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Trying to register my old lifetime license .... not recognised.

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I just loaded up a new VM, retiring an old one and wanted to transfer my licence over to the new VM.  I've done this process several times with no problem.  I've maintained the number of licences I've had, buying new subs when necessary, but relying on my old lifetime licences on essential machines.

But this time entering the licence I no longer have the option to enter my old lifetime licence (with the old XXXX-XXXX:XXXX-XXXX-XXXX-XXXX format).  It asks for a Licence key or an MB Code, but is not letting me enter my old licence using the old format.  This is a LIFETIME licence and effectively it's been rescinded.  Why?

Or can I at least download the old MB4 so I can load it one my new VM?

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***This is an automated reply***


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17 minutes ago, Tovrin said:

I no longer have the option to enter my old lifetime licence

Must be trying to activate MB5? You can only activate MB 5 from your my.malwarebytes.com account when you have an old-style key.

You can install MB4 with this and upgrade from 4 to 5. https://downloads.malwarebytes.com/file/mb4_offline

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@Tovrin I removed your other topic.

So you won't have to deal with this in the future, I suggest you contact support and exchange your old key for the new style lifetime key.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

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I’ve been following as I too wondered how to activate Ver 5 should the need arise so I thought I’d follow the suggestion to contact support. My advice is don’t bother as they had no interest in offering me an up to date key & just said I could activate by signing in - where they didn’t say but I assume it is mymalwarebytes. No doubt the op answer from support will be the same.

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The issue for some. If one purchased a boxed copy and has never created a my.malwarebytes.com account.

Everyone should have one and be sure they can access it before it is ever needed.

I is also difficult to access the help desk for license issues without one that is accessible.

Edited by Porthos
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