HairyWhale Posted August 2 ID:1652490 Share Posted August 2 Need help removing this. Keeps reappearing after quarantine, usually accompanied by a String-Not-Added action. Link to post Share on other sites More sharing options...
Porthos Posted August 2 ID:1652497 Share Posted August 2 @HairyWhale Did you have rootkit scanning enabled? Turn it off when following the guide below. Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following. Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: Please pay close attention the the instructions in all of the following links. If you have not done so already - Enable System Protection and create a NEW System Restore Point <<<<< Important. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup <<<<< Important. Show-Hidden-Folders-Files-Extensions Please run the following scans: Please pay close attention the the instructions in all of the following links. Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer <<<<< Important. Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Then be patient for the next expert to take your case. <<<<< Important. Thank you Link to post Share on other sites More sharing options...
HairyWhale Posted August 2 Author ID:1652500 Share Posted August 2 Yes it was enabled, I've always had it enabled and it never appeared before. I did turn it off. AdwCleaner[S00].txt Malwarebytes Scan Report 2024-08-02 010754.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 2 ID:1652526 Share Posted August 2 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... The following Fix will empty these folders: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Hosts file will be reset Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix. The system will be rebooted after the fix has run. FRST64 was saved as C:\Users\diabl\Downloads Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Link to post Share on other sites More sharing options...
HairyWhale Posted August 3 Author ID:1652684 Share Posted August 3 Fixlog.txt cureit.log Link to post Share on other sites More sharing options...
JSntgRvr Posted August 3 ID:1652688 Share Posted August 3 There were no infected objects detected. Windows Resource Protection found corrupted files and successfully repaired them. The script ran well. Are you still detecting these. Link to post Share on other sites More sharing options...
HairyWhale Posted August 3 Author ID:1652694 Share Posted August 3 It only appears with rootkit scan enabled, which seems to be the issue itself. I do believe I am good based off your assessment. 1 Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652697 Share Posted August 3 @JSntgRvr The original issue is due to rootkit scanning. Link to post Share on other sites More sharing options...
Solution Porthos Posted August 3 Solution ID:1652698 Share Posted August 3 @HairyWhale I suggest you do the following. After that try a scan with rootkits on and see if you have the same results. Download the Malwarebytes Support Tool. Please close all browsers and programs before running the tool.<<<<< Important. Once done, it will attempt to reinstall Malwarebytes. After the installation restart the computer.<<<<< Important. 2 Link to post Share on other sites More sharing options...
HairyWhale Posted August 3 Author ID:1652706 Share Posted August 3 That appears to have fixed it. I do appreciate the assistance from both of you. 1 Link to post Share on other sites More sharing options...
JSntgRvr Posted August 3 ID:1652709 Share Posted August 3 Glad to know. Lets cleanup. Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10/11 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Delete Restore Points - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Please review the following to help you better protect your computer and privacy Tips to help protect from infection Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal. Regards. 1 Link to post Share on other sites More sharing options...
HairyWhale Posted August 3 Author ID:1652711 Share Posted August 3 Just rescanned before doing as you mentioned and it showed up on the third scan, again only with rootkit scan. I'm assuming it is something to do with Malwarebytes as it is in the programdata folder and as Porthos explained to me in a message previously. If it is nothing to be concerned about I will proceed with KpRm. Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652714 Share Posted August 3 14 minutes ago, HairyWhale said: Just rescanned before doing as you mentioned and it showed up on the third scan post the log from that scan so I can submit it. Link to post Share on other sites More sharing options...
HairyWhale Posted August 3 Author ID:1652726 Share Posted August 3 Malwarebytes Scan Report 2024-08-03 033310.txt 1 Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652730 Share Posted August 3 @HairyWhale Follow the following topic and if additional info is needed please reply there. 1 Link to post Share on other sites More sharing options...
Recommended Posts