VPN won't connect

[__Greym__]

I've tried every possible CMD command, reset my network settings in Windows, and even reset my router. I've also tried different DNS settings and used the repair tool, but nothing seems to work. Please help me fix this problem. Thank you.

[__Greym__]

[__Greym__]

I tried calling my ISP to check if there's anything wrong with my router, but everything seems to be fine.

[Porthos]

@__Greym__

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup  Windows 8,10 or 11 only.<<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• Close all programs and browsers before running the tool.
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

 

Thank you

[__Greym__]

Thank you for your time. I hope we'll be able to resolve this issue.

mbst-grab-results.zip

[AdvancedSetup]

Good day @__Greym__

The system looks to either be infected, or has indications of having been infected in the past. Please run the following

 

 

AV Block Remover:

• Download the utility archive from one of these links: AV block remover
• Extract the archive to any folder on your computer (the executable file should be in a subfolder with a random name, not on the desktop or in the Downloads folder)
• Rename the file AVBR.exe (for example: AV_b_r.exe), or use a version with a random filename
• Right-click the renamed AVBR.exe file and run as an administrator
• Wait for the utility to finish; the computer will be automatically be restarted.
• If this method doesn't work, run this tool from another folder, NOT from your Desktop or Downloads folder (use any other folder
• If the malware still blocks the utility, then try to run it in Safe Mode with Networking
• In the utility folder, a file named AV_block_remove_date-time.log will be created
• Attach that file in your next reply