False-positive for one of our domains

[Tim_iRollie]

My company owns the domain <physiotru.com>. It is used to host a web site for the company's products, as well as in opt-in marketing email. I've just gotten reports that this domain is listed by MalwareBytes as a bad domain. Please let me know what's causing this and how it can be de-listed.

Thank you,

Tim Starr, Deliverability Manager, iRollie Marketing

[TeMerc]

27 minutes ago, Tim_iRollie said:

My company owns the domain <physiotru.com>. It is used to host a web site for the company's products, as well as in opt-in marketing email. I've just gotten reports that this domain is listed by MalwareBytes as a bad domain. Please let me know what's causing this and how it can be de-listed.

Thank you,

Tim Starr, Deliverability Manager, iRollie Marketing

Hello- The domain was reported as spam here in our forums:

https://forums.malwarebytes.com/topic/318344-spamfraud/

[Porthos]

[David H. Lipman]

@Tim_iRollie

Please post your communication here and please, do not post email addresses.

 

[Tim_iRollie]

My apologies, I wasn't sure how to proceed, thanks for the guidance.

I work for the company that owns physiotru.com. It hosts our web site, and is also used in email marketing. We do not intentionally send unsolicited email to anyone. We try to send email only to those who have opted-in and have recently opened or clicked. I apologize on behalf of my company if this link appeared in unwanted email from us. Please share any details about the unwanted email that was received, so that I can investigate further.

Thanks,

Tim Starr

Deliverability Manager

iRollie Marketing