PSuett Posted May 15 ID:1636507 Share Posted May 15 Dear Mbam, this issues has been going on for years according to the internet. I understand with a CDN that it is not possible to track from day to day what might be hosted at any one URL however I think a major website like netflix and its help site, help.netflix.com should be internally whitelisted. Further even adding this and related URLs to whitelist in Malwarebytes still results in the page being blocked just with out a popup! Please fix this, it makes using your product hard. Link to post Share on other sites More sharing options...
Staff TeMerc Posted May 15 Staff ID:1636515 Share Posted May 15 22 minutes ago, PSuett said: Dear Mbam, this issues has been going on for years according to the internet. I understand with a CDN that it is not possible to track from day to day what might be hosted at any one URL however I think a major website like netflix and its help site, help.netflix.com should be internally whitelisted. Further even adding this and related URLs to whitelist in Malwarebytes still results in the page being blocked just with out a popup! Please fix this, it makes using your product hard. Hello- Can you please send a log or a screenshot of the block. Thanks Link to post Share on other sites More sharing options...
David H. Lipman Posted May 15 ID:1636517 Share Posted May 15 Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/15/2024 Protection Event Time: 14:03 Log File: 5f3f1676-12e5-11ef-9ef6-9cd21ec4b160.json -Software Information- Version: 5.1.4.112 Components Version: 1.0.1233 Update Package Version: 1.0.84715 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x86 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Malware Domain: help.netflix.com IP Address: 52.14.201.162 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe (end) Link to post Share on other sites More sharing options...
David H. Lipman Posted May 15 ID:1636551 Share Posted May 15 It loos like this auto corrected by an Amazon DNS change. help.netflix.com was resolving to Amazon's 52.14.201.162 and the IP was blocked. Now help.netflix.com is resolving to 3.222.220.127 and the IP is not being blocked. Link to post Share on other sites More sharing options...
Porthos Posted May 15 ID:1636561 Share Posted May 15 Still resolving to the 52 one for me. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/15/2024 Protection Event Time: 5:46 PM Log File: f005d574-130c-11ef-981f-001a7dda7102.json -Software Information- Version: 5.1.4.112 Components Version: 1.0.1233 Update Package Version: 1.0.84725 License: Premium -System Information- OS: Windows 10 (Build 19045.4412) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, , -Website Data- Category: Phishing Domain: IP Address: 52.14.201.162 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe (end) Link to post Share on other sites More sharing options...
David H. Lipman Posted May 15 ID:1636562 Share Posted May 15 (edited) Thanx @Porthos It is now resolving to 3.231.234.168 for me. EDIT: When I change the Primary DNS Server, I get a new address; 3.133.57.11 Edited May 15 by David H. Lipman Link to post Share on other sites More sharing options...
Solution David H. Lipman Posted May 15 Solution ID:1636564 Share Posted May 15 @PSuett I suggest adding; 52.14.201.162 to the "Allow List" Link to post Share on other sites More sharing options...
Porthos Posted May 15 ID:1636568 Share Posted May 15 Clear for me now. Link to post Share on other sites More sharing options...
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