I hope you keep trying We will -

EDIT -

I will still look at it but I think I cannot get much further if you are getting these dropouts -

[Rhineus]

Ok thx allot noknojon... I will try also to look into this more too :-)

[noknojon]

Can you stay on for a bit more or come back shortly as one of the other experts May have an idea -

Just a bit of work that I am not yet allowed to do -

[Rhineus]

Sure, I'll come back... :-)

[GT500]

You mentioned you have Avira's Anti-Vir. Is it the version that comes with a firewall? If so, can you add the following file to the exclusions/allowed/etc. list?

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

[noknojon]

As an extra -

Your loaded version of MBAM should show it updated to about 1.42 Version 3360 or similar -

The latest is 3365 from memory -

EDIT -

Yes - Avira is one of the few that usually cause no or little problems while working alongside MBAM -

[Rhineus]

You mentioned you have Avira's Anti-Vir. Is it the version that comes with a firewall? If so, can you add the following file to the exclusions/allowed/etc. list?

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

I don't exactly know where the exclusions/allowed list even is... I'll get back when I do

[Rhineus]

I don't exactly know where the exclusions/allowed list even is... I'll get back when I do

Ok, I found the exceptions list and I added what GT500 said and in the firewall app rules I have MBAM listed... So, I don't think it's the my firewall.

[noknojon]

Can you see the version number (3360 - 3361 ) listed on MBAM -

We were going to get a log off you but the expert has not made it yet - Sorry - As this may have shown your 'timeouts' etc

Call back later or when you can - Again - Thank you for your time today

[Rhineus]

Can you see the version number (3360 - 3361 ) listed on MBAM

I have Database version: 3289

[noknojon]

-

Almost up to date - About 3360 was this mornings update here - 3289 was only about 1 week or so back (someone will fix that if it is wrong) -

At least you updated and you got 1.42 and some updates -

[Rhineus]

Yes, that is almost to date but I really would like to update it regularly but I don't know what to do next...

[noknojon]

Yes, that is almost to date but I really would like to update it regularly but I don't know what to do next...

Continue with what we were doing (exclude Avira and hit the update again) - It is getting closer each time -

On your setup I guess it would take about ?? 3-5 mins ??at least to update(at a guess) - On broadband it takes from 10-20 seconds to update -

That can be one of the reason for the timeouts/dropouts - Too long a download without any break -

Call back again as we are still looking at simpler ways to update and stay fully online -

Thank you