Backdoor.NetSupport.E.Generic detected, hacked my accounts

[Fives]

Hello Malware Bytes Team!

After some of my accounts did suspicious orders, i ran a malwarebytes scan and found backdoor.netsupport.e.generic. It was quarantined and after some searching on your forums i read, that maybe the battle is not won. So i wanted to ask for help, to see if my system is good now. Attached are the logs of my first malwarebytes scan where it got detected, a scan after that from dr web cureit!, where nothing got detected, and another deeper malwarebytes scan is running right now. But my discord wrote to all my users and servers so here i am.. so please help me if you can.

Thank you!

Malwarebytes Scan-Bericht 2024-10-14 134901.txt cureit.log

[Porthos]

@Fives 

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please do all of the requested scans in order and attach all of the results in your next reply.<<<<< Important.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

Edited 13 hours ago by Porthos

[Fives]

Thank you for the fast reply.

You can find everything attached here.

AdwCleaner[C00].txt AdwCleaner[S00].txt Addition.txt FRST.txt Malwarebytes Scan-Bericht 2024-10-15 110338.txt

[Fives]

Ich habe jetzt von einem anderen PC aus ein Boot Stick erstellt, und windows installiere Windows neu. Jede alte Partition gelöscht in der Hoffnung so nichts mehr zu haben. Werde trotzdem nochmal alle Scanner laufen lassen sobald Windows installiert ist.

[MKDB]

Hello  @Fives  and 

My name is MKDB and I will assist you.

 

Nach einer sauberen Neuinstallation sollte das System sauber sein.

Ich denke nicht, dass ein Tool noch etwas finden wird.

Gib einfach Bescheid.