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Need help, Chrome.exe RTP detection, Outbound connection

EdwinPeace
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EdwinPeace

EdwinPeace

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I downloaded Chrome on my new computer and used Malawarebytes for the first time.

In the past 2 days, there were 7 times RTP detection reported compromised and Connection Type was Outbound Connection and Blocked website from Chrome.exe

This is the Chrome.exe file I downloaded when I first reinstalled Windows 11

Please tell me if I'm being attacked or if I'm just being too sensitive. Thank you for your support

Screenshot 2024-05-08 003019.png

1.png

2.png

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Porthos

Porthos

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@EdwinPeace

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Then be patient for the next expert to take your case.

 

Thank you

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EdwinPeace

EdwinPeace

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26 minutes ago, Porthos said:

@EdwinPeace

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

Then be patient for the next expert to take your case.

 

Thank you


Thank you for your kind reply,

I did and below are the documents you requested

adwc.png

malwa.png

Addition.txt FRST.txt

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JSntgRvr

JSntgRvr

Posted
Posted

Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

Read these instructions and reset Chrome:

This Fix will empty the following folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\Admin\Desktop\)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply
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EdwinPeace

EdwinPeace

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3 hours ago, JSntgRvr said:

Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

Read these instructions and reset Chrome:

This Fix will empty the following folders:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\Admin\Desktop\)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

Thank you for your valuable time,

I did as you instructed:
- Reset chrome
- FRST64.exe with Fixlist
- Dr.Web

Below are the documents when completed, please have a look:

Fixlog.txt cureit.log

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JSntgRvr

JSntgRvr

Posted
Posted

Windows Resource Protection found corrupted files. In the process, FRST64 ran out of time. Lets pick the process where it stopped.

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\Admin\Desktop\)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

There are no infected objects detected by Dr. Web.

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EdwinPeace

EdwinPeace

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1 hour ago, JSntgRvr said:

Windows Resource Protection found corrupted files. In the process, FRST64 ran out of time. Lets pick the process where it stopped.

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\Admin\Desktop\)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

There are no infected objects detected by Dr. Web.

Dear JSntgRvr,

Here is the Fixlog file, pls help me check it, thank you:

Fixlog.txt

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EdwinPeace

EdwinPeace

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1 hour ago, JSntgRvr said:

Let's attempt the latest Fixlist once again. Seems a repair session is taking too long to complete.

Dear JSntgRvr,

I ran it again as you instructed but this error still seems to appear:

Fixing is terminated due to reaching maximum fixing time of 60 minutes. <==== ATTENTION

 

I noticed that FRSTEnglish.exe runs very little CPU (0% - 0.3%) and Memory (20 MB)

 

Fixlog.txt

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EdwinPeace

EdwinPeace

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6 minutes ago, JSntgRvr said:

Seems we have problems restoring the health of the store. In the am will edit the fixlist. Can't  do it from my phone. Good  night. 

Thank you so much, i'm looking forward to your further corrections and guidance.
Have a nice evening

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JSntgRvr

JSntgRvr

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Posted
  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\Admin\Desktop\)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply. If too large, use an online service such as www.wetransfer.com.

A zipped files will be created on your desktop. Please also have it uploaded.

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EdwinPeace

EdwinPeace

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1 hour ago, JSntgRvr said:
  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved. (C:\Users\Admin\Desktop\)
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply. If too large, use an online service such as www.wetransfer.com.

A zipped files will be created on your desktop. Please also have it uploaded.

Hello JSntgRvr, I've been waiting for you all along,

I did as you instructed with the new Fixlist file, the update took a lot longer than I thought, about 1 hour.
Anw please take a look at the files I have collected

Thank you

08.05.2024_21.20.43.zip Fixlog.txt

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JSntgRvr

JSntgRvr

Posted
Posted

Sorry for the delay. Need to take wife shopping.

As far as malware, your system seems clear. Are you still receiving those RPT detections?

I believe there may be some corruption however, on some of the store packages.

To address that, open an Administrator Command prompt. At the prompt copy and paste the following command and press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Let me know the outcome.
 

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EdwinPeace

EdwinPeace

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7 hours ago, JSntgRvr said:

Sorry for the delay. Need to take wife shopping.

As far as malware, your system seems clear. Are you still receiving those RPT detections?

I believe there may be some corruption however, on some of the store packages.

To address that, open an Administrator Command prompt. At the prompt copy and paste the following command and press Enter:

DISM.exe /Online /Cleanup-image /Restorehealth

Let me know the outcome.
 

Have a nice day JSntgRvr,

Thanks you so muchh for your help!

After I reset Chrome and did as you instructed, I no longer see RPT detections.

However I opened Administrator Command but can't run the line you instructed:

Screenshot 2024-05-09 103228.png

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EdwinPeace

EdwinPeace

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28 minutes ago, JSntgRvr said:

I meant run cmd.exe as a  administrator, not in the  Built in Adminnistrator.

Click on Start, type cmd.exe and select Run as administrator. 

Oh thank you for the reminder, I really didn't know 😄
Btw here are the results:

Screenshot 2024-05-09 122035.png

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JSntgRvr

JSntgRvr

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Posted

Congratulations. I believe your system is now clear.

 

Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

Malwarebytes Browser Guard

uBlock Origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal.

Regards.

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EdwinPeace

EdwinPeace

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1 hour ago, JSntgRvr said:

Congratulations. I believe your system is now clear.

 

Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

automatic.png

  • When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

Malwarebytes Browser Guard

uBlock Origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal.

Regards.

Thank you & thank you very much for the detailed instructions.

I was very worried and now I'm better, of course I will introduce it to the people around me.

Once again, I would like to thank the Malaware Bytes team for creating this forum so that people like me who don't know can get help from experts.

Best regards to you and the Malaware Bytes team 🫡

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EdwinPeace

EdwinPeace

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Thank you Porthos for reopen this topic, And It's great that you replied JSntgRvr,

I just synced Pass through DuckDuckGo like 2 hours ago and when I received the notification, I deleted all the data on it, even deleted the pass manually and restored DDG to default. I then Uninstalled it and went back to Fire Fox with uBlock.
I then used Hitman Pro to scan, it showed a tracking cookie and it was deleted
And one thing is that cookie is on Edge

Since then, I have not received any more notifications.

However, I still did everything as you instructed yesterday for the first time collecting data.
If you have time, please have a look.

adwal.png

Screenshot 2024-05-10 223414.png

Addition.txt FRST.txt

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EdwinPeace

EdwinPeace

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9 minutes ago, JSntgRvr said:

Logs are clear. I am glad you were able to remove the notifications.

I think it's because of the help you and Porthos gave earlier 😄

I'm very happy to have found this Forum.

Thank you Malware Bytes team 🙌

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