Malwarebytes to Expire???

[DotNettie]

I purchased Malwarebytes Lifetime license on May 28, 2013. I have used it on my laptops only. The original laptop is destroyed because of its age, but not before I deactivated the license. 

I have since purchased a new laptop about 1 1/2 year ago and installed the program w/o issues. Due to laptop misbehavior, I decided to do a Windows re-install of Win 11 23H2, and deactivated the license before doing so. Re-installation was a bit difficult, but the program installed and my account  shows lifetime license, with no expiration. However, I keep getting email messages advising of expiration.

I'm not sure what to believe. I have read through the material about the lifetime licenses and I don't see that I have violated the end user agreement.

My 2nd question is this. My spouse recently passed away and he had a lifetime license on his PC. It has been destroyed, but not before  /deactivating his copy. Can that copy of the program be used on another PC? 

I have all proofs of purchase and all the cards with ID#'s and keys. Thank you.

 

[Malwarebytes]

***This is an automated reply***

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[David H. Lipman]

I'd have see see the Full Headers of the email to make a full judgement but, we have been seeing numerous posts and submissions of people getting spam email with FakeAlerts and Renewal notices not by Malwarebytes but in the name of Malwarebytes.

I am also seeing ads pushing fake Malwarebytes License Renewal advertisements on AOL and Yahoo Webmail.

References:

• Verify subscription renewal email is legitimate
• Malwarebytes' Blog:  Software renewal scammers unmasked
• Malwarebytes Forum:  Fake renewal emails being received
• Malwarebytes Labs:  ** Beware of scammers impersonating Malwarebytes
  

 

 

[Porthos]

7 minutes ago, DotNettie said:

My 2nd question is this. My spouse recently passed away and he had a lifetime license on his PC. It has been destroyed, but not before  /deactivating his copy. Can that copy of the program be used on another PC? 

Are both/all keys listed in your my.malwarebytes.com account? 

Edited July 6 by Porthos

[DotNettie]

I went into my account and I see premium with no expiration, but I don't see any devices listed. Should I add all the Id's and keys I have on the cards that came with the software. The account shows one device and nothing else. Frankly, I didn't know that page existed. I always deactivated/activated with no issues at all. I really appreciate your help.

[Porthos]

1 minute ago, DotNettie said:

Should I add all the Id's and keys I have on the cards that came with the software.

Yes. The account is needed to activate Malwarebytes now.  The current version does not activate with an ID and Key.

[DotNettie]

So, I have a total of 3 copies, lifetime. One is on my tower and that is working as a lifetime subscription and has done so since I bought it. The second is on my laptop that supposedly is going to expire and the third was on my spouse's PC and that one has been deactivated. I'm confused. Just what is my account supposed to show? My tower has worked forever as a liftetime, no expire license.

My laptop...how do I fix that if it's fixable? So, am I supposed to see 3 lifetime licenses somewhere? Maybe I'm making this more complicated then it needs to be. TY

[Porthos]

5 minutes ago, DotNettie said:

Just what is my account supposed to show?

You should have 3 listings in the subscriptions section. Click the 3 dots to see the details of each one.

Edited July 6 by Porthos

[DotNettie]

Porthos, I looked where  you showed me. My laptop shows Jan 2022 which is when I purchased the laptop and it must have been when I installed the software. My tower doesn't show, but it's working as it should, but I haven't had to reinstall the software. My husband's PC dowsn't count I suppose because the program was deactivated before it's hard drive was destroyed and the PC junked.

Do I have to do anything about the tower that has been working as premium/lifetime for as along as I've owned that PC, 5 years or so. Thanks for your patience.

[Porthos]

You need to add the missing licenses to the account.

If you purchased your product from a physical retail store or another website, we recommend you create a Malwarebytes account login and register your license. Registering your license allows you to manage your subscription and devices, and deactivate your license from a device.

To register your license key, complete the following steps.

1. Sign in to your account.
2. Click Subscriptions in the sidebar to go to the Subscriptions page.
3. On the Subscriptions page, scroll to the bottom of the list of your current subscriptions.
4. Click Link an existing subscription.
5. In the Register a license pop-up window, enter your license key exactly as provided.
   • Note: If your subscription came with a License ID, click the check box, then enter your License ID.
6. Click Register to add the license key to your account.

[DotNettie]

Thank you very much for your assistance. I will get all subs updated and registered.

[Porthos]

@DotNettie Is everything good now?