spedprof Posted May 15 ID:1636445 Share Posted May 15 A problem with my Mac Cloud Backup tells me to disable any anti-virus. I assume that means Malwarebytes for my Mac. How to I temporarily dis bale and then enable Malwarebytes? Thanks Link to post Share on other sites More sharing options...
1PW Posted May 15 ID:1636450 Share Posted May 15 Hello @spedprof and welcome back: In the Mac's display, goto the Menu Bar icon for Malwarebytes for Mac and while selected, click “Stop Malware Protection”. Repeat for “Stop App Block”. Please remember to go back and “Start” both when the issue with Mac Cloud Backup is finished. HTH Link to post Share on other sites More sharing options...
spedprof Posted May 15 Author ID:1636455 Share Posted May 15 Thanks for the quick reply? But when I click on the Malwarebytes in the Menu Bar and look around, I can Quit Malwarebytes, I can Hide Malwarebytes and I can Uninstall Malwarebytes, but do not see "Stop Malwarebytes" . What am i missing? Sorry!! Link to post Share on other sites More sharing options...
1PW Posted May 15 ID:1636464 Share Posted May 15 Hello @spedprof: If the Malwarebytes for Mac menu icon pull-down menu does not look like the attached, please specify what version of MBAM is installed on that Apple device in question? Thank you. Link to post Share on other sites More sharing options...
Staff treed Posted May 15 Staff ID:1636466 Share Posted May 15 This is what 1PW is referring to: It should be over on the right side of your menu bar somewhere, with the other menu bar icons, unless you've turned that off in the app. Note that I do not expect stopping either Malware Protection or App Block to make any difference for a cloud backup. The advice you've gotten to stop any antivirus is fairly outdated "blame the antivirus for everything" advice. However, once you've done this and tested, and can verify that doesn't make a difference, hopefully it will help you get past this point with the support folks you're working with on the cloud backups, and closer to a real solution. If you find that it actually does make a difference, let us know. Link to post Share on other sites More sharing options...
spedprof Posted May 15 Author ID:1636467 Share Posted May 15 Version 5.1.4.... I'll see if there is an upgrade. Running on Monterey (an older Mac) Link to post Share on other sites More sharing options...
Solution spedprof Posted May 15 Author Solution ID:1636468 Share Posted May 15 Found it on the right side... sorry to take your time.... Thanks... all OK now as soon I can get the Cloud back up fixed. Thanks all! 1 Link to post Share on other sites More sharing options...
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