cant download Hijackthis or malwarebytes

[jelj360]

Hello everyone, Im new here and I need help.

My computer has been infected with a HTML script infection. I have Avast antivirus software which cant get rid of it. Ive tried to download malwarebytes anti malware but it gets to 99% then stops. Ive tried to download Trend micro Hijackthis - same again, gets to 99% then stops.

Does anyone know what to do and what the risks are from this virus?

[AdvancedSetup]

Hello jelj360, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[jelj360]

ok thanks

[Maurice Naggar]

@jelj360

See my reply here --> http://www.malwarebytes.org/forums/index.p...showtopic=31768