high ram usage cmd.exe

[Zeyad]

recently i downloaded a crack app but since i downloaded it the ram usage always high and when i opened task manager>details i found that cmd uses 2 gigabytes of ram so how do i fix it

[Porthos]

@Zeyad

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup   Windows 8 and newer only <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

 

[MKDB]

Hello @Zeyad  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.

 

 

1 hour ago, Zeyad said:

recently i downloaded a crack app (...)

What is the name of that app?

 

Please note:

Malwarebytes does not condone nor support piracy in any shape or form. Any discussion topics that ask for help with pirating software, circumventing copy protection or any other illegal activities related to copyrighted content in any form will be closed and locked. If you feel this is ever done in error, please report the post or PM an Administrator.
 
As a reminder, using pirated software or utilities that allows one to pirate software (e.g. cracks, key generators, registration/license removal, redirection, or workaround utilities, etc.) is not a safe practice and can lead to malware infection, ransomware attack, or even legal action. Because of these risks, we always recommend that you remove any pirated software or pirating utilities before asking for support on our forums in order to improve our ability to best support you and to help protect yourself and your data from malware or other piracy related consequences

 

 

 

In order to help you, you need to uninstall/remove every kind of illegal/pirated software first.

Thank you!

[Zeyad]

the app was adobe photoshop 2023 from getintopc

 

[MKDB]

@Zeyad

Remove pirated Adobe products and reboot your machine.

After that, follow these instructions by Porthos and attach all requested logfiles.

Thank you.